This document outlines Ben Linders' approach to root cause analysis (RCA) for continuous quality improvement. It describes when RCA should be used, such as for major defects, recurring problems or significant disturbances. The RCA process involves defining the problem, identifying causes through a cause-and-effect analysis, and developing effective solutions. Key success factors include selecting problems with serious business impact, ensuring those leading the analysis have the right skills, and demonstrating visible improvement in key performance indicators.