Nowadays, many agile teams are doing retrospectives regularly. They are investing time to reflect, learn, and take action to improve their way of working and deal with problems that they are facing in a structural way. Organizations are seeing the benefits from this: teams that are becoming empowered, being able to deliver more value, happy employees, and fewer people leaving the organization. It’s time to take retrospectives to a higher level, and use them to reveal and solve systematic organizational problems. Problems that exist at a project or product level are related to the collaboration between teams and their stakeholders. Agile retrospectives can be used to do that, but you need a different approach. In this session, Ben Linders will show how we can use retrospectives to improve the agility of organizations.
Organizational agility: Taking retrospectives to the next level - DevOpsCon Munich 2019 - Ben Linders
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Ben Linders Consulting
Organizational Agility: Taking
Retrospectives to the Next Level
DevOpsCon Munich, Dec 2-5, 2019
Ben Linders
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Ben Linders Consulting
Improving Organizational Agility
Systemic Complex Problems
Projects / Products / Systems
Cultural & Organizational Barriers
Agile Retrospectives to the next level
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Ben Linders Consulting
Involve Stakeholder: Challenges
Busy – will they join the retro?
Might not see the need/benefits
Communication challenges
Prerequisites:
Trust & safety
Good relationship
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Ben Linders Consulting
Retrospectives with Stakeholders
Invite all involved
Problems relevant for all
Suitable exercise/format
Shared understanding
Ownership of actions
Meeting Atmosphere
Everyone feels welcome
Safe to speak up
No blaming & complaining
Guiding toward results
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Ben Linders Consulting
Large-scale retrospectives
Project Product Organization
Release Delivery Quarterly
Collaboration Arch, Tech Debt Structure/culture
Dev, Ops, & Teams & Departments &
Stakeholders Arch / POs & PMs Managers
Timeline Value Stream Map Open Space
Large Sailboat Mad Sad Glad Self-assessment
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Ben Linders Consulting
Prime Directive
“Regardless of what we discover, we understand and truly
believe that everyone did the best job they could, given
what they knew at the time, their skills and abilities, the
resources available, and the situation at hand.”
Project Retrospectives – A handbook for Team Reviews
Create an Open Culture
where people Speak Up
with Respect for each other
to Learn and Improve
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Ben Linders Consulting
Independent Facilitator
Process
Effectiveness
Atmosphere
No personal agenda
Not involved in topic
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Ben Linders Consulting
Contribute to goals
What hinders us to reach our goal?
What helps us to get there?
How can we contribute to the goal?
What are the risks & opportunities?
What to pack for our agile journey?
Backpacking Retrospective
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Ben Linders Consulting
Enable organization for retrospectives
Establish a culture of learning
Drive out fear and blaming
Do retrospectives at all levels
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Ben Linders Consulting
Key Takeaways
• Use retrospectives to address systemic issues and do
organizational-wide improvement
• Think about the exercises used in your retrospectives
and have a strong independent retrospective facilitator
• Don't impose change on people, engage and empower
people with self-assessments and gamification
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Ben Linders Consulting
Bonus: Effective Retrospectives
Why over how
Good facilitation
Effective exercises
Frequent, small steps
Vital few actions
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Ben Linders Consulting
Vital Few Actions
Small Actions
Frequent Change
Focus on Value
Stop Starting,
Start Finishing
Vital Few Actions