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1 benlinders.com - @BenLinders
Ben Linders Consulting
Why people hate working in (agile) teams
… and what you can do about it
Ben Linders – benlinders.com
Sofia, Bulgaria, Oct 1 2023
Organizer: Host:
2 benlinders.com - @BenLinders
Ben Linders Consulting
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous improvement
Freelance Editor for InfoQ.com
BenLinders.com
Books: Valuable Agile Retrospectives Problem? What Problem?
What Drives Quality Self-assessments Continuous Improvement
Games: Agile Self-assessment Game Retrospectives Bingo Impediments
Quality Coaching Agile Testing Psychological Safety
Culture
3 benlinders.com - @BenLinders
Ben Linders Consulting
https://en.oxforddictionaries.com/definition/management
4 benlinders.com - @BenLinders
Ben Linders Consulting
5 benlinders.com - @BenLinders
Ben Linders Consulting
Agile Team
people working close together to deliver valuable
products or services to users and stakeholders
Self-organized
Deliver value
Collaborative
Learn and adjust
6 benlinders.com - @BenLinders
Ben Linders Consulting
Why people hate working in (agile) teams
• unfair workload
• find it hard to work together
• depend too much on colleagues
• too much unclearness
• not getting credits you deserve
• work with people you dislike
• unclear roles or expectations
• unsure how what you contributes
• slowed down by colleagues
7 benlinders.com - @BenLinders
Ben Linders Consulting
Why people hate working together
• unfair workload
• find it hard to work together
• depend too much on colleagues
• too much unclearness
• not getting credits you deserve
• work with people you dislike
• unclear roles or expectations
• unsure how what you contributes
• slowed down by colleagues
8 benlinders.com - @BenLinders
Ben Linders Consulting
Let’s face it
You can't do it alone!
Better get better
in working together
9 benlinders.com - @BenLinders
Ben Linders Consulting
Why work in a team – WIFM?
 Get more done together
 Getting credit for what you do
 Give and get help
 Learn from each other
 Camaraderie, belonging
 Increased work satisfaction
Photo by Annie Spratt on Unsplash
10 benlinders.com - @BenLinders
Ben Linders Consulting
Benefits of Agile teams
 No micromanagement
 Sustainable pace
 Limit outside interference
 Less unclearness
 Improved communication
 Better results
Making Agile Work for You
11 benlinders.com - @BenLinders
Ben Linders Consulting
Fostering a teamwork culture
 Long-lived Teams
 Trust & Psychological Safety
 Embrace Diversity
 Modern Leadership
Photo by rawpixel on Unsplash
12 benlinders.com - @BenLinders
Ben Linders Consulting
What if it doesn’t work?
• Reflect & discuss
• Speak up
• Team working skills
• Get team coaching
Agile Retrospectives
13 benlinders.com - @BenLinders
Ben Linders Consulting
Advice to managers
Dont call people resources!
14 benlinders.com - @BenLinders
Ben Linders Consulting
How to not manage agile teams
• Don't call people resources
• Don’t micromanage
• Don’t put pressure on teams
• Don’t be a jerk
When in doubt: don’t do it,
and see what happens
15 benlinders.com - @BenLinders
Ben Linders Consulting
How to do manage agile teams
• Listen
• Value collaboration
• Trust people
• Give people what they need
• Reward team results
• Drive out fear, psychological safety
16 benlinders.com - @BenLinders
Ben Linders Consulting
One last thing
Managers are people too!
Stop using the term “management”, “business”, or “them”
Call them by their name, respect them in the same way as
you want to be respected
Everybody comes to work
to do their job the best they can!
17 benlinders.com - @BenLinders
Ben Linders Consulting
Thank you!
Thank you!
Ben Linders
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous Improvement
info@BenLinders.com
info@BenLinders.com
@BenLinders
www.linkedin.com/in/benlinders
www.linkedin.com/in/benlinders
www.facebook.com/BenLindersConsulting
www.facebook.com/BenLindersConsulting
www.benlinders.com
www.benlinders.com
18 benlinders.com - @BenLinders
Ben Linders Consulting
Background Information
19 benlinders.com - @BenLinders
Ben Linders Consulting
Teamworking
Purpose
Safety Autonomy
20 benlinders.com - @BenLinders
Ben Linders Consulting
Assessing your Agility
Over 70 tools:
• Self-Assessment checklists
• Readyness checks
• Maturity assessments
• Agile health checks
• Measurements
• And much more!
Agile Self-Assessments
21 benlinders.com - @BenLinders
Ben Linders Consulting
Services for Agile Self-assessments
Services for assessing your agility and increase delivered value:
• In-house workshop for playing the Agile Self-assessment Game
• Public workshops to experience the Agile Self-assessment Game
• Agile assessment for your team, department, or organization
• Facilitation for playing the game at your event (conference, meetup,
hackathon, game lab, etc)
• Tailoring the Agile Self-assessment Game to your specific needs
• Licenses for playing the game
• …
Contact: benlinders@gmail.com +31 6 2901 3863
22 benlinders.com - @BenLinders
Ben Linders Consulting
Continuous Improvement
 Become aware of importance of continuous
improvement,
 Explore how it’s engrained in agile software
development
 Suggestions that you can use in your daily
work to improve continuously
Increase your organization's agility!
Leanpub.com/continuousimprovement
“Continuous Improvement is the act of continuously doing
whatever helps to become better and thus more valuable”

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Why people hate working in Agile teams - QA Challenge Accepted 2023 - Ben Linders

  • 1. 1 benlinders.com - @BenLinders Ben Linders Consulting Why people hate working in (agile) teams … and what you can do about it Ben Linders – benlinders.com Sofia, Bulgaria, Oct 1 2023 Organizer: Host:
  • 2. 2 benlinders.com - @BenLinders Ben Linders Consulting Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous improvement Freelance Editor for InfoQ.com BenLinders.com Books: Valuable Agile Retrospectives Problem? What Problem? What Drives Quality Self-assessments Continuous Improvement Games: Agile Self-assessment Game Retrospectives Bingo Impediments Quality Coaching Agile Testing Psychological Safety Culture
  • 3. 3 benlinders.com - @BenLinders Ben Linders Consulting https://en.oxforddictionaries.com/definition/management
  • 4. 4 benlinders.com - @BenLinders Ben Linders Consulting
  • 5. 5 benlinders.com - @BenLinders Ben Linders Consulting Agile Team people working close together to deliver valuable products or services to users and stakeholders Self-organized Deliver value Collaborative Learn and adjust
  • 6. 6 benlinders.com - @BenLinders Ben Linders Consulting Why people hate working in (agile) teams • unfair workload • find it hard to work together • depend too much on colleagues • too much unclearness • not getting credits you deserve • work with people you dislike • unclear roles or expectations • unsure how what you contributes • slowed down by colleagues
  • 7. 7 benlinders.com - @BenLinders Ben Linders Consulting Why people hate working together • unfair workload • find it hard to work together • depend too much on colleagues • too much unclearness • not getting credits you deserve • work with people you dislike • unclear roles or expectations • unsure how what you contributes • slowed down by colleagues
  • 8. 8 benlinders.com - @BenLinders Ben Linders Consulting Let’s face it You can't do it alone! Better get better in working together
  • 9. 9 benlinders.com - @BenLinders Ben Linders Consulting Why work in a team – WIFM?  Get more done together  Getting credit for what you do  Give and get help  Learn from each other  Camaraderie, belonging  Increased work satisfaction Photo by Annie Spratt on Unsplash
  • 10. 10 benlinders.com - @BenLinders Ben Linders Consulting Benefits of Agile teams  No micromanagement  Sustainable pace  Limit outside interference  Less unclearness  Improved communication  Better results Making Agile Work for You
  • 11. 11 benlinders.com - @BenLinders Ben Linders Consulting Fostering a teamwork culture  Long-lived Teams  Trust & Psychological Safety  Embrace Diversity  Modern Leadership Photo by rawpixel on Unsplash
  • 12. 12 benlinders.com - @BenLinders Ben Linders Consulting What if it doesn’t work? • Reflect & discuss • Speak up • Team working skills • Get team coaching Agile Retrospectives
  • 13. 13 benlinders.com - @BenLinders Ben Linders Consulting Advice to managers Dont call people resources!
  • 14. 14 benlinders.com - @BenLinders Ben Linders Consulting How to not manage agile teams • Don't call people resources • Don’t micromanage • Don’t put pressure on teams • Don’t be a jerk When in doubt: don’t do it, and see what happens
  • 15. 15 benlinders.com - @BenLinders Ben Linders Consulting How to do manage agile teams • Listen • Value collaboration • Trust people • Give people what they need • Reward team results • Drive out fear, psychological safety
  • 16. 16 benlinders.com - @BenLinders Ben Linders Consulting One last thing Managers are people too! Stop using the term “management”, “business”, or “them” Call them by their name, respect them in the same way as you want to be respected Everybody comes to work to do their job the best they can!
  • 17. 17 benlinders.com - @BenLinders Ben Linders Consulting Thank you! Thank you! Ben Linders Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous Improvement info@BenLinders.com info@BenLinders.com @BenLinders www.linkedin.com/in/benlinders www.linkedin.com/in/benlinders www.facebook.com/BenLindersConsulting www.facebook.com/BenLindersConsulting www.benlinders.com www.benlinders.com
  • 18. 18 benlinders.com - @BenLinders Ben Linders Consulting Background Information
  • 19. 19 benlinders.com - @BenLinders Ben Linders Consulting Teamworking Purpose Safety Autonomy
  • 20. 20 benlinders.com - @BenLinders Ben Linders Consulting Assessing your Agility Over 70 tools: • Self-Assessment checklists • Readyness checks • Maturity assessments • Agile health checks • Measurements • And much more! Agile Self-Assessments
  • 21. 21 benlinders.com - @BenLinders Ben Linders Consulting Services for Agile Self-assessments Services for assessing your agility and increase delivered value: • In-house workshop for playing the Agile Self-assessment Game • Public workshops to experience the Agile Self-assessment Game • Agile assessment for your team, department, or organization • Facilitation for playing the game at your event (conference, meetup, hackathon, game lab, etc) • Tailoring the Agile Self-assessment Game to your specific needs • Licenses for playing the game • … Contact: benlinders@gmail.com +31 6 2901 3863
  • 22. 22 benlinders.com - @BenLinders Ben Linders Consulting Continuous Improvement  Become aware of importance of continuous improvement,  Explore how it’s engrained in agile software development  Suggestions that you can use in your daily work to improve continuously Increase your organization's agility! Leanpub.com/continuousimprovement “Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable”