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Scene setting: Recent trends in Process Improvement

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Recently I was the host of the Unicom Conference “Recent Trends in Process Improvement” in Amsterdam. My scene setting talk explained to the audience why we need to uncover better ways to do process improvement. This blog post takes a deeper look at the needs of the business and customers for process improvement, and discusses some solutions to find better ways to do it.

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Scene setting: Recent trends in Process Improvement

  1. 1. Ben Linders Advies Recent Trends in Process Improvement: Focus on Products & Services 15 November 2012 Amsterdam, The Netherlands 1
  2. 2. Ben Linders Advies Sponsors 2
  3. 3. Ben Linders Advies Welcome! PI Chair: Ben Linders 3
  4. 4. Ben Linders Advies Speed Networking • Your Name • Company / Role • Expectation 4
  5. 5. Ben Linders Advies The need to uncover better ways to do process improvement Ben Linders Advies 5
  6. 6. Ben Linders Advies 6
  7. 7. Ben Linders Advies Better – Faster - Cheaper 7
  8. 8. Ben Linders Advies Change is Everywhere 8
  9. 9. Ben Linders Advies Involving Professionals 9
  10. 10. Ben Linders Advies Better Process Improvement • Business Results Focused Improvements • Models are tools, not solutions Common language to plan and decide Apply-Measure-Learn-Adapt • Empowered Employees Continuous Agile and Lean change 10
  11. 11. Ben Linders Advies Program 11:45 Doing the right improvements: a Business Service Management approach Matthew Burrows, BSMimpact 12:15: People and Team Work Emma Langman, “Change Magician,” Progression Partnership 12:45: Lunch 13:45 Back to the Future Arie van Bennekum, Chair of the Agile Consortium International 14:15 Becoming Agile and Lean in Process Improvement Ben Linders, Ben Linders 14:45:Using the Decision Model to Reduce the Complexity of Process Models and to Execute Business Decisions Suleiman Shehu, CEO, Azinta Systems 11
  12. 12. Ben Linders Advies Program 15:15: Tea 15:45: Panel: Process Improvement Approaches Alan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair SPIder, Mark Smalley, ASL BiSL 16:15: The Agile Way of Achieving R&D Process Improvement Matt Verhaegh, COMM-IT and Chair SPIder 16:45 Discussion Session. 16.55 Chairman’s closing remarks and close of conference. 17.00 CLOSE; NETWORKING AND DRINKS RECEPTION 12
  13. 13. Ben Linders Advies Contact Ben Linders Senior Consultant Email: info@BenLinders.com Twitter: Twitter @BenLinders Website: www.benlinders.com Facebook: www.facebook.com/BenLindersAdvies Veranderproject De Menselijke Maat in Veranderen www.veranderproject.nl 13

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