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Ben Linders Advies Recent Trends in Process Improvement:Focus on Products & Services 15 November 2012 Amsterdam, The Netherlands 1

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Ben Linders AdviesSponsors 2

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Ben Linders AdviesWelcome! PI Chair: Ben Linders 3

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Ben Linders AdviesSpeed Networking• Your Name• Company / Role• Expectation 4

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Ben Linders AdviesThe need to uncover better ways to do process improvement Ben Linders Advies 5

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Ben Linders Advies 6

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Ben Linders AdviesBetter – Faster - Cheaper 7

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Ben Linders AdviesChange is Everywhere 8

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Ben Linders AdviesInvolving Professionals 9

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Ben Linders Advies Better Process Improvement• Business Results Focused Improvements• Models are tools, not solutions Common language to plan and decide Apply-Measure-Learn-Adapt• Empowered Employees Continuous Agile and Lean change 10

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Ben Linders Advies Program11:45 Doing the right improvements: a Business Service Management approachMatthew Burrows, BSMimpact12:15: People and Team WorkEmma Langman, “Change Magician,” Progression Partnership12:45: Lunch13:45 Back to the FutureArie van Bennekum, Chair of the Agile Consortium International14:15 Becoming Agile and Lean in Process ImprovementBen Linders, Ben Linders14:45:Using the Decision Model to Reduce the Complexity of Process Modelsand to Execute Business DecisionsSuleiman Shehu, CEO, Azinta Systems 11

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Ben Linders Advies Program15:15: Tea15:45: Panel: Process Improvement ApproachesAlan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair SPIder, Mark Smalley, ASL BiSL16:15: The Agile Way of Achieving R&D Process ImprovementMatt Verhaegh, COMM-IT and Chair SPIder16:45 Discussion Session.16.55 Chairman’s closing remarks and close of conference.17.00 CLOSE; NETWORKING AND DRINKS RECEPTION 12

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Ben Linders Advies ContactBen LindersSenior ConsultantEmail: info@BenLinders.comTwitter:Twitter @BenLindersWebsite: www.benlinders.comFacebook: www.facebook.com/BenLindersAdvies Veranderproject De Menselijke Maat in Veranderen www.veranderproject.nl 13