This document discusses approaches to managing quality. It defines quality as meeting customer needs and expectations. Quality control focuses on inspection to detect defects, while quality assurance aims to prevent defects by building quality into processes. Total quality management (TQM) is an organization-wide approach that emphasizes continuous improvement through workforce involvement. While TQM can motivate workers and reduce waste, it also requires substantial resources and strong leadership. The document compares quality control, quality assurance, and TQM and outlines the costs of poor quality for businesses.