Constance.Gorman+Resume+2015 (1)
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Constance Gorman is seeking a results-driven position where her initiative and accomplishments will lead to advancement. She has excellent customer service, computer, and interpersonal skills from previous call center experience assisting customers with banking, toll, and technical issues while maintaining high call volumes. Her qualifications include being a dedicated, flexible team player able to improve morale and work ethic.
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Constance.Gorman+Resume+2015 (1)
- 1. 1 4 6 1 1 5 0 T H AV E A P T A • S A N L E A N D R O, C A 9 4 5 7 8 5 1 0 - 3 6 3 - 8 1 6 0 • C O N S T A N C E . G O R M A N @ G M A I L . C O M C O N S T A N C E G O R M A N OBJECTIVE Results driven, detail oriented performer seeking to be added to a progressive organization where my initiative and accomplishments will be the basis for advancement SUMMARY OF QUALIFICATIONS • Excellent interpersonal skills, phone manner, and office etiquette • Flexible and versatile team player. • Dedicated and committed, willing to take on challenging role • Competent in increasing team moral and work ethic. • Experience in providing exceptional customer service. • Excellent Data entry and Computer skills. • Excellent knowledge in multiple CRM tolls and Windows based products WORK OF EXPERIENCE 7/13-3/14 Silver Xis 3/14-Present Xerox Customer Service Rep (Call Center) • Maintain and establish new customer accounts • Received and answer 100+ calls per day in fast paced environment • Provided customer's with product and service information • Update credit card information and process payments • Research billing and payment issues • Reviewed account history and activity with callers • Educate customers on how prepaid tolling works • Provide toll violators with options to resolving outstanding violations • Assist callers with website navigation and enrollment. 02/01-5/12 Bank of America Concord, Ca Sr. Customer Service Rep II (Call Center) • Received and answered 100+ calls per day in fast paced environment • Assisted customer with core banking issues which included balance inquires, atm debit card assistance, change of address, check orders, credit card general inquiries as well as billing • Assisted with Quicken and QuickBooks software technical support • Provided technical support and trouble shooting for Bank of America website • Assisted with user id’s ,passcodes and browser support to clients to resolve issues • Investigated a variety of technical issues, performed troubleshooting to resolve customer issues via email and telephone • Handled escalated issues by successfully navigating multiple systems to resolve customer requests.
- 2. EDUCATION G.E.D Dewey High School Oakland, Ca RERERENCES References upon request