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THOMAS P COOPER
- 1. THOMAS P. COOPER 975e 6600 s #263 Salt lake City, Utah 84121 Crissyj09@gmail.com 801-644-0081 QUALIFICATIONS • 3+ years Customer Service and Data Entry experience • Ability to toggle between multiple screens while assisting clients • Applies appropriate listening and probing techniques to obtain information • Demonstrates a sense of urgency, dedication and passion for exceeding both internal and external customers’ expectations • Clearly conveys information and ideas both verbally and written • Proficient with Microsoft Word, Excel and Outlook EXPERIENCE C3/Customer Contact Channels, Inc. 09/2012-12/2013 Customer Service Team Lead • Assisted customers with escalated customer service calls regarding Health insurance • Explained coverage and premium along with co-pays and deductibles • Performed data of customer information • Reviewed agents calls and documentation of customers and coached on areas of improvement • Communicated with customers via email ACS Commercial Solutions, LLC (Contact) 01/2012-08/2012 Customer Service Agent • Provided customer service for clients regarding current and past due accounts for Verizon customers • Accepted payments to bring accounts current • Resolved technical issues for clients to resolve service issues • Performed upgrades of customer service and accessories
- 2. • Changed andadded clients to contracts • Performed data entry of new and existing customers information WAL-MART ASSOCIATES, INC. 05/2010-11/2011 Customer Assistance • Provides remarkable customer service • Promptly answer customer calls • Operated a cash register • Followed proper procedure for handling claims • Knowledgeable about sections of the store and products within each department • Ensure that merchandise is properly labeled and priced • Replenish stock from the back of the store • Ensure that all displays are secured properly TELEPERFORMANCE USA (Contract) 02/2010-06/2010 Customer Service • Provided customer service for clients regarding current and past due accounts for AppleCare customers • Accepted payments to bring accounts current • Resolved technical issues for clients to resolve service issues • Performed upgrades of customer service and accessories • Changed and added clients to contracts • Performed data entry of new and existing customers information Wendy’s Crew Member • Assisted customers at the counter and drive through • Operated a cash register • Provides remarkable customer service 09/2008- 01/2009 MaketStar Inc. 12/2007- 09/2008 Customer Service • Provided customer service for clients regarding current and past due accounts for Verizon Vios customers • Accepted payments to bring accounts current • Resolved technical issues for clients to resolve service issues • Performed upgrades of customer service and accessories • Setup Service agreement with new and existing customers • Performed data entry of new and existing customers information
- 3. EDUCATION Weber State University Performingarts major general studies 2007- 2009 W H Adamson High School 2007 High School Diploma