Thomas P. Cooper has over 3 years of experience in customer service and data entry roles. He has worked for several companies providing customer service via phone and email to resolve issues with accounts, payments, services, and technical support. He is proficient in Microsoft Office applications and has a background in performing arts and education.

1. THOMAS P. COOPER
975 e 6600 s #263 Salt lake City, Utah 84121
Crissyj09@gmail.com
801-644-0081
QUALIFICATIONS
• 3+ years Customer Service and Data Entry experience
• Ability to toggle between multiple screens while assisting clients
• Applies appropriate listening and probing techniques to obtain information
• Demonstrates a sense of urgency, dedication and passion for exceeding both internal
and external customers’ expectations
• Clearly conveys information and ideas both verbally and written
• Proficient with Microsoft Word, Excel and Outlook
EXPERIENCE
C3/Customer Contact Channels, Inc. 09/2012-12/2013 Customer Service Team Lead
• Assisted customers with escalated customer service calls regarding Health insurance
• Explained coverage and premium along with co-pays and deductibles
• Performed data of customer information
• Reviewed agents calls and documentation of customers and coached on areas of
improvement
• Communicated with customers via email
ACS Commercial Solutions, LLC (Contact) 01/2012-08/2012 Customer Service Agent
• Provided customer service for clients regarding current and past due accounts for
Verizon customers
• Accepted payments to bring accounts current
• Resolved technical issues for clients to resolve service issues
• Performed upgrades of customer service and accessories

2. • Changed and added clients to contracts
• Performed data entry of new and existing customers information
WAL-MART ASSOCIATES, INC. 05/2010-11/2011 Customer Assistance
• Provides remarkable customer service
• Promptly answer customer calls
• Operated a cash register
• Followed proper procedure for handling claims
• Knowledgeable about sections of the store and products within each department
• Ensure that merchandise is properly labeled and priced
• Replenish stock from the back of the store
• Ensure that all displays are secured properly
TELEPERFORMANCE USA (Contract) 02/2010-06/2010
Customer Service
• Provided customer service for clients regarding current and past due accounts for
AppleCare customers
• Accepted payments to bring accounts current
• Resolved technical issues for clients to resolve service issues
• Performed upgrades of customer service and accessories
• Changed and added clients to contracts
• Performed data entry of new and existing customers information
Wendy’s
Crew Member
• Assisted customers at the counter and drive through
• Operated a cash register
• Provides remarkable customer service
09/2008-
01/2009
MaketStar Inc.
12/2007-
09/2008
Customer Service
• Provided customer service for clients regarding current and past due accounts for
Verizon Vios customers
• Accepted payments to bring accounts current
• Resolved technical issues for clients to resolve service issues
• Performed upgrades of customer service and accessories
• Setup Service agreement with new and existing customers
• Performed data entry of new and existing customers information

3. EDUCATION
Weber State University
Performing arts major general studies
2007-
2009
W H Adamson High School 2007
High School Diploma