Cassandra Dawson has over 10 years of experience in lockbox operations including extracting mail and processing payments using an Opex machine. She has worked for Wells Fargo and Bank of America processing tax returns and payments. She is skilled in leadership, communication, and working in fast-paced environments while maintaining accuracy.
1. Cassandra Dawson
4945 Wexford Trail College Park, GA 30349
770-742-0322
Dcassandra42@yahoo.com
Summary:
Comes with 10+ years of hands on experience in Lockbox
Experienced in operating an Opex extraction machine to open envelopes, remove remittance and checks, usual edits
and sorting payments according to established processing categories; and ensure goals and deadlines are met
Education:
Northside High School of the Performing Arts - Atlanta, GA
Diploma
Professional Development Training:
Webinar- "Nailing The Interview: Tips & Techniques,2015."
Offered By: Jenna Connour & Cady on "Looking For Employment In Georgia- Facebook, 2015."
Experience
Home Agent Sep 2014 – Present
Customer Service Representative (Part Time – Work from home)
Responsible for Marketing
Inbound/Outbound Call Center
Political Calling
Political Surveys & Polling
Jackson Hewitt Program Jan 2015 – Mar 2015
Jackson Hewitt Franchise/Jackson Hewitt Corporate
Take incoming calls & inform customers of various promotions; meet daily goals while maintain accuracy
Accomplishments:
Able to Patch for Political, Appointment Setting, Callback Reminders, Transfers, Audio File
Read to live & Read on answering machine
Skills Used:
Leadership, Communication, Basic Computer Skills, Problem Solving, Time Management, Teamwork
Wells Fargo Lockbox - Hapeville, GA Dec 2013 – May 2014
Opex 51 Operator/ Operations Clerk 1 - Department Of Revenue Assignment Remittance Processing
Operate an Opex extraction machine to open envelopes, remove remittance and checks, usual edits and sorting
payments according to established processing categories; and ensure goals and deadlines are met
QC review of checks; pull and process rejects
Balance multiple and manual remittances and checks to ensure the accuracy of the output
Maintain daily performance logs, Meet production goals and deadlines as set by supervision and/or management
Perform other duties as required
Accomplishments:
Able to extract 900 opens an hour, Trained on various rids accounts on Opex 51 machine
Skills Used:
Basic Computer Skills, Teamwork & Communication
Able to work in a fast paced environment while maintaining accuracy
Strong work ethic & commitment
Detailed Oriented
Work well with people
Problem Solving
Routine work
Bank of America - College Park, GA Apr 2002 – Dec 2012
IRS Tax processing Lockbox / Operations Representative- Opex 51 Operator Extraction
2. Mailroom, Extract mail from Opex 51 Machine at 600 items per hour; batch up payments for review
Sort exceptions, Process check only & multiples, Prioritize work across the production floor;
resolve problems; collect payments and tax returns; monitor the Review area; Lead on various shifts during peak
times; training agency as necessary; photocopier; boxing & shipping of Tax Returns to IRS Service Center.
Candling/Shredding, Clerical Duties
Basic computer skills
Supervised hundreds of agency associates, Trained agency staff in Opex Extraction, Counters/ Return Sort/Boxing,
Review Team, Photocopying/ Reassociation
Accomplishments:
Facilitator, Lead Extraction Department, Trainer
Work Floor Coordinator
Skills Used:
Leadership, Motivation, Communication
Detailed Oriented
Dependable
Problem Solving
Time Management
Work well with others
Basic Computer Skills