LesLey-Anne WiLLett has over 15 years of experience in customer service, administration, and data analysis roles. She is currently a Data Administrator at TransUnion Credit Bureau, where her responsibilities include ensuring work is completed on time, converting and processing client data files, compiling reports, and assisting clients. She is proficient in Microsoft Excel, Word, and other office programs. LesLey-Anne is looking to grow her career in business administration and wants to add value as part of a successful team.

1. LesLey-Anne WiLLett
CORE SKILLS & EXPERIENCE
• I have several years of experience in a variety of fields including; customer services,
administration and telesales.
• In addition to my extensive office experience, I have strong communication, customer service,
and administrative skills. I am looking to grow as a business administrator and be part of a
successful company.
• I want to add value to a team, department or company and not just be one of the statistics in
the company. My work should speak for my, my efforts should be seen in everything I do as I
always go the extra mile.
• I have learned to multitask and I am very good at it. I have also gained more confidence in
doing presentations and I am a very fast learner, worker and flexible.
• I have learned how to convert data and analyze data by importing and exporting files.
• My typing skills have also improved over the years and my speed and spelling have improved
a lot.
• I can also use V-Look ups on excel and create tables, format percentages and format cells as
required.
PERSONAL DETAILS
ADDRESS: 1571 Cecilia Williams Street, Westbury Ext3, Johannesburg 2093
EMAIL: lawillett@transunion.co.za and Lesleywillett20@gmail.com
TELEPHONE: 0727228545
NATIONALITY: South African
EMPLOYMENT
DATES: 15 October 2013-Todate
COMPANY: TransUnion Credit Bureau
JOB TITLE: Data Administrator (DAS)
RESPONSIBILITIES
• Ensuring the work is within SLA (within 24hrs) daily
• Converting files and running the files through preload database
• Zipping and encrypting the files for clients and sending them their data daily
• Compiling monthly reports for our subscribers with their data submitted and rejected
• Creating subscribers and suppliers on the mainframe
• Linking subscribers on the mainframe
• Assisting the data analyst with trade data by processing files and sending reminders to clients
• Providing feedback to clients (internal and/or external)depending on the queries received
• Assisting with Induction training on behalf of my previous department when needed
• Testing data and informing clients of their rejections

2. • We also assist clients with the reasons records/data rejects so that they can improve on their
o data and so that we can be able to load more data for the clients
• We do converting of the files, processing data through the various databases
• We are dealing with various sensitive data from vendors such as Home Affairs; Insurance
companies; Banks; Retail stores etc
• We have to send reports to the clients, monitor their submissions to see whether records
increased or decreased and we need reasons to inform the CPA
• We have to monitor data to know whether replacement files will be required or not from the
client
• We have to understand the clients’ data and validate the data and make sure that the layout or
spec created is aligned with the data received
• We have our own clients that we look after and ensure that their data is loaded on time, tests
are done and reports are sent on time
• QC the CPA combined report and monthly report
• Responsible for the compliance report
• Ensuring clients are made aware of their monthly rejections that are high
• Creating new specs for Home Affairs new layout –Assisted by analyst
• Responsible for the DQ Dashboard reports that needs to be send to Chicago monthly
• Received additional tasks from Business Analyst (Tracy) , DAS was requested to take over the
function of updating the paid up defaults
• Assisted the Business Analyst (Adam/Merrin) with Home affairs issues –investigated ID
errors
___________________________________
DATES: 01 December 2008-15 October 2013
COMPANY: TransUnion Credit Bureau
JOB TITLE: Client liaison officer/Administrator
RESPONSIBILITIES
• Ensuring the faxes/work are up to date on a daily basis
• Responsible for removing disputed information on consumers records
• Have to ensure that documents are sufficient before a dispute or query gets processed
• Compile the stats for all fax administrators and distribute the faxes on a daily basis
• Have to keep record of the faxes received on a daily basis and QA work processed
• Have to give feedback on the work load to superiors on a monthly basis
• Assist with Defmove removals and sending requests through to subscribers
• Do telephonic confirmations with the courts or attorneys to confirm if a Judgment or a Default
has been paid in full or rescinded and amend consumers’ records accordingly
• Provide training to new / temporary and existing staff
• Schedule staff for training and assist with processes for the department
• Meet with Ombudsman, Sales, NCR staff and take them through the dispute process
• Testing of new systems, Call Tracker System and doing induction training for new staff
___________________________________
DATES: 27 January 2004-09 August 2006
COMPANY: Higate Wholesalers
JOB TITLE: Bookkeeper
RESPONSIBILITIES
• Keeping records of goods purchased on Lay-bye and taken out of the store
• Cashier
• Responsible for the commission of staff members
• Assisted with making access cards for flat tenants
• Assisted with the display of items

3. • Assisted with pricing the items and had to ensure products are loaded onto the system
___________________________________
DATES: 21 November 2006-18 February 2007
COMPANY: Milady’s
JOB TITLE: Store Assistant
RESPONSIBILITIES
• Assisted consumers with finding their sizes in shoes or clothes
• Had to phone other branches for an item that we ran out of stock with that a consumer needed
• Assisted as a cashier
___________________________________
DATES: 18 May 2007-19 July 2007
COMPANY: Homemark
JOB TITLE: Telesales Consultant
RESPONSIBILITIES
• Had to sell products to new and existing consumers
• Had to up sell and cross sell products
__________________________________
ADDITIONAL SKILLS/ATTRIBUTES
• I am a flexible worker and I can adapt easily to changes.
• I am team player and can also manage well on my own.
• I can work/manage under pressure and never compromise on the quality of my work.
• I bring new ideas to the table; I am vibrant, willing and eager to learn.
• I can multitask and I have an eye for detail.
• I am a people’s person and I enjoy working with people and learning new things.
• I am goal orientated and I am never afraid for a new challenge.
EDUCATION
SCHOOL NAME: Coronationville Secondary
YEAR COMPLETED: 2003
QUALIFICATIONS:
• Afrikaans
• English
• Business Economics
• Economics
• Mathematics
• Accounting
TERTIARY EDUCATION
COLLEGE NAME: Cornerstone HR
DATE COMPLETED: 28 July 2006
COURSE COMPLETED: Outbound Call Centre Training

4. QUALIFICATIONS:
• Debt Collecting
• Negotiation & Assertiveness Skills
• Questioning & Listening Skills
• Up selling & Cross selling
• Sales Training
COLLEGE NAME: Cornerstone HR
DATE COMPLETED: 21 July 2006
COURSE COMPLETED: Computer Training
QUALIFICATIONS:
• Microsoft Word
• Intro to Microsoft
• Outlook Express
• Internet Explorer
COLLEGE NAME: Cornerstone HR
DATE COMPLETED: 11 August 2006
COURSE COMPLETED: Inbound Call Centre Training
QUALIFICATIONS:
• Inbound Call Management
• Telephone Etiquette
• Basic & Advanced customer services
• Interview Skills
• Communication Skills
COLLEGE NAME: Bytes
DATE COMPLETED: Sep 2013
COURSE COMPLETED: Micrsoft Excel 2010 Essentials
QUALIFICATIONS:
• Managing Workbooks and Worksheets
• Advanced Formatting
• Outlining and Subtotals
• Cell and Range Names
• Data Structure and Tables
• Web and Sharing Features
• Documenting and Auditing
• Application settings and Templates
INSTITUTE: UCT
DATE STARTED: 26 January 2015
DATE COMPLETED: 07 April 2015
COURSE ENTERED: Business Systems Analyst
QUALIFICATIONS:
• Contextualizing business systems analysis
• Analyzing the current business system

5. • Recommending an alternate business system
• Eliciting and communicating requirements
• Preparing to create a business requirements specification
• Modelling business processes
• Modelling functional and systems architecture requirements
• Modelling data and human system interface design
• Assuring quality
• Facilitating change and innovation
REFERENCES
REFERENCE: Merrin Abdine - (011) 214-6051 JOB TITLE: Data Administrator
REFERENCE: Salem Dyafta - (011) 214-6040 JOB TITLE: Client Liaison
Officer/Administrator
REFERENCE: Imraan Moosa - (011) 789-6810 JOB TITLE: Bookkeeper
REFERENCE: Lydia / Robbie - (011) 679-5756 JOB TITLE: Store Assistant
REFERENCE: Sam - (011) 430-6103 JOB TITLE: Telesales Consultant

6. • Recommending an alternate business system
• Eliciting and communicating requirements
• Preparing to create a business requirements specification
• Modelling business processes
• Modelling functional and systems architecture requirements
• Modelling data and human system interface design
• Assuring quality
• Facilitating change and innovation
REFERENCES
REFERENCE: Merrin Abdine - (011) 214-6051 JOB TITLE: Data Administrator
REFERENCE: Salem Dyafta - (011) 214-6040 JOB TITLE: Client Liaison
Officer/Administrator
REFERENCE: Imraan Moosa - (011) 789-6810 JOB TITLE: Bookkeeper
REFERENCE: Lydia / Robbie - (011) 679-5756 JOB TITLE: Store Assistant
REFERENCE: Sam - (011) 430-6103 JOB TITLE: Telesales Consultant