This document is a resume for Nicholas James Malijan. It lists his contact information, objective, skills, work experience, accomplishments, education, and indicates that references are available. Malijan has over 10 years of experience in customer service, data entry, and office administration roles. His most recent experience is as a Phone Center Representative for Press Ganey Associates, where he conducts healthcare surveys by phone and assists with other data entry projects.

1. Nicholas James Malijan
58060 Vernon Drive South Bend, IN.46619
574-386-0065
Nekonik187@Gmail.com
Objective Seeking an available position.
Skills • Excellent Organizational
Skills
• Strong Customer
Relations Skills
• Computer Proficiency
• Data Entry
• Telephone Answering, 16-Line
System
• Word Processing and Typing
• 10-Key Calculator
• Filing
• Exceptional Multi-Tasking abilities
Computer: Microsoft Office, Excel & PowerPoint
Experience Press Ganey Associates
Phone Center Representative
Press Ganey, South Bend, Indiana
Phone survey representative. Phone taking, data entry,
building good rapport with patients. Office environment,
exceptional computer and typing skills. Conducts
healthcare telephone surveys including reading scripts
verbatim, accurately coding responses, and entering
and rating verbatim comments. Also assist with other
data entry projects as needed.
Accomplishments:
• Maintained a perfect 100% QA over 3 months.
• Achieved Phone Representative II; obtained
"Exceeds"or "Far Exceeds"for 6 months on
Monthly Stats.
• Initated the "Focus Group Newsletter," assists
in design and construction of the Newsletter.
BEL-MART Oil
Store Assistant Manager
BP Gas Station, Mishawaka, Indiana
Responsible for day-to-day operations, ordering,
scheduling, training, supervising employees, store image,
profits, all controllable expenses,labor, inventory, cash,
and shortages. Determined stock needs, interact positively
with vendors and customers, monitor receiving goods,
maintain inventory and minimize waste and pilferage.
Oversaw and controlled all funds.
2013 to
Present
2012 to 2013

2. Office Assistant (Work Study)
Ivy Tech Community College,South Bend, Indiana
Assisted Dr. J. Powell in Liberal Arts Department.
Maintains office operations by receiving and distributing
communications; maintaining supplies and equipment;
picking-up and delivering items; serving students.
Public Service Officer
South Bend Police Department,South Bend, Indiana
Entered data for reports, sealing and processing of
evidence and/or property. Maintained computerized
inventory of all parts, supplies, and products. Answered
the telephone and represented the department in a
professional and business-like manner.
Accomplishments:
• Researched and set up a voice mail answering system.
Result: Saves time for both the receptionist and public
visitors.
• Organized, and set up an information center for manuals
and schematics. Result: Better access to needed
information, and less time searching for it.
• Training of other associates of the new 16-line phone
operating system.
2012 to 2012
2010 to 2012
Customer Service Manager/Accounting
Walmart Supercenter,South Bend, Indiana
Responsible for overseeing the customer service
department and ensuring the company delivered the
highest level of customer service possible. Supervised
front end associates,trained, coached, and mentored
employees. Maintained balance of store’s safe and audits
of cash registers. Considerable money transfers and in
charge of the organization of store deposits on a timely
manner.
2007 to
2009
Education College
Ivy Tech Community College,South Bend, Indiana
Human Resources
2011
Diploma
Washington High School, South Bend, Indiana
2005
References Please see attached reference letters.