Nancy Dela Cruz is a technical support specialist with over 15 years of experience in customer service and technical roles. She has excellent communication skills in English and experience managing e-commerce systems. Her career objective is to find a position in electronics or telecommunications where she can utilize her expertise. She has held roles providing technical assistance, customer service, and e-commerce management for companies in Dubai.

1. Nancy Dela Cruz
Service - Technical Support Specialist
M 050-6291726
E nansop18@gmail.com
Qualifications
• Excellent English communication skills both verbal and written.
• With hands-on experience in e-commerce content management system.
• Excellent organizational skills and customer service.
• Articulate & very effective working with people of different culture.
• Hardworking, trustworthy, forward thinker & team player.
Career Objective
I am a highly motivated professional with excellent customer service & technical support experience
pursuing a career in a well-organised Electronics and Telecommunications organization where I can
showcase my expertise.
Work Experience
April, 2016- Present
Technical Assistant / Account Executive at Ocean Artworks and Services,
Al-Salemeyah Tower Deira Dubai, UAE
• Track jobs for all Ocean Group’s Divisions
• Follow up registration & submitted & incoming new inquiry related to IT devises for certification &
• Compliances with filling the required forms related to application submission for the Authority (TRA)
• Prepares quotation & Invoice along with delivery note as per Ocean application
• Prepares daily report for the Ocean Cert & Ocean Design
• Answer & respond to emails as per management instruction
• Find new clients by means of telemarketing/mail/social media etc..
• Answer phone calls & redirect them to the concern personnel
• Schedule appointments, meetings and interviews
• Time keeping of attendance & absences Xls log on daily basis
• Organize and maintains paper and electronic files
• Follow up collections by call or e-mail
• Document control along with a reminder list for expiry Visa’s /ID’s / documents for Ocean
050-6291726 nansop18@gmail.com

2. Work Experience
Sept, 2014 – April, 2016
E-Commerce Customer Service Specialist
at SIT Distribution FZCO, Dubai Airport Free Zone, Dubai UAE
• Update & manage website contents on a daily basis (products images, description, keywords)
• Reach out to potential customers by giving a series of sales pitches.
• Assist customers with their purchase and suggest for new products that they might be interested.
• Create and maintain customers’ accounts and ensure that all information are kept updated.
• Coordinate with vendors, buyers, suppliers and retailers for product’s monitoring & price update.
• Introduce product unique selling points to customers to increase sales.
• Surpass the company’s sales goals by helping the team to up-sell products via phone or livechat.
• Tackle customer complaints by identifying problems and taking appropriate corrective action.
• Demonstrated professional etiquette and behavior when dealing with customers which resulted
positive feedback from the customers.
• Manage calls from customers and provide information about products and services of the company.
• Assist customers with order placement, refunds and exchanges.
• Successfully managed and responded to multiple calls and live chat in a day without any complaints.
• Maintain knowledge of product lines, prices, delivery times and marketing promotion for the benefit
of providing accurate information to the customers.
Work Experience
Oct 2012 – May 2014
Customer Care Representative / Service Engineer at Technocare,
Kohiji Group of Companies, Dubai (Authorized Service Center of Samsung, Apple, Gigabytes)
• Responsible for correspondence and documentation
• Coordinates messenger and courier service
• Monitors incoming mails
• Update and maintain the database such as mailing lists, contact lists and client information
• Perform work related errands as required by the Management.
• Provide technical trouble shooting assistance to maintenance personnel.
• Report daily productivity output to the supervisor
• Updating CITRIX System online as per TAT requirement & ensure repair status is correct.
050-6291726 nansop18@gmail.com

3. Work Experience
Aug 2009 – Sept 2012
Service Repair Technician
at SIT Distribution General Trading LLC,Dubai (Authorized Service Center & Distributor of HTC Mobiles)
• Inspect, diagnose, check and repair HTC Mobiles
• Report daily warranty and non-warranty claims.
• Report daily productive output to the team leader.
• Update system online ECARE as per TAT requirement and ensure repair status is correct.
• Receive phone calls and technical support to the end users.
• Handles customer queries and complaints to their utmost satisfaction.
Other Skills
• Expert in Electronic Circuit Analysis and RF Circuit Analysis
• Updated with latest Mobile Technologies and Electronic Circuit Trends
• Expertise in handling sophisticated electronic equipments
(Oscilloscope, Spectrum Analyzer, RF Calibration Equipments and Power Supply).
Education, Trainings & Awards
• Bachelor Of Science In Electronics And Communications Engineering
• Best Employee of the Year 2003 High Tech Computer Corp., Asis Taoyuan City, Taiwan, ROC
• PB Free Iron Forgery Training High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC
• Bluetooth, WLAN, CDMA, WCDMA, GSM, GPRS, GPS Fundamentals and RF Circuit Analysis
High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC, September 2005
• Personal Digital Assistant Circuit Analysis High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC
Personal Info
Date Of Birth February 15, 1979
Nationality: Filipino
Marital Status Married
Visa Status UAE Residence Visa
050-6291726 nansop18@gmail.com