1. SHAVONE JACKSON
27001 Brush #103 | Euclid, OH 44132 | 216-372-9469 | vone29@yahoo.com
OBJECTIVE
Obtain aposition asateam-player in apeople-oriented organization whereI can maximizemy customer-service
experiencein achallenging environment to achievethecorporategoals.
SKILLS PROFILE
● Strong Interpersonal communicationskills.
● Problem analysisand problem solving.
● Organizational skillsand customerserviceorientation.
● Adaptability and ability to workunder pressure.
● Initiator, Courteous, professionaldemeanor
● Up-selling capability
● Excellencecomputer Skills - Microsoft Office(Word, Excel, PowerPoint)
● Who'sWho Among Studentsin American Universitiesand Colleges –2012
● Dean's List - 2012
EMPLOYMENT HISTORY
Quicken Loans Arena/ Aramark - ConcessionsBartender 9/1/2015 — present
Cleveland, OH
- Accurateoperation of cash register for order taking andpayment—
- Provideoutstandingcustomer serviceexperience
- Sell and servemerchandiseand beveragesto thecustomerswhileabiding by all therulesofQuicken Loans
Arena, Aramarkand TEAM
- Skillfully promoted itemson beveragelistsand restaurantspecials.
- Maintain aclean and safeworkenvironment
Progressive Field - Bartender 4/1/2015 — 7/1/2016
Cleveland, OH
- Delivered quality serviceby providing awarm and welcoming environment.
- Maintained completeknowledgeof restaurant menu, includingdaily specials.
- Assisted in cashiering and Point ofSale(POS) system proceduresduringbusy hours.
- Followed all safety and sanitation policieswhen handling food andbeverageto uphold proper health standards.
- Consistently provided professional, friendly and engagingservice.
Catholic Charities –Volunteer Secretary 1/1/2015 — 6/1/2015
Cleveland, OH
- Tooknotesduring Parent Committeemeetings
- Preparemonthly meeting minutes
- Coordinated with parentsensuringvolunteer timesheetswerecompleted

2. Center for Familyand Children – Internship/Volunteer 5/1/2012 — 6/1/2012
Cleveland, OH
- Stuffing FoldersFiling forFinanceDepartment
- Copying papers
- Preparing Spreadsheets
- Preparing foldersfor MedicalDepartment
Peter Pan Donuts – Cashier/Waitress
- Up-sell additionalmenu items, beveragesto increaserestaurant profits.
- Take necessary steps to meet customer needsand effectively resolve
food or serviceissues.
- Correctly receiveorders, processed paymentsand responded
appropriately to guest concerns.
- Prepareand servebeverages such ascoffee, teaand bottled drinks.
- Serveordersto customersat countersand tables.
- Package menu itemsinto bagsor traysand placed drinkordersinto
carriers.
- Closely follow standardproceduresfor safefood preparation,assembly
and presentation to ensurecustomer satisfaction.
5/1/2007 — 9/1/2007
Quicken Loans Arena –Guest ServiceRepresentative 12/1/2002 — 4/1/2003
Cleveland, OH
- Provided excellent customer service
- Kept current on servicesand areaattractions
- Greeted guest
- Responded to customer inquiriesforinformation
Stayed current with developments
Regal Cinemas –Concessions Associate 11/1/2001 — 12/1/200216
Cleveland Hts., OH
- Prepare, serve, and sell concessionsfood itemssuch aspopcorn, soda, and nachos.
- Set up concessions-related equipment and saleitems.
- Maintain product parlevelsand inventory control items.
- Storeconcessionsitemsper posted food storageinstructions.
- Assist with theupkeep, cleaningand maintenanceof concessionsstandsand equipment.
- Processfood and beveragetransactionsincludingextensivecash handling.
- Maintain individual salesareain aneat and orderly fashion,
- Comply with applicablehealth codesand safety rules,
EDUCATION
Bryant and Stratton College - Cleveland,OH 2010 to 2012
- Associatesof Applied Sciencein BusinessAdministration
Shaw High School –East Cleveland,OH 1998 –2002
- High School Diploma