Shavone Jackson is seeking a customer service position where she can utilize her strong interpersonal skills and problem solving abilities. She has over 15 years of experience in customer service roles, including as a bartender at Quicken Loans Arena and Progressive Field, and cashier roles at various restaurants. Her background demonstrates excellent computer skills and the ability to provide outstanding customer service while maintaining clean and safe work environments.

1. SHAVONE JACKSON
27001 Brush #103 | Euclid, OH 44132 | 216-372-9469 | vone29@yahoo.com
OBJECTIVE
Obtain aposition asateam-player in apeople-oriented organization whereI can maximizemy customer-service
experiencein achallenging environment to achievethecorporategoals.
SKILLS PROFILE
● Strong Interpersonal communicationskills.
● Problem analysisand problem solving.
● Organizational skillsand customerserviceorientation.
● Adaptability and ability to workunder pressure.
● Initiator, Courteous, professionaldemeanor
● Up-selling capability
● Excellencecomputer Skills - Microsoft Office(Word, Excel, PowerPoint)
● Who'sWho Among Studentsin American Universitiesand Colleges –2012
● Dean's List - 2012
EMPLOYMENT HISTORY
Quicken Loans Arena/ Aramark - ConcessionsBartender 9/1/2015 — present
Cleveland, OH
- Accurateoperation of cash register for order taking andpayment—
- Provideoutstandingcustomer serviceexperience
- Sell and servemerchandiseand beveragesto thecustomerswhileabiding by all therulesofQuicken Loans
Arena, Aramarkand TEAM
- Skillfully promoted itemson beveragelistsand restaurantspecials.
- Maintain aclean and safeworkenvironment
Progressive Field - Bartender 4/1/2015 — 7/1/2016
Cleveland, OH
- Delivered quality serviceby providing awarm and welcoming environment.
- Maintained completeknowledgeof restaurant menu, includingdaily specials.
- Assisted in cashiering and Point ofSale(POS) system proceduresduringbusy hours.
- Followed all safety and sanitation policieswhen handling food andbeverageto uphold proper health standards.
- Consistently provided professional, friendly and engagingservice.
Catholic Charities –Volunteer Secretary 1/1/2015 — 6/1/2015
Cleveland, OH
- Tooknotesduring Parent Committeemeetings
- Preparemonthly meeting minutes
- Coordinated with parentsensuringvolunteer timesheetswerecompleted

2. Center for Familyand Children – Internship/Volunteer 5/1/2012 — 6/1/2012
Cleveland, OH
- Stuffing FoldersFiling forFinanceDepartment
- Copying papers
- Preparing Spreadsheets
- Preparing foldersfor MedicalDepartment
Peter Pan Donuts – Cashier/Waitress
- Up-sell additionalmenu items, beveragesto increaserestaurant profits.
- Take necessary steps to meet customer needsand effectively resolve
food or serviceissues.
- Correctly receiveorders, processed paymentsand responded
appropriately to guest concerns.
- Prepareand servebeverages such ascoffee, teaand bottled drinks.
- Serveordersto customersat countersand tables.
- Package menu itemsinto bagsor traysand placed drinkordersinto
carriers.
- Closely follow standardproceduresfor safefood preparation,assembly
and presentation to ensurecustomer satisfaction.
5/1/2007 — 9/1/2007
Quicken Loans Arena –Guest ServiceRepresentative 12/1/2002 — 4/1/2003
Cleveland, OH
- Provided excellent customer service
- Kept current on servicesand areaattractions
- Greeted guest
- Responded to customer inquiriesforinformation
Stayed current with developments
Regal Cinemas –Concessions Associate 11/1/2001 — 12/1/200216
Cleveland Hts., OH
- Prepare, serve, and sell concessionsfood itemssuch aspopcorn, soda, and nachos.
- Set up concessions-related equipment and saleitems.
- Maintain product parlevelsand inventory control items.
- Storeconcessionsitemsper posted food storageinstructions.
- Assist with theupkeep, cleaningand maintenanceof concessionsstandsand equipment.
- Processfood and beveragetransactionsincludingextensivecash handling.
- Maintain individual salesareain aneat and orderly fashion,
- Comply with applicablehealth codesand safety rules,
EDUCATION
Bryant and Stratton College - Cleveland,OH 2010 to 2012
- Associatesof Applied Sciencein BusinessAdministration
Shaw High School –East Cleveland,OH 1998 –2002
- High School Diploma