This document is a resume for Christian E. Borja. It summarizes his professional experience in customer service, debt collection, and sales. He has over 15 years of experience in these fields, most recently working as a collector for LA Financial Credit Union and 1-800 Loanmart. His resume highlights his skills in Microsoft Office, various collection and credit reporting software, and his fluency in English and Spanish.

1. Christian E. Borja
30 S. Fremont Ave, Alhambra, CA 91801 (323) 270-3273 christianeborja@gmail.com
Professional Summary
• Dedicated, focused individual who excels at customer service and debt collecting
• Committed to delivering high quality results
• Energetic, organized and professional
• Self-motivated individual who is eager to meet new challenges and quickly integrate new concepts
• Experience in creating spreadsheets and reporting system data using Microsoft Excel
• Great attention to detail; highly organized; able to multi-task
• Patient and effective communicator with all types of individuals and organizational levels
Skills:
• MS Word, Excel, PowerPoint, Adobe Acrobat, Photoshop
• 10-Key, Clear, NLS, Experian, RDN, LMO, Zimbra, and TeleVantage
• Experian, Clear, Accurint, e-Oscar, MVR, DMVR, Daybreak
• Symitar, Evolve, FDR, Landmark, FIS (Check Systems), Pacer, NCCI
• Fluent in English and Spanish, proficient in both PC and Mac
• Filing, Faxing, Email and Answering phone.
• Self-motivated
• Time management
• Professional and mature
• Strong problem solving
• Resourceful
Employment History
LA Financial Credit Union Pasadena, CA Oct. 2012 – Nov.2014
Collector 1
• Oversee, and achieve established performance directives.
• Resolve escalated customer issues in a manner reflective of our commitment towards superior service.
• Designate shares, Visa, Heloc loans, mortgage portfolios, Vehicles
• Monitoring Visa credit cards, courtesy and non-courtesy shares.
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer,
Information and computer technology
• Analyze account history for errors; follow up until remedied.
• Skip tracing on accounts for potential leads on customers and or vehicles.
• Credit Bureaus updates.
• Assign accounts to legal agencies and repossession companies
• Assisting on Bankruptcy’s, Charge -offs, settlement agreements and assisting Managers on all requests.

2. 1-800 LOANMART Encino, CA Feb. 2010 – Oct 2012
Customer Service Team Lead
• Trained employees that have little or no call center experience.
• Oversee, and achieve established performance directives.
• Resolve escalated customer issues in a manner reflective of our commitment towards superior service.
• Designate queues and or assist peers.
• Focused on maintaining required daily goals.
• Coaching, shadowing reps in order to develop and improve the balance between contact customers’
services.
• Dialer set up, monitoring calls assisting supervisors on all requests.
• Assisted online chatting with customers (BOLD CHAT SYSTEM)
• Interview potential applicant
• Manage 85-130 accounts per month; varying month to month
• Responsible for collecting designated queue and or assist peers
• Focused on maintaining and exceeding required daily goals.
• Initiate effective outbound calls and receive inbound calls
• Produce and arrange collection solutions for customers
• Heavy skip tracing on accounts for potential leads on customers and or vehicles. Limited dialer usage
• Submit accounts to place vehicles out for repossessions; complete repo order requests.
Westlake Financial Los Angeles, CA April 2004- Feb210
90-Day Collector
• Manage 85-130 accounts per month; varying month to month.
• Responsible for collecting designated queue and or assist peers.
• Focused on maintaining and exceeding required daily goals.
• Initiate effective outbound calls and receive inbound calls
• Produce and arrange collection solutions for customers.
• Heavy skip tracing on accounts for potential leads on customers and or vehicles. Limit ed dialer usage
• Submit accounts to place vehicles out for repossessions; complete repo order requests.
• Provide account updates.
• Interact with Repossession companies; receive updates and changes.
• Interact with different departments and also assist on motivating staff.
• Analyze account history for errors; follow up until remedied.
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer
information and computer technology.
• Maintain performance and monthly goal.
America's Printer.com Buena Park, Ca Nov. 1997 – Feb 2004
Sales and Marketing Rep
• Researched new market opportunities
• Mapped out potential customers & competitors
• Contacted and conducted initial follow-ups on sales prospects
• Coordinated with our marketing, sales, and technical groups to facilitate marketing functions (i.e.
brochures, trade shows, etc.)
• Provided status reports to management on overall sales and marketing activities