1. Krushna Shah
8231 Princeton Sq Blvd W, 424
Jacsksonville, Fl32256
305-575-9048
Kishan83pro@gmail.com
Objective: To involve my passion, skills and experience in creative, user interface, web
design and development, and usability projects.
Academic Qualifications
Anoopam Mission,[India] 2014-2015
Certification in Webpage Design Pass
Anoopam Mission,[India] 2001-2002
Certification in C-C++ Pass
Anand Commerce Collage[India] 2001-2002
Certification in MS Office Pass
Sardar Patel University [India] 2000-2004
Bachelor of Science Pass
Florida State Collage, Jacksonville Continue
Associate of Science
Core Qualifications
• Exceptional creative and analytical thinking abilities
• Extensive familiarity with Photoshop, Flash and Dreamweaver
• High knowledge of HTML, CSS, C, MS Office
• Sound oral and written communication skills
• Establishing the purpose of the website based upon its target audience.
• Comprehensive knowledge of HTML, HTML, CSS, Dreamweaver, Adobe Photoshop,
Adobe Flash.
• Creating websites that are user-friendly, effective and appealing.

2. • Producing, modifying and maintaining websites and web applications.
• Testing a website & identifying bugs & technical problems.
• Developing cross-browser and cross-platform compatible solutions.
• Creating quality web pages
• Having creativity and imagination.
• Adaptable and able to pick up new techniques.
Experience
Convergys, Jacksonville, fl
Customer service/Problem Resolution Rep [call center], 10/2015 to present
• Maintained a high rating for each metric that the company used to rate call associates.
• Regularly received commendations from management and customers on high level of
customer service.
• Handled inbound calls from prospective clients and tried to turn those prospects into
paying customers.
• Schedule maintenance calls for customer when they would call in with a technical issue.
• Helped to train new associates and also developed training manuals for existing
associates being introduced to new processes.
• Handled inbound customer service complaints and questions from a variety of customers.
• Input call data into the company database and generated reports for management at the
end of the week.
• Maintained a high level of reliability by taking very little unscheduled time off.
Sears At Avenues, Jacksonville, fl
Cashier, 4/2011 to present
• Responsible for counting money in cash drawers to make sure the correction of
amount.
• Responsible for maintaining the area clean and orderly.
• Welcomed customers entering the Tom Super Store.
Brink’s Inc, Jacksonville, Fl
Teller, 11/2014 to 01/2015
• Conduct daily observations of tellers to maximize the referral opportunities.
• Prepare and follow up on items sent/pending for collections

3. • Review, process and contact clients on returned deposit items.
Wells Fargo Bank, Jacksonville Beach ,Fl
Lead Teller, 10/2013 to 11/2014
• Receive checks and cash for deposit, verify amounts and examine checks for validity.
• Cash checks after verification of signatures and balance review.
• Enter customer transactions into computer to record transactions and
generate receipts.
BBVA Compass Bank, Jacksonville, fl
Associate Manager, 8/2011 to 09/2013
• Responsible for all audit reviews behind the teller line.
• Approve transactions within delegated authority limits by exercising appropriate judgment to limit
risk to bank and customer continuity.