This presentation covers conflict management and provides objectives, definitions, causes, types, views, and ways to manage conflict. It defines conflict as a disagreement between people due to different ideas, perspectives, priorities, beliefs, values, or goals. Causes of conflict include poor communication, lack of openness, and failure to address employee needs. The presentation outlines task, relationship, and process conflicts, and functional versus dysfunctional conflict. It then discusses five ways to manage conflict: avoidance, competition, accommodation, compromise, and collaboration. Finally, it provides tips for managing workplace conflict such as building relationships, dealing with small problems, respecting differences, and adapting your style to the situation.

1. A PRESENTATION ON
CONFLICT MANAGMENT
PRESENTED BY
Malik Rehan
Hyder Ali

2. OBJECTIVES
• What is conflict
• Causes of conflict
• Types of conflict
• Different views on conflict
• What is conflict management
• Ways of managing conflict
• Tips for handling conflict in an organization

3. WHAT IS CONFLICT???
A disagreement between people that may be
the result of different:
• – Ideas
• – Perspectives
• – Priorities
• – Preferences
• – Beliefs
• – Values
• – Goals
• – Organisational structures

4. CAUSES OF CONFLICT
• Poor communication
• Lack of openness
• Failure to respond to employee needs
TYPES OF CONFLICT
Task Conflict
Relationship Conflict
Process Conflict

5. Transitions in Conflict Thought
Human Relations View of Conflict
• The belief that conflict is a natural and
inevitable outcome in any group.
Traditional View of Conflict
The belief that all conflict is harmful and must be avoided.
Interactionist View of Conflict
The belief that conflict is not only a positive force in a group
but that it is absolutely necessary for a group to perform
effectively.

6. Functional versus Dysfunctional
Conflict
Functional Conflict
Conflict that supports the goals
of the group and improves its
performance.
Dysfunctional Conflict
Conflict that hinders group
performance
POSITIVE
NEGATIVE

7. WHAT IS CONFLICT MANAGEMENT??

8. 5 ways to manage conflict
• Avoidance
• Competition/Forcing (A)
• Accommodation (B)
• Compromise (C)
• Collaboration (D)
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something (compromise—C)
We both “win”(collaborate—D)
A B C D

10. Tips for Managing Workplace Conflict
• Build good relationships before conflict occurs
• Do not let small problems escalate; deal with them as
they arise
• Respect differences
• Listen to others’ perspectives on the conflict situation
• Acknowledge feelings before focussing on facts
• Focus on solving problems, not changing people
• If you can’t resolve the problem, turn to someone who
can help
• Remember to adapt your style to the situation and
persons involved