This presentation discusses conflict management in organizations. It defines conflict as a disagreement between people that can result from differences in ideas, perspectives, priorities, beliefs, values or goals. The causes of conflict are identified as poor communication, lack of openness, and failure to respond to employee needs. There are three main types of conflict: task conflict, relationship conflict, and process conflict. The presentation then discusses different views of conflict and defines functional and dysfunctional conflict. It defines conflict management as various ways of managing conflict, including avoidance, competition, accommodation, compromise, and collaboration. Lastly, it provides tips for managing workplace conflict such as building relationships, addressing small problems early, respecting differences, and focusing on problem-solving rather than changing