The document discusses effective communication skills such as assertive communication using "I messages", active listening techniques like clarifying and showing empathy, and how body language conveys nonverbal messages. It provides tips for improving relationships by replacing assumptions with clear communication through speaking assertively, listening actively, and being aware of body language.
Speaking staretegies is a set of 52 slides, conceived by Lorella Sardo, to help improve the conversation abilities. It's divided into three sections: Discover who you are - Which tips to use - From theory to practise. Browse here fore a free excerpt of the multimedia booklet.
Speaking staretegies is a set of 52 slides, conceived by Lorella Sardo, to help improve the conversation abilities. It's divided into three sections: Discover who you are - Which tips to use - From theory to practise. Browse here fore a free excerpt of the multimedia booklet.
Empathy: The Science of Feeling. Do You Have Enough Empathy to Reach Your Ful...UXPA International
Ever wondered what makes some practitioners truly great? Is there something in how they are wired that sets them apart and amplifies their contributions on products, projects, and within organizations?
Our presenters will explore how recent advances in brain science and empathic competency may offer practice owners and businesses measurable ways to hire and cultivate individuals who can make a true difference in the success of their products and teams. The two will share findings from their 2015 survey of more than 500 practitioners throughout Europe, Canada and the United States on the importance of empathy in designing informational environments.
Join our presenters and hear how a conversation about hiring for fit, the role of certifications, and predicting team success resulted in a journey to understand what really makes us tick.
(Participant count will be updated after research fields to reflect actual participant numbers and respondent geographies).
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Use this Think Sheet to practice using empathy when someone talks to you about something important or that affects their emotions. It is a skit that you can use as a role playing activity for any life skills groups or conferences that you host and do for others to teach them empathy or effective listening skills.
Empathy: The Science of Feeling. Do You Have Enough Empathy to Reach Your Ful...UXPA International
Ever wondered what makes some practitioners truly great? Is there something in how they are wired that sets them apart and amplifies their contributions on products, projects, and within organizations?
Our presenters will explore how recent advances in brain science and empathic competency may offer practice owners and businesses measurable ways to hire and cultivate individuals who can make a true difference in the success of their products and teams. The two will share findings from their 2015 survey of more than 500 practitioners throughout Europe, Canada and the United States on the importance of empathy in designing informational environments.
Join our presenters and hear how a conversation about hiring for fit, the role of certifications, and predicting team success resulted in a journey to understand what really makes us tick.
(Participant count will be updated after research fields to reflect actual participant numbers and respondent geographies).
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Use this Think Sheet to practice using empathy when someone talks to you about something important or that affects their emotions. It is a skit that you can use as a role playing activity for any life skills groups or conferences that you host and do for others to teach them empathy or effective listening skills.
“We were given two ears but only one mouth.
This is because God knew that listening was twice as hard as talking.” unknown
Pankaj Kumar Jadwani
PKJ
Target Setting
Goal Setting
The Brain Gym
Learn and Develop
Training
Motivation
Consistency
Smart Work
Technic
No More hard Work
Be Smart
Be Better
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
2. *
“Assumptions are the termites of Relationships”
What do you think this means?
3. *
* Aggressive: overly forceful, pushy, or hostile.
* May involve bullying or intimidation
* May not pay attention to others’ thoughts, feelings, or needs.
* Passive: unwilling or unable to express thoughts and
feelings in a direct or firm manner.
* Putting others’ needs ahead of your own
* Dislike conflict/ will go out of way to avoid arguments
* Assertive: expressing your views clearly and respectfully.
* Standing up for your rights while respecting the rights of others
* Negotiating and compromising
5. *
*“I” message: a statement that takes ownership of your
feelings and allows assertive communication between
two people.
*Replace “You” messages with “I” messages
7. *
* Partner Activity (10 minutes)
* You are always late!!
Why are you so
inconsiderate? You made me miss my recital!
* “I feel unimportant (feeling) when you are late
(event) and I miss my recital (consequence).”
8. *
* Active Listening: paying close attention to
what someone is saying and communicating.
4 Listening Skills
Clarify
Reflective Listening
Empathy
Encouragement
9. *
Clarify
• Ask questions. Make sure you understand what the speaker
is saying. Check for understanding.
Reflective Listening
• “So what you’re saying is…” Rephrasing or summarizing.
Empathy
• Show other person you relate to their feelings. Don’t pass
judgment on the speakers attitudes or actions.
Encouragement
• Signs you are following what the speaker is saying and
listening to them. Face the speaker and make eye contact.
Nod or make comments: “I see”, “Go on”.
10. *
* Activity
* Have students get in partners
* Come up with a situation where one of you is
talking and the other one practices ONE of the
four listening skills.
* The class guesses what skill it is.
* 15-20 minutes
11. *
* Body Language: nonverbal communication through
gestures, facial expressions, behaviors, and posture.
* Sometimes what we say is not as important as HOW
we say it.
* Everything we do sends a message!
12. *
* Crossed Arms
* Closed off. Implies resistance. Not listening or interested.
* A nose rub
* Linked with deception. Could mean you’re lying or trying to hide the truth.
* A barrier
* You’re too close. Back off.
* A hand placed under the chin
* Contemplative. Making a decision.
* Feet pointed toward the door
* Ready to leave. The feet are the most honest part of the body. What direction are they facing?
* A back of the neck scratch
* Concerned or have questions.
* Mirroring
* Shows interest. You find the speaker favorable.
* Forward lean/decrease in backwards lean
* Indicates positive sentiment and interest.
* Eye Contact
* Shows interest, attention, and involvement.
* Raised Eyebrow
* May indicate skepticism or interest, depending on how it is done.
* Avoiding Eye Contact
* dishonesty or discomfort