This document discusses listening in the workplace. It identifies different types of oral communication that occur in workplaces, such as meetings, presentations, and trainings. The listening process involves receiving a message, interpreting it, remembering it, evaluating it, responding to it, and acting on it. Barriers to effective listening include mental barriers like prejudgment and selective listening. The document provides tips for improving listening, such as preparing, avoiding distractions, and asking clarifying questions. Common barriers to listening are also identified, as well as the most irritating listening habits.

1. ListeningListening
Presented By:Presented By:
Usman HashmiUsman Hashmi

2. Oral Communication in theOral Communication in the
WorkplaceWorkplace
• Private discussion
• Telephone
• Interviews
• Trainings
• Meetings
• Seminars
• Presentation
• conferences
• Gossiping
• Talking in the
hallway

3. The Listening ProcessThe Listening Process
3. Remembering3. Remembering
2. Interpretation2. Interpretation
1.Receiving1.Receiving
4. Evaluating4. Evaluating

4. The Listening ProcessThe Listening Process
6. Acting6. Acting
5. Responding5. Responding

5. Listening Process BarriersListening Process Barriers
Mental Barriers
• Prejudgment
• Closed-mindedness
• Selfishness
• Selective Listening

6. Improving Listening in the Workplace
• Prepare to listen
• Control external and internal distractions.
• Separate facts from opinions.
• Identify important facts.
• Ask clarifying questions.
• Avoid pre-judgment.
• Establish eye contact
• Take notes to ensure retention.
• Watch for signals
• Give feedback
Listening in the WorkplaceListening in the Workplace

7. • Defer judgment.
• Pay attention to content (not to appearance, form, or
surface issues).
• Listen completely.
• Listen primarily for the main idea; avoid responding
to sidetracking issues.
• Do only one thing at a time; listening is a full-time job.
• Control your emotions.
• Be silent for a moment after person finishes.
• Make affirming statements and invite additional
comments.
Listening in the WorkplaceListening in the Workplace

8. Barriers to ListeningBarriers to Listening
• Pre-judgment
• Uninteresting Topics
• Speaker’s Delivery
• External
Distractions
• Selfishness
• Listening for Facts
• Selective Listening
• Personal Bias
• Language/Culture
Differences
• Faking Attention

9. Most Irritating ListeningMost Irritating Listening
HabitsHabits
1. Rushing the speaker and making
him feel he is wasting the listener’s
time.
2. Interrupting the speaker.
3. Not looking at the speaker.
4. Getting ahead of the speaker
(finishing her thoughts).
5. Not responding to the speaker’s
requests.

10. Most Irritating ListeningMost Irritating Listening
HabitsHabits
6. Showing interest in something
other than what the speaker is
saying.
7. Saying “Yes, but . . .,” as if the
listener’s mind is made up.
8. Topping the speaker’s story with
“That reminds me . . .” or “That’s
nothing; let me tell you about. . . .”

11. Most Irritating ListeningMost Irritating Listening
HabitsHabits
9. Forgetting what was talked about
previously.
10. Asking too many questions about
details.