Communication skills are crucial for business success. While some are naturally gifted communicators, skills can be improved through practice and training. Modern technology has created new opportunities for communication but also new risks of errors. Common workplace communication mistakes include poor email etiquette, misinterpreting body language, weak listening skills, and misunderstandings during phone calls or with international colleagues due to cultural differences. To strengthen communication abilities, companies should provide training in clear speaking, writing, interdepartmental language, active listening, and recognizing individual strengths.

1. Communication Skills
Ahmed taher ahmed Shohoud 5413205
Omar mostafa adnan 5413215
Names
Assignment#1

2. WHY COMMUNICATION???
A communication problem within IT
industry
See a normal scenario......

4. • An Active Listener,
• An Effective Presenter,
• A Quick Thinker.
• A Win-Win Negotiator.
WHAT MAKES A GOOD
COMMUNICATOR?

5. PROCESS OF COMMUNICATION

6. Examples of Communication
Errors in the Workplace
• Communication skills are crucial for everyone in a small business,
especially for managers and owners. Some people are naturally gifted
in interpersonal skills, but those who aren't can study and practice
effective communication skills to increase their value to their
employers. Twenty-first century communications technology has
created numerous opportunities to communicate with coworkers in the
same office and their international counterparts. Each communication
medium, however, introduces a new range of potential communication
errors.

7. Examples of Communication
Errors in the Workplace
• Email Communication
• Body Language Miscommunications
• Poor Listening Skills
• Phone Communication
• International Colloquialisms

8. How to Build Workplace
Communication Skills
Step 1
Implement a training program that teaches quality oral communication skills for face-to-face
and telephone conversations. Focus on clear and concise statements instead of fragments or
overly long sentences. Start with simple exercises, such as asking your group to describe a
painting in three sentences, to teach expressing ideas clearly and efficiently.
Step 2
Offer a class that teaches effective writing skills. Include email etiquette as well as formal
business correspondence. Stress the importance of proper sentence structure and paragraph
formation. Focus on formal business communication and teach your team the importance of
conveying the tone of the message with words.
Step 3
Teach inter-departmental communication skills so all departments working on a project stay
on the same page. This may include familiarizing your team with terms and language used by
another department. For instance, the information technology department must understand
that when the sales staff talks about user-friendly software, the reference is to the customer,
not the technicians.

9. How to Build Workplace
Communication Skills
Step 4
Focus on listening in training and sales meetings. Explain the importance of hearing what the
other person is trying to say, even if that person has poor communication skills. Point out key
words to watch for during a conversation, such as "but" or "I think," which may indicate
doubt. Teach your team to listen for questions that come in the form of a sentence, such as
"You think this will work" or "The customer may want ....", to clear up misconceptions.
Step 5
Recognize the strengths of individual members of your team and point those strengths out
when the opportunity presents itself. If you must acknowledge weaknesses, do so in private
and offer assistance to overcome the problem. People appreciate discretion and respond to
recognition.

10. Effective Communication
• Listening
Listening is one of the most important aspects of effective communication.
Successful listening means not just understanding the words or the information
being communicated, but also understanding how the speaker feels about what
they’re communicating.
Effective listening can:
Make the speaker feel heard and understood, which can help build a stronger,
deeper connection between you.
Create an environment where everyone feels safe to express ideas, opinions, and
feelings, or plan and problem solve in creative ways.
Save time by helping clarify information, avoid conflicts and misunderstandings.
Relieve negative emotions. When emotions are running high, if the speaker feels
that he or she has been truly heard, it can help to calm them down, relieve negative
feelings, and allow for real understanding or problem solving to begin.

11. Effective Communication
• Nonverbal communication
Practice observing people in public places, such as a shopping mall, bus, train, café, restaurant, or
even on a television talk show with the sound muted. Observing how others use body language can
teach you how to better receive and use nonverbal signals when conversing with others. Notice how
people act and react to each other. Try to guess what their relationship is, what they’re talking about,
and how each feels about what is being said.
Be aware of individual differences. People from different countries and cultures tend to use different
nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and
emotional state into account when reading body language signals. An American teen, a grieving
widow, and an Asian businessman, for example, are likely to use nonverbal signals differently.
Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or
nonverbal cue. Consider all of the nonverbal signals you receive, from eye contact to tone of voice to
body language. Anyone can slip up occasionally and let eye contact slip, for example, or briefly cross
their arms without meaning to. Consider the signals as a whole to get a better “read” on a person.

12. Effective Communication
• Emotional awareness
Emotional awareness—the consciousness of your moment-to-
moment emotional experience—and the ability to manage all of
your feelings appropriately is the basis for effective
communication.

13. Thank you