Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations

1. Effective Communication Tips: -
For any effective communication following factors must be considered: -
• It is important to make worthwhile contribution to the conversation so have
clear purpose and objective of the conversation.
• Develop effective non verbal communication skills. Right smile, eye
contact, posture, handshakes do create a positive impact.
• Make appropriate gestures with hands and face.
• While speaking and listening making an appropriate eye contact and
looking into the eyes of the person with whom we are conversing can
create a significant impact and make the interaction more successful as it
coveys interest and courage.
• Being confident is vital.
• Try to break down barriers that exist in the communication process.
• Be clear and concise.
• Be firm about your opinions, views, ideas and suggestions so that it can
be confidently conveyed.
• Ensure that your words, gestures, facial expressions and tone match with
each.
• Analyse the audience before communication.

2. • Conveying right message to right person is important because what is
critical or worthwhile to one individual may not be to another.
• Develop effective probing skills by asking the right questions.
• Take initiative yourself. Don't wait for suppliers, customers, buyers etc to
call you. Instead call them, take the initiative to start the conversation. It
helps to build healthy two way effective communication between both the
parties.
• Try to highlight critical points.
• Learn the art of dealing with difficult conversations.
• Ensure that you give and receive appropriate feedback.
• If the message is too lengthy, dis-organised or contains errors it can often
be misunderstood, confusing and misinterpreted.
• Practicing good communication skill everyday is important as "Practice
makes man perfect."
In addition to the above attributes a good communicator also focuses on
the following factors to enhance his/ her communication skills: -
1. Interpersonal Skills: -
• Such skills are used when engaged in face-to-face conversation with one
or more persons. For effective Interpersonal skills not only verbal
communication and effective speaking is vital but also our voice, on-verbal

3. signals, gestures, facial expressions, body language, our appearance and
active listening skills are significant.
• The advantage of having good Interpersonal skills is that it enables us to
contribute effectively in groups and teams and become a 'team player'.
• It builds a strong relationship with other members of the group and leads
to better communication and building better rapport with others.
• Good Interpersonal skills also help to enhance our problem solving and
decision making ability.
2. Presentation skills:
o Although we may use this skill infrequently, but for any management
student who intends to become future business leader effective
Presentation Skill is critical.
o There will be times in your life, when you need to present information to
your customers, employees, buyers, trade unions, sellers, government
employees, suppliers, agents or even overall community at large.
o They can either be individual or group of people in a formal or informal
setting.
o Effective Presentation Skills requires good planning, preparation and
practice.
3. Writing skills:

4. § For any manager communication skills are not only limited to face-to-face
direct verbal/ non verbal interactions with others but also good Written
Communication.
§ It involves the ability to write clearly, concisely and effectively.
§ It involves avoiding grammatical errors, spelling mistakes, knowledge of
formal and informal writing styles/ techniques, knowing the importance of
structure in any business letter or report.
4. Personal Skills: -
ï It emphasis on improving self-esteem, building self confidence,
developing positive attitude, knowing anger management and stress
management techniques which helps in maintain a healthy body and mind
and develop positive feelings about ourselves and helps to enhance our
communication skills.
ï Good Personal Skills also helps an individual to deal with difficult
situations like dealing with aggression and communicating in difficult
situations
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