This ppt will help to communicate effectively.communication skills is the single most important decisive factor in choosing managers.

1. Communication &
Conversation.
• Communication is
traditionally one way
• Comm. distributes
information
• Communication is
stagnant
• Conversation is two
way
• Conversation creates
understanding
• Conversation builds
relationship

2. Why communication
• Communicating may be “What to say” or in the
form of “how to say”
• The former aims to teach us to communicate such
as asking questions, making request, greeting,
farewell, apologies, regrets, gratitude e.t.c
• The latter, teaches us the pronunciation of the
words, phrases & sentences

3. Importance of communication
• There has been a growing realization of the
importance of the skill of communication --
be it oral or written.
• The ability to speak English appropriately
& fluently is seen as an essential
requirement in academic & professional
courses

4. Skills for Communication
• Communication skills is the ability to use
language (receptive) & express expressive
information.
• Communication skill is generally understood to be
the art or technique of persuasion through the use
of oral & written language.
• Communication includes large no. of experiences,
actions & events:also a variety of happenings &
meaning.

5. Conversational Connectors
• Every individual needs to be well equipped with
the tools to communicate effectively, whether it is
in on the personal front or work.
• Being a good communicator means half the battle
won.
• One should be a good listen & a speaker to avoid
misunderstandings
• One must also know how to co-relate the past
incidents with the present scenario.
• Connectors maintains the subject matter.

6. Examples for Connectors:
• “Things were cheaper while I was in school
compared to the present prices”
• “when we talk next Friday……..”
• “Last month I shared with you……”
• “Over the last 1 week we had been
discussing about……………”

7. For effective conversation
• Active listening
• Opportunities for feed back & responses
• Invitations / encouragement to speak
• Acknowledgement of response
• A link to context (to past / future)
• One should be aware of the class of
audience

8. Types of Communication
• Interpersonal-Skill : According to the experts, it
encompasses communicating with the divine in
the form of prayers & meditations.
• Focused Interaction : This is an encounter between
2 people completely aware about the subject
commuted
• Un-focuses Interaction : It occurs when 1 simple
listens or observes without conversation. It takes
place in streets, bus-stop e.t.c.

9. Types of Communication
Continues……
• Non-Verbal Communication : It involves body
language, Eye contact, Facial Expression,
Gestures e.t.c
• Mass Communication : It is identified with
modern Mass media, which includes books, Press,
T.V, Radio e.t.c
• Mediated & Non- Mediated
• Participatory & Non- Participatory
• Technological

10. Platforms for Communication
• Formal meetings
• Seminars
• Workshops
• Trade fairs
• Radio / T.V (MEDIA)
• Pagers & Phones (Technologies)
• Communication Professional include –
Advertisers, Journalist, Camera Crew, etc.

11. To communicate in English,
Learn English
When spoken English is concerned , one needs to
undergo an entire language learning course.
• Tense
• Parts of Speech
• Preposition & Prepositional Phrase
• Conjunction
• Punctuation
• Voices (Active & Passive)
• Direct & Indirect Speech

12. Soft Skill
• The soft skills, are the essential skills required to
make an individual a self-manager.
• The driving force behind every company is its
employee, thus for better performance Various
leading enterprise regulate training in soft skill
• Better performance is just not upgrading
technically, but also know how to communicate
and converse confidently.
• In nut-shell these are the minute fineness of the
language, where one stands out of the crowd

13. Features of Soft Skill
• Avoiding Commonly mispronounced words
• Vocabulary Builder
• Abbreviations
• Practical Vocabulary
• Weather Vocabulary
• Numbers
• Time
• Phrasal Verb Vocabulary
• Pause Management

14. Soft skill training offers
• Courtesy
• Honesty and reliability; Personal integrity
• Verbal Communication Skills
• Flexibility – Adaptability
• Team skills – Cooperation
• Maintaining Cordial relationship with the
coworkers
• Non verbal communication
• Leadership skills – Self-directed, ability to direct
and guide others

15. Further……..
• Self-supervising
• Positive Attitude
• Written Communication – Spelling, Grammar &
Reading
• Motivation – Willingness to learn & share correct
information.
• Commitment to continue training & learning
• Grooming – with good personal appearance &
personal hygiene.

16. Why need to get the message
Across.
• Effective communication is all about conveying
your message to other people clearly, & receiving
the information with as less distortion as possible.
• This involves effort from both the sender & the
receiver when the information is transferred
without much confusion
• Being able to communicate effectively is therefore
essential if you want to build a successful career.

17. The communication Process
• Communication Process consists of Sender, Encoding, Channel,
Decoding, receiver, Feed back, and the context
Msg Msg Msg Msg
Source Encoding Channel Decoding Receiver
Feed Back
Context

18. The Process in Detail …
• Source : You as the source, need to be clear about
what you are to communicate confidently.
• Message : The msg. is the information transmitted
• Encoding : It is the process of transferring the
information clearly & eliminating sources of
confusion.
• Channels : Modes of communication.
• Decoding : It is when the listeners take the time to
read the message carefully without confusion.
• Receiver : One who is focused & gets the message
crystal clear, without confusion

19. The most important part of
Communicating process…
• Feed Back : The audience will provide you
the feed back. Pay close attention to the
feed back. If you find there is a
misunderstanding, try to rectify the 2nd time.
• Context : The situation in which the
message delivered is the context.It may
include corporate culture, international
Culture & so on.

20. Communication Barriers
• When people talk more & listen less.
• The problem with communication is the
illusion that has been accomplished
• People lack to understand the seriousness of
the words.
• Argument is the worst sort of
communication – you become loud

21. More on Communication Barriers
Given here are some of the barriers that occur in
communicating effectively.
• Attacking : Interrogating, Criticizing, Blaming,
Shame, Shouting, refusing to talk,
• Your Message : Ordering, Threaten,
Commanding, Directing, Endorsing Power,Over
fidgeting,Staring at people, avoiding eye contacts,
Crossed legs & arms,Quick or Slow movements

22. Removing Communication
Barriers
• If your message is too lengthy, disorganized,you
can expect the message to be misunderstood or
misinterpreted
• Barriers in context tend to stem from senders
offering too much information too fast.
• In nut-shell try cutting short your words, so that
you can keep it to the point, crisp & clear.
• Be confident in conversing & delivering the
message to the people to the people of different
background.

23. Revising Communication……
• Communication is one of the basic
essentials of Human existence.
• It is important whether it is individual or
team communication skill
• In conclusion it can be stated that
communication can be divided in 3 stages

24. They are as follows :
• The Phatic Stage : This is the beginning which
included non-verbal conversation, with greeting
e.t.c. It is the initial stage which determines the
course of conversation. This stage is also known
as warming up stage.
• The Personal Stage : This is the second stage
where the individual gets more personal into
conversation.This is when one brings down Social
Guard.This is where the listeners are given the
chance to participate in the conversation.
• The Conclusion : This is the most important stage
where the source needs to understand how his
words are taken.One should take care in
concluding the conversation.

25. Presented By
ANUPMA SHARMA