Effective communication is a two-way process of sending and receiving messages. It requires understanding the audience and context. The key aspects of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Barriers to effective communication can occur at different stages and include issues like lack of skills, distractions, conflicting messages, and inadequate feedback. Overcoming barriers requires strong communication skills, cultural sensitivity, checking for understanding, summarizing, asking questions, using simple words, and engaging the audience. Listening is a crucial part of communication and involves hearing, comprehending, analyzing, evaluating, and remembering. Active listening techniques include paraphrasing, summarizing, challenging ideas respectfully, and seeking

1. Effective
Communication

2. What is communication
The process of communication is
what allows us to interact with other
people; without it, we would be
unable to share knowledge or
experiences with anything outside of
ourselves.
Common forms of
communication include
speaking,writing, gestures, touch and
broadcasting.
• Wikipedia definition

3. Process of communication
• Communication is the processof sending
and receiving information among people…
Feedback
Medium
receiver
Encode
SENDER
sender
Decode
RECEIVER

4. Effective communication
• Meaning andDefinition
• Uses of EffectiveCommunication
• The 7C‟s of EffectiveCommunication
• Facts aboutEffective communication

5. Meaning and definition
Meaning-
Effective Communication is a two way process – sending the right message
and to the right person.
It is important to know the psychology of the people you are interacting
with for communication to be effective.
For communication to be effective it is necessary to know the circumstances
of the counter entity.
Effective communication includes all the aspects of visual, auditory and
kinaesthetic language to appeal the listener.
Definition-
“Effective communication is the communication which produces intended or
desiredresult”

6. Usesof effective communication
•Effective communication helps to understand a person or situation in a
better way.
•It enables us to solve the differences, build trust and respect
in the organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve
problems with both‟s point of view.
•Effective communication helps us to connect well with kids,
spouse, boss, colleagues, etc.
•It helps us in decision making.

7. The 7c‟s of effective communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.

8. Completeness
The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver‟s mind set and
convey the message accordingly.
•Complete communication enhances the reputation of the organization.
•Complete information always gives additional information wherever
required, it leaves no question in the minds of the receiver.
•Complete information helps in better decision making as it serves all
the desired and crucial information.
•Complete information persuades the audience.

9. Conciseness
•Conciseness means communicating what you want to
convey in least possiblewords.
•Conciseness is a necessity for effective communication.
•Concise communication provides short and essential
message in limited words.
•Concise message is more appealing and
comprehensive to the audience.
•Concise messages are non repetitive in nature.

10. Consideration
•Effective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level, etc.
•Consideration implies „stepping into the shoes of others‟.
•Consideration ensures that the self respect of the
audience is maintained and their emotions are not harmed.
•Consider the needs and requirements of the audience to
achieve effective communication.

11. Clarity
•Clarity implies emphasizing on a specific goal or objective at
a time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning
of message.
•Clarity comes with the use of exact, appropriate and concrete
words.

12. Concreteness
•Concrete communication implies being particular and clear
rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of the
organization.
•Concrete information cannot be misinterpreted.

13. Courtesy
•Courtesy means being polite, kind, judicious, enthusiastic
and convincing.
•Courtesy is an important element of effective
communication.
•Courtesy reflects the nature and character of the sender of
the message.
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.

14. Correctness
•Correctness in the communication implies that the correct
information is conveyed through message.
•Correct communication boosts up the confidence level of
the sender.
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and
correct language.

16. • Lack of Sensitivityto
Receiver
• Lack of Basic
Communication Skills
• Insufficient Knowledgeof
the Subject
• Emotional Interference
• Lacking confidence
Encoding
Barriers
• Physical Distractions
• Channel Barriers.
• Long Communication
Chain.
Transmitting
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication
Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
De co ding
Barriers.
• No Provision for
Feedback
• Inadequate Feedback.
Re sp onding
Barriers

17. Over coming the barriers of
effective communication
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Seeking
Participation
Effective Questions
Simple
Words
Connecting with
The audience

19. What is listening ?
• Listening is the absorption of the meanings of words
and sentences by the brain. Listening leads to the
understanding of facts and ideas.

20. Various stages to listening
• Hearing
• Focusing on the message not the person
• Comprehending andinterpreting
• Analyzing and Evaluating
• Responding
• Remembering

21. Co-relation betweenListening and
Speaking
9%
16%
30%
45%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing Reading Speaking Listening

22. What we are taught….
9%
16%
30%
45%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing Reading Speaking Listening

23. Importance of listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
..Mark Twain

24. Techniques of activelistening
PARAPHRASE
Restate what was
said
in your own words
SUMMARIZE
Pull togetherthe
main points of a
speaker
Challenge speaker to
think further,clarifying
both your and their
understanding, however
suspend judgement

25. Path for good communication
Listen to
Understa
nd
Understa
nd
before
speaking
Speak to
be
understo
od
Seek
understandi
ng before
proceeding
Repe
at

26. Conclusion
A man is seldom better than his
conversation
- German Proverb