This document discusses communication skills, specifically listening skills. It defines different types of listening and explains the importance of good listening. Some key benefits of strong listening skills include better understanding assignments, building rapport with coworkers, showing support, and working well in teams. The document also outlines keys to becoming a better listener, such as having desire, interest, self-discipline and concentration. It concludes that practicing active listening and making it a core communication skill is key to success.

1. COMMUNICATION SKILLS

2. Group members:
• Ruchita sanghavi – 47
• Sandeep prasad – 46
• Ganesh saroj – 48
• Priyanka sawant – 49
• Kiran - 50

3. Introduction
• There is a reason God gave us two ears but
only one mouth. By listening actively we
can
• better understand what is expected of us,
• build rapport with our coworkers, family
and friends,
• resolve problems,
• grasp underlying meanings.

4. Types of listening
• Discriminative listening
• Comprehension listening
• Critical listening
• Biased listening
• Evaluative listening
• Appreciative listening
• Sympathetic listening

5. The Importance of Good
Listening Skills
• Identification
• Body Language
• Respect
• Comprehension
• Response

6. Keys to Become a Better
Listener
Use your DISC drive
• Desire
• Interest
• Self discipline
• Concentration

7. Why You Need Good Listening
Skills?
• better understand assignments and what is
expected of you;
• build rapport with co-workers, bosses, and
clients;
• show support;
• work better in a team-based environment;

8. Advantages of listening
• Protects you from troubles
• Lets you know what is going on
• Makes you competent
• Makes you look intelligent
• Increases your power

9. Contd…
• Helps you understand
• Helps you negotiate
• Defuses anger
• Builds self esteem
• Makes love real

10. Disadvantages of listening
• Not able to see extra linguistic factors
• Speed of speech
• Cultural
• Audience
• Verbal

11. Contd…
• Longevity
• Fear
• Conducive body postures
• feedback

12. Examples

13. Conclusion
Key to success:
Become a more effective listener.
Practice the active listening technique
and make it one of your
communication skills

14. Thank you for listening