Join Wally Mead as he presents Cireson's first app for Configuration Manager

1. Date: December 18th, 2014
Name: Wally Mead
Helping out the Analyst:The Cireson Remote
Manage App

2. Agenda
 CiresonValue Proposition
 Analyst’s needs
 Configuration Manager help desk features
 Cireson Remote Manage app
 Requirements
 Installation
 Use
 Future
 Using the Remote Manage app for Health Checks
 Let’s help you help your Analysts!

3. TheCiresonValue Proposition
Experts
We are 100% focused on System Center. It’s all we do. Period.
Consulting Services™
System Center implementations, upgrades, & health checks. Delivering world class value to the business. Plain and simple.
Cireson Store™
Best-in-breed apps designed to complement, enhance, and optimize the System Center platform that perfectly align with your needs.
Custom Built Apps and Features
Do you log an enhancement request with Microsoft Support or Cireson?
We can help with adding additional functionality to meet your exact needs. We’re the experts.
Training
SystemCenter training help to maximize the solution and your career.
Your Community
Microsoft, System CenterAlliance, http://scsm.us/, myITforum,Think HDI, & itSMF.

4. Some Requirements for theAnalyst to be Efficient
 One of the tasks of an analyst is supporting your end users
 Like you didn’t already know that 
 They need to ensure that end users:
 Have a working computer
 Can log onto that computer
 Have network access
 Have the software that they need to do their jobs
 Have access to printers and other network resources
 Analysts don’t really care what tools they use to get this done, as long as the tools are easy to use,
meet their needs, and get the job done efficiently
 Of course, the fewer the number of tools required, the better for them

5. EndUserSupport usingConfiguration Manager
 Features of Configuration Manager that facilitate end user support include:
 ‘User to computer’ account lookup – users don’t always know the name of their computer
 Computer properties – view the last time, and the method, that the computer was discovered
 Client activity – view when the client last communicated with the Configuration Manager site
 Client health information – is the client currently healthy, and has it had any health issues?
 Hardware inventory – the ability to see the attributes of a computer, including software already installed
 Deployment status – has targeted software installed, failed, in progress, requirements not met, etc.
 Remote Control, Remote Desktop, Remote Assistance – whatever ‘tool’ is appropriate to access the end user’s
computer remotely
 A very common support case for use of the Configuration ManagerConsole is to add an end user’s
computer to a collection that has a specific application targeted to it

6. EndUserSupport usingConfiguration Manager (2)
 Of course, Configuration Manager has role-based security to help control what access any
administrative user, including the analyst, has in the console
 Can implement security roles, security scopes, and collections to restrict access
 The built-in security role “RemoteTools Operator” is designed for the analyst to use remote access
tools to connect remotely to a client
 The built-in security role “Read OnlyAnalyst” is designed for the analyst to see, but not modify, all
objects and status in the site
 Implementing proper RBA can help prevent ‘accidents’ from happening, or ‘exploration’ from
occurring 

7. Cireson Remote Manage appOverview
 The first ever Cireson app for Configuration Manager!
 Features of the Remote Manage app include the ability to:
 View computer information
 Initiate the most common Configuration Manager client actions remotely
 Initiate common client tools
 Such as connecting to the client log folder or C$
 Add and remove the computer from collections
 SupportsConfiguration Manager’s role-based administration
 View, repair and remove installed software
 Install or remove software that appears in Software Center
 View or install software updates targeted to the computer
 View, start or terminate processes running
 View and manage printers for the remote computer
 View, start and stop services

8. Cireson Remote Manage appOverview (2)
 Additional actions available include:
 Remote reboot or shutdown
 View RSoP from Group Policy
 Launching remote consoles, such as Computer Management, EventViewer, User Management
 Launch remote tools, such as Remote Control, PowerShell, Remote Desktop
 Verify, repair or resetWMI
 Identify system uptime and pending reboot status
 Identify the logged on user
 All without having to start the Configuration ManagerConsole
 This reduces chances of accidents happening in the console
 Also reduces the number of consoles connecting to the site database, thus improving performance and
reduces load on SMS Provider
 And, maybe best of all, it’s FREE!

9. Cireson Remote Manage app Requirements
 In order to use the Remote Manage app, the analyst requires:
 Ability to access the Configuration ManagerConsole (don’t need to have it installed unless
you want to use the Remote Control feature)
 Must be added as a Configuration ManagerAdministrative User in order to connect to
the SMS Provider
 .NET Framework 4.5.1 or later
 RSAT must be installed to use the “Group Policy” feature
 Remote Manage app can be installed and used without RSAT if not needing to use the
Group Policy feature
 Administrative rights to clients
 In order to connect to a remote computer, the remote client requires:
 Network connectivity, including name resolution
 Windows Remote Management 3.0 or later configured
 Enabled as well as allowed through any firewall
 Also Remote Event Log access through the firewall

10. Installation of theCireson Remote Manage app
 Installation of the Remote Manage app is very easy
 It is a small download:
 Only 3.5MB
 It is a simple .exe–based installation
 Simply run “Remote Manage app Setup.exe”
 Can use “/S /v/qn” switches to make the installation silent
 The .exe will extract theWindows Installer file and launch it
 Register your user information
 Designate the installation folder (defaults to
“Program Files (x86)CiresonRemote Manage app”)
 Adds the “Remote Manage app” to the “Cireson” group on the Start screen

11. Demonstration
 Installation of the Cireson Remote Manage app

12. Using theCireson Remote Manage app
 You can launch the Remote Manage app from the Start screen
 It will then allow you to specify the site server (SMS Provider computer) as well as the Configuration
Manager client to query
 You can also launch the tool from command prompt with parameters for the two computers:
 ConfigMgrClientTools.exe client SMSProvider
 Once started, the Remote Manage app has a lot of features that analysts can take advantage of in place of
using the Configuration Manager Console to support users
 Not loading the Configuration Manager Console has many advantages:
 Fewer computers to update when a new cumulative update or version is installed
 Fewer consistent connections to the SMS Provider
 Less chance of accidental changes to your environment
 Less exploration of areas the user should not have access to

13. Demonstration
 Starting the Cireson Remote Manage app
 Via Start screen
 Via command prompt
 Using the Cireson Remote Manage app
 Various scenarios covering different use cases

14. Remote Manageapp forConfiguration Manager HealthChecks
 End of the year IT lockdowns are a great time to do a health check on your Configuration
Manager environment
 Evaluate site stability, performance, effectiveness
 Evaluate distribution and deployment statistics
 Verify site and component status messages and logs
 Validate expected number of clients are active and healthy
 The Remote Manage app can help with the investigations regarding clients that you feel should
be active and healthy, however may not report as such
 Can verify the client is online
 Can connect to the logs share and initiate actions
 Can forceWMI reset or repair

15. Summary
 The Cireson Remote Manage app can help you help your analyst support the end user!
 Keeps them out of the Configuration Manager Console
 Gives them all they need in a single, standalone tool, that still has the Configuration Manager
features necessary to be successful
 Also works great as part of a Configuration Manager health check
 It’s free!
 Send us your comments on the tool, as well as your wishes for future enhancements

16. Cireson can help withConfiguration Manager!
 Cireson can help yourConfiguration Manager needs by aligning with the
following initiatives:
 Configuration Manager 2007 or 2012 health checks
 Configuration Manager 2007 to 2012 migrations
 Configuration Manager 2012 R2 upgrades
 Configuration Manager 2012 full implementation deployments
 System Center full upgrades or full implementation deployments
 We’re here to help, contact Cireson at team@cireson.com

17. @teamcireson
We’re here to help
CiresonTeam
team@cireson.com
Tel: 855-871-1232