The document provides a summary of Christina M. Fitch's work experience including positions in technical writing, project management, quality assurance, and training from 2000 to the present. Her experience includes roles at Eli Lilly and Company, Diverse Tech Services, BrightPoint Inc., and Volt Information Sciences. She has experience creating documentation such as standard operating procedures, process flows, training materials, and validating equipment specifications.

1. Christina M. Fitch
2629 Allen Ave.
Indianapolis, IN 46203
317.402-5669
cfitch85@yahoo.com
Page 1 of 4
Work Experience
Diverse Tech Services
(a/k/a DSS Consulting)at
Eli Lilly and Company
March 2012 – Present
Global Business Solutions – DocumentManagementTeam
Team Leader/Business Analyst/ Technical Writing/ Project Management
 Ensure GBS standards are followed for document creation and management
 Act as a team leader for the group of technical writers
 Act as gatekeeper for all GBS process documentation, keeping content
material and controls up-to-date for the process teams
 Operate from a request queue, field calls/questions regarding documentation
from customers, assist process teams with writing good process
documentation
 Created Technical Writer Training Manual and trained new Technical Writers
on GBS process
 Assisted in creating the current GBS document process and continue to train
customers on the process
 Work with business leaders (GPO’s, Team Leaders, etc.) on planning the
implementation of bulk document changes (projects outside of the GBS
process)
BrightPoint Inc.
1451 AllPoints Ct.
Plainfield, IN 46168
July 2011 – March 2012
Technical Writing/Quality Assurance
 Acted as a subject matter expert for the document control process.
 Reviewed and analyzed documentation requests upon receipt to ensure
conformance to ISO 9001, customer and business requirements. Identified
gaps and offered possible solutions for such issues/ opportunities.
 Worked with process owners to develop policies and procedures when new
processes were implemented or existing processes were modified.
 Gathered and organized information on process inefficiencies or problems
when identified, including issues pertaining to present operating procedures.
Analyzed the data to prepare recommendations on available solutions or
alternate methods of proceeding
 Participated in improvement initiatives and facilitate communication on
practices and policies
 Conducted end-to-end process audits to ensure document conformance.
Worked with process owners when documentation does not conform to actual
processes performed
 Attended and contributed to scheduled corrective action meetings
 Responsible for additional tasks as assigned to meet or exceed the
expectations of customers and/ or business management based on fluid
business needs

2. Christina M. Fitch
2629 Allen Avenue
Indianapolis, IN 46203
317.402.5669
cfitch85@yahoo.com
Page 2 of 4
Experience at Eli Lilly and Company (2000 - 2011)
DSS Consulting Inc.
June 2010 – July 2011
Global Financial Shared Services
Technical Writing/Project Management
Project: Global Re-design of the Financial Services Area at Eli Lilly.
 Developed process documentation (Process Flow’s, SOPs, Reference
Documents and Job Aids) for financial functions (towers), which include
Purchase to Pay, Order to Cash, General Accounting, Employee Expense
Reporting, Travel & Meetings and Customer Meeting Services through the
following methods:
 Ensured consistency within the documentation across Business Areas
 Maintained version control and populated/managed documents in the
SharePoint Collaboration site
 Created training instructions on:
o How to upload, edit (checkout) documents, use workflows, and create
views in SharePoint
o How to create and edit job aids using Uperform
 Trained customers on the GBS Documentation Process
 Provided metrics of document status
 Created/edited Process Flow Diagrams (assisted in gathering information for
Sarbanes-Oxley Audit)
Volt Information Sciences
March 2006 – January
2010
Product Research & Development Operations Quality Standards Group
Technical Writing/Training/Quality/Project Management
 Mastered and managed all aspects of the quality system document process,
including the creation, revision, review, approval, and maintenance of
Standard Operating Procedures
 Ensured documents consistently adhered to business processes within the
group and acted as a project manager throughout the process
 Ensured documents were processed in accordance with applicable standards,
met business expectations, and ensured the integrity of the process
 Managed documents within Regulus, Documentum, and SharePoint
 Maintained integrity of the Quality System Index through the document
process
 Provided customer service and education as needed for quality system
documents and processes
 Communicated effectively with the training organization to create and revise
training documents
 Self-managed assigned tasks according to required timelines
 Escalated issues to management as appropriate
 Updated the MS Access database throughout the process to ensure accurate
status reports and metrics
 Acquired and applied knowledge of the business and of overarching standards
that apply to PR&D
 Acquired and maintained knowledge of current regulatory and industry
standards for procedure writing

3. Christina M. Fitch
2629 Allen Avenue
Indianapolis, IN 46203
317.402.5669
cfitch85@yahoo.com
Page 3 of 4
March 2004 – September
2005
GMP Process Maintenance and Engineering (GPME) Quality Services and Training
Technical Writing/Training
 Created, revised, formatted and edited technical documents including
procedures, manuals, and process flows
 Worked with SMEs, instructional design representatives, and project team
members to create/revise flowcharts, sop’s, work instructions, forms, and
spreadsheets
 Created training materials associated with the documentation
September 2003 –
January 2004
K103 Parenteral Facility Training Department
Technical Writing/Training
 Created and maintained technical documentation relating to facility start-up
including: equipment operating procedures, standard operating procedures,
work instructions, forms, tools, templates, etc.
 Worked with SMEs, instructional design representatives, and project team
members to create documents
 Initiated and revised required training materials
Crew Technical Services
January 2003 –
September 2003
B100 Indy Dry Products Data Integrity Remediation Project
Validation
 Confirmed IQ/OQ/PQ/equipment specifications
January 2002 – October
2002
Project ManagementCapabilities Group
Project Management
 Created, edited, and optimized confidential drug development timelines using
MS Project
 Worked with Projects Teams (Discovery), Program Teams, and Product
Teams to identify milestones within the drug development lifecycle
 Worked with Discovery, Toxicology, Clinical/Medical (Physicians), Marketing,
CM&C, and representatives to build timelines, define strategies, and discuss
progress
 Created and implemented improvements to the Planning Process
 Assisted Product Teams through Phases I through IV in developing scope and
strategy
 Provided feedback during planning sessions by evaluating project status and
raising questions to anticipate possible problems
 Facilitated and participated in team meetings
 Point-of-contact for program managers, project management associates and
drug development teams
 Prepared WBS Chart, Pert Chart, wall charts and other pre-work prior to
planning sessions

4. Christina M. Fitch
2629 Allen Avenue
Indianapolis, IN 46203
317.402.5669
cfitch85@yahoo.com
Page 4 of 4
March 2001 – December
2001
B130 & 142 Data and Mechanical Integrity Project
Project Management/Validation
 Developed and maintained database for tracking information
 Researched engineering equipment/instrument data
 Updated information into MAXIMO database
 Edited documents for accuracy, spelling, and grammar
 Performed quality control checks for adherence to style, sample and to verify
corrections
January 2001– March 2001 Validation Library-Dan Fluor Engineering
Validation
 P&IDs, IQ, OQ, Equipment specifications
Kelly Services
August 2000 –2001
Lilly Research Laboratories (LRL) Training and Development
Training
 Utilized the Meyers Briggs assessment, Reina Team Trust Scale, Firo-B and
Strong Interest Inventory in the performance technology area
 Interpreted and analyzed quantitative data for performance improvement
projects
 Coordinated multiple projects
 Liaison between department and external vendors
Education B.A., Psychology: Purdue University - Indianapolis
Training ISO 9001 Internal Auditor training, MAXIMO user training, Regulus, Documentum,
Docu Tools Structured Writing for Policies and Procedures
Software MS-Windows®, MS-Office® Suite, MS-Access®, MS-Project®, MS-Visio®,
SharePoint, RWD uPerform, Lotus Notes®, MS Outlook, FileMaker Pro, MAXIMO,
Adobe®, MS Frontpage, Microsoft Expression Web 3