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Christina_M_Fitch_resume
- 1. Christina M. Fitch 2629Allen Ave. Indianapolis, IN 46203 317.402-5669 cfitch85@yahoo.com Page 1 of 4 Work Experience Diverse Tech Services (a/k/a DSS Consulting)at Eli Lilly and Company March 2012 – Present Global Business Solutions – DocumentManagementTeam Team Leader/Business Analyst/ Technical Writing/ Project Management Ensure GBS standards are followed for document creation and management Act as a team leader for the group of technical writers Act as gatekeeper for all GBS process documentation, keeping content material and controls up-to-date for the process teams Operate from a request queue, field calls/questions regarding documentation from customers, assist process teams with writing good process documentation Created Technical Writer Training Manual and trained new Technical Writers on GBS process Assisted in creating the current GBS document process and continue to train customers on the process Work with business leaders (GPO’s, Team Leaders, etc.) on planning the implementation of bulk document changes (projects outside of the GBS process) BrightPoint Inc. 1451 AllPoints Ct. Plainfield, IN 46168 July 2011 – March 2012 Technical Writing/Quality Assurance Acted as a subject matter expert for the document control process. Reviewed and analyzed documentation requests upon receipt to ensure conformance to ISO 9001, customer and business requirements. Identified gaps and offered possible solutions for such issues/ opportunities. Worked with process owners to develop policies and procedures when new processes were implemented or existing processes were modified. Gathered and organized information on process inefficiencies or problems when identified, including issues pertaining to present operating procedures. Analyzed the data to prepare recommendations on available solutions or alternate methods of proceeding Participated in improvement initiatives and facilitate communication on practices and policies Conducted end-to-end process audits to ensure document conformance. Worked with process owners when documentation does not conform to actual processes performed Attended and contributed to scheduled corrective action meetings Responsible for additional tasks as assigned to meet or exceed the expectations of customers and/ or business management based on fluid business needs
- 2. Christina M. Fitch 2629Allen Avenue Indianapolis, IN 46203 317.402.5669 cfitch85@yahoo.com Page 2 of 4 Experience at Eli Lilly and Company (2000 - 2011) DSS Consulting Inc. June 2010 – July 2011 Global Financial Shared Services Technical Writing/Project Management Project: Global Re-design of the Financial Services Area at Eli Lilly. Developed process documentation (Process Flow’s, SOPs, Reference Documents and Job Aids) for financial functions (towers), which include Purchase to Pay, Order to Cash, General Accounting, Employee Expense Reporting, Travel & Meetings and Customer Meeting Services through the following methods: Ensured consistency within the documentation across Business Areas Maintained version control and populated/managed documents in the SharePoint Collaboration site Created training instructions on: o How to upload, edit (checkout) documents, use workflows, and create views in SharePoint o How to create and edit job aids using Uperform Trained customers on the GBS Documentation Process Provided metrics of document status Created/edited Process Flow Diagrams (assisted in gathering information for Sarbanes-Oxley Audit) Volt Information Sciences March 2006 – January 2010 Product Research & Development Operations Quality Standards Group Technical Writing/Training/Quality/Project Management Mastered and managed all aspects of the quality system document process, including the creation, revision, review, approval, and maintenance of Standard Operating Procedures Ensured documents consistently adhered to business processes within the group and acted as a project manager throughout the process Ensured documents were processed in accordance with applicable standards, met business expectations, and ensured the integrity of the process Managed documents within Regulus, Documentum, and SharePoint Maintained integrity of the Quality System Index through the document process Provided customer service and education as needed for quality system documents and processes Communicated effectively with the training organization to create and revise training documents Self-managed assigned tasks according to required timelines Escalated issues to management as appropriate Updated the MS Access database throughout the process to ensure accurate status reports and metrics Acquired and applied knowledge of the business and of overarching standards that apply to PR&D Acquired and maintained knowledge of current regulatory and industry standards for procedure writing
- 3. Christina M. Fitch 2629Allen Avenue Indianapolis, IN 46203 317.402.5669 cfitch85@yahoo.com Page 3 of 4 March 2004 – September 2005 GMP Process Maintenance and Engineering (GPME) Quality Services and Training Technical Writing/Training Created, revised, formatted and edited technical documents including procedures, manuals, and process flows Worked with SMEs, instructional design representatives, and project team members to create/revise flowcharts, sop’s, work instructions, forms, and spreadsheets Created training materials associated with the documentation September 2003 – January 2004 K103 Parenteral Facility Training Department Technical Writing/Training Created and maintained technical documentation relating to facility start-up including: equipment operating procedures, standard operating procedures, work instructions, forms, tools, templates, etc. Worked with SMEs, instructional design representatives, and project team members to create documents Initiated and revised required training materials Crew Technical Services January 2003 – September 2003 B100 Indy Dry Products Data Integrity Remediation Project Validation Confirmed IQ/OQ/PQ/equipment specifications January 2002 – October 2002 Project ManagementCapabilities Group Project Management Created, edited, and optimized confidential drug development timelines using MS Project Worked with Projects Teams (Discovery), Program Teams, and Product Teams to identify milestones within the drug development lifecycle Worked with Discovery, Toxicology, Clinical/Medical (Physicians), Marketing, CM&C, and representatives to build timelines, define strategies, and discuss progress Created and implemented improvements to the Planning Process Assisted Product Teams through Phases I through IV in developing scope and strategy Provided feedback during planning sessions by evaluating project status and raising questions to anticipate possible problems Facilitated and participated in team meetings Point-of-contact for program managers, project management associates and drug development teams Prepared WBS Chart, Pert Chart, wall charts and other pre-work prior to planning sessions
- 4. Christina M. Fitch 2629Allen Avenue Indianapolis, IN 46203 317.402.5669 cfitch85@yahoo.com Page 4 of 4 March 2001 – December 2001 B130 & 142 Data and Mechanical Integrity Project Project Management/Validation Developed and maintained database for tracking information Researched engineering equipment/instrument data Updated information into MAXIMO database Edited documents for accuracy, spelling, and grammar Performed quality control checks for adherence to style, sample and to verify corrections January 2001– March 2001 Validation Library-Dan Fluor Engineering Validation P&IDs, IQ, OQ, Equipment specifications Kelly Services August 2000 –2001 Lilly Research Laboratories (LRL) Training and Development Training Utilized the Meyers Briggs assessment, Reina Team Trust Scale, Firo-B and Strong Interest Inventory in the performance technology area Interpreted and analyzed quantitative data for performance improvement projects Coordinated multiple projects Liaison between department and external vendors Education B.A., Psychology: Purdue University - Indianapolis Training ISO 9001 Internal Auditor training, MAXIMO user training, Regulus, Documentum, Docu Tools Structured Writing for Policies and Procedures Software MS-Windows®, MS-Office® Suite, MS-Access®, MS-Project®, MS-Visio®, SharePoint, RWD uPerform, Lotus Notes®, MS Outlook, FileMaker Pro, MAXIMO, Adobe®, MS Frontpage, Microsoft Expression Web 3