1. SHELLY SINGH
1 Webster Avenue Cell: (201)725-8769
Kearny, New Jersey 07032 ssingh29@gmail.com
EDUCATION: Bachelor of Arts in Information Systems May 2002
Rutgers University/New Jersey Institute of Technology, Newark, New Jersey
EXPERIENCE: Stay in Front 2015 – 2016
Senior Software Project Manager/Business Analyst
 Provide business/functional support to clients including use of the system, software design, and recommend best practice
configurations.
 Define and document business and functional requirements with a strong technical component while collaborating with
technical Solution Architecture team on implementation options.
 Plan, coordinate and schedule software deliveries for global markets with the use of MS Project.
 Configure settings & document process flows using Visio & PowerPoint.
 Extract data from databases for report generation.
 Generate & prepare weekly analytics reports for upper management using PowerPoint & Excel.
 Write & test functional specifications for all system enhancements & defects.
Express Scripts (formerly Medco Health Solutions) 2010 - 2015
Project Manager/Business Systems Analyst
 Managed multiple large scale projects using SDLC from inception to completion phase by observing either
Agile and/or Waterfall methodology.
 Acted as a liaison between the business user groups and IT Project Teams.
 Created/Maintained/Communicated project status reports with project team on daily/weekly bases so action
items were completed on time and the team is aware of the project status.
 Created, maintained and led Master Project Schedule for multiple projects simultaneously and ensured that the
deliverables were completed on time in order to meet the project deadlines.
 Led the requirements gathering process with the Product Owners, Business Analysts, Developers and Testers.
 Created business requirement documents (BRD) and functional requirement documents (FRD) for various projects.
 Subject Matter Expert (SME) for billing files, personalized medicine, and sub-client billing to provide expertise for
multiple projects.
 Created and presented formal weekly readouts to the CMI governing body which is comprised of executive senior
management and project sponsors.
 Ensured deliverables adhere to specified requirements by engaging and managing cross functional development teams
during system design, development and implementation.
Moody’s Investors Services 2006 –2010
Financial Systems Analyst
 Liaise between Development & Billing Teams to effectively and efficiently define change requests for the Billing System.
 Provided/Developed functional and testing requirements documentation/description and status for all tasks.
 Analyzed and resolved/escalated issues appropriately with AVP and users.
 Facilitated effective and timely communication between the Billing Teams and development teams.
 Gathered/Analyzed requirements and developed reports using SQL for users.
 Lead weekly meetings to review and prioritize tasks by providing additional details to Managers and development teams.
 Ensured the Billing Teams were complying with the defined Sarbanes-Oxley process and policies as it pertains to system
changes.
Nice Systems 2004 – 2006
Order Management Specialist
 Managed end-to-end process for EIS Division, which includes ensuring receipts of purchase orders, confirming shipping
dates, billing and/or crediting clients, and verifying delivery.
 Liaised between Clients and internal groups such as sales, sales engineering, project managers, installation and finance to
ensure client satisfaction.
 Analyzed regular status reports for clients and team members with the use of Business objects.
 Initiated a plan to migrate the current manual processing system to an electronic based method. Working one on one with
manager on strategy/implementation of an automated process.
Mellon HR Solutions 2002 – 2003
Data Analyst
 Managed clients’ Defined Benefits, Defined Contribution, and Health & Welfare databases using UNIX, SQL, and
Mainframe technologies.
 Debug, tested, and implemented existing processes/programs that update clients’ databases to ensure data validity.
 Managed/Investigated requests to update client databases based on business specifications and implement solution.