Keith Sauers has over 20 years of experience in technical writing, business analysis, quality assurance, and project management. He has managed teams, implemented processes, assessed organizations, and trained others. Some of his roles included managing a technical services team, designing and enforcing defect processes, capturing and documenting processes, and assessing quality assurance programs using various methodologies.

1. Keith Sauers
317-796-9586
chainmail36@yahoo.com
Key Achievements
 Managed iLAB US Technical Services team, implementing processes, policies, projects and tools for the
team
 Designed, implemented, and enforced defect management process, and rolled it out to the Indiana
Public Retirement System (INPRS) organization
 Process Analysis: Captured and documented various processes and procedures, and distributed to
team members inside and outside the Quality Assurance team at INPRS, DWD, and NAPA Balkamp
 Assessed the DWD organization using Sogeti’s TPI NEXT® method, and Purdue IT using the iASSESS
method, and delivered gap analysis and a way forward roadmap
 Worked closely with the INPRS CIO to develop internal departmental process and procedure
documents for numerous departments
 Business Analysis:
On-site analysis at the Fifth Gear Warehouse to analyze systemic and operational processes, and
recommend changes to them to maximize efficiency and return on investment
On-site at Indiana Department of Transportation, and also training Project Managers on Business
Analysis techniques (they did not have BAs)
 Worked closely with CIO and VP of Operations (both at INPRS and Fifth Gear) to identify areas for
improvement and enhancement
Work Experience
Jan 2011 – Aug 2015:
Manager: Technical Services, iLAB LLC (also consulting on site at INPRS, DWD, Purdue
University, NAPA Balkamp, Indiana Health Information Exchange, Indiana Department of
Transportation, Axia Technology Partners)
Responsibilities:
 Indiana Department of Transportation (INDOT): Designed and presented training and
supporting documents for: Business Analysis techniques, requirements extract, test
requirement generation, test design techniques, Bugzilla use and administration; supported
use of these tools and techniques on-site; other Business Analysis work (use cases, user stories,
storyboarding
 Indiana Health Information Exchange (IHIE): Test planning, load test execution, test
documentation
 Indiana Public Employee Retirement System and Department of Workforce Development:
Managed QA teams, monitored and reported progress of work items into and out of QA, led
and attended defect reviews and team meetings, administered Bugzilla system, designed,
implemented, distributed, and enforced Bugzilla Process document
 NAPA Balkamp: Developed new workflow process for work tasks in the IT organization,
developed and wrote test scripts
 Purdue: Assessed the state of Quality Assurance in the IT department, recommended
improvements (used iASSESS methodology)

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 All: Observed processes and recommended/promoted/proposed improvements
 iLAB: Drafted and edited proposals, statements of work, scopes of work, design templates with
iLAB branding, participated in iLAB company meetings and manager off-site meetings, updated
and maintained iLAB employee resume formats, train employees on iTEST and iTEST templates,
investigate internal training documents, update iTEST and iTEST templates for United States
and South Africa formats
Accomplishments:
 Designed, implemented, and enforced defect management process, and rolled it out to the
INPRS organization
 Administered and configured Bugzilla defect management tool at INPRS
 Captured and documented various processes and procedures, and distributed to teams
members inside and outside the Quality Assurance team at INPRS, DWD, NAPA Balkamp, and
INDOT
 Assessed the DWD organization using Sogeti’s TPI NEXT® method, and Purdue IT using the
iASSESS method, and delivered gap analysis and a way forward roadmap
 Assessed the current IT processes at NAPA Balkamp, and proposed/produced the new IT
processes
 Designed and wrote manual test scripts at NAPA Balkamp
 Designed and wrote test plan and load test scripts at IHIE, and directed load testing efforts, and
documented test results
Oct 2007 – Dec 2010:
Manager: Business Analysis (System and Operations Analysis) Department, Fifth Gear LLC
(Previous roles: Manager: User Interface Design Team, Documentation Specialist)
Responsibilities:
 Business Analysis: Work closely with Development and Warehouse Operations to develop
product specifications
 Evaluate and prioritize requests for product changes and enhancements
 Maintain close relationships to customers for awareness of customer’s needs and perspectives
 Business Analysis: Manage Business Analysis team members including recruiting, performance
appraisals, and performance management
 Direct creation of release materials, internal training and assist in new product release
 Lead User Interface Design team to analyze design weaknesses in the product, and to
document solutions to the issues
 Document internal processes and procedures, as well as design product documentation and
help systems
 Support CIO in PCI-DSS compliance tasks, led team to accomplish PCI certification at two
locations
Accomplishments:
 Energized the Business Analysis team by providing them with the vision and context of the BA
team at Fifth Gear; designed BA document templates
 Worked closely with the CIO to develop internal departmental process and procedure
documents for numerous departments
 Business Analysis: Performed on-site analysis at the Warehouse to analyze systemic and
operational processes, and recommend changes to them to maximize efficiency and return on
investment
 Worked closely with CIO and VP of Operations to identify areas for improvement and
enhancement

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 Designed, implemented, and enforced interdepartmental Enhancement Lifecycle Management
process
 Led numerous product and operational enhancement initiatives from initial concept to
implementation
 Successfully mentored new employee in departmental tasks and needs
 Demonstrated the ability to work both independently and as a team member and team leader
Sep 2006 – Jun 2007:
Technical Writer, Volt/VMC at Eli Lilly
Responsibilities:
 Gather technical product information from subject matter experts and revise internal use
documents (SOPs, standards, procedures, tools and reference documents) accordingly
 Use the Standards Coordination team’s process and forms to get documents reviewed and
approved.
 Lead review meetings to get feedback form subject matter experts on documents I revised
 Implement revisions on the documents and send them for approval
Accomplishments:
 Performed many special projects in support of the Product Research and Development,
Standards Coordination team
Feb 2006 – Aug 2006:
Technical Writer, T2 Systems, Inc.
Responsibilities:
 Gather technical product information from subject matter experts (Marketing, Sales, Tech
Support, Development, Training, etc.) and incorporate it into installation, configuration, and
end-user documentation
 Investigate documentation opportunities and needs within the company and acted on those
leads to develop document plans and documents to support undocumented processes and
products
 Write and maintain Online Help for Web-based software, upload and publish help on the Help
Server
 Write documents for new handheld software and hardware
Accomplishments:
 Took informal installation notes and turned it into a comprehensive product installation
document that end-users used to install the product themselves
 Received letter of appreciation from customer who used the installation guide to install the
product themselves
 Received letter of appreciation from customer who successfully used the online help to
accomplish tasks in the product
 Wrote and implemented a document review process and document life cycle process
Dec 2004 – Dec 2005:
Senior Technical Writer, Interactive Intelligence, Inc.
Responsibilities:
 Write various technical manuals and online help systems for telephony programs
 Work with developers to ensure that documentation covers the necessary technical details

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Accomplishments:
 Completed the full doc set for a product already in the market (without documentation) three
months after start date
 Assisted web developer with design and organization of administrative and user web interface
components
 Completed internal training and certification courses for company products
 Trained support engineer on the use of the documentation templates for publication of
technical white papers
Mar 2003 – Dec 2004:
Site Project Coordinator (onsite at Roche), Safis Solutions, LLC
(Other role: Senior Technical Writer)
Responsibilities:
 Write various technical, design, and validation documents for the local medical industry clients:
Lilly, Roche, Midwest Proton Radiotherapy Institute (MPRI)
 Design presentations and other supporting materials for client products/services
 Generate work leads by pitching the business and skill set to directors, managers, and
engineers at Roche and setting up POs for work
 Interview and recruit candidates for Safis jobs, and mentor and train new Safis hires
 Cover for any Safis employee who is on vacation or unable to attend their meetings, write up
their meeting minutes, perform any other tasks that they would perform that day
 Act in an IT support role as needed
 Act in a lead writer and management role when dealing with client work involving a team of
Safis employees, reporting directly to the company owner
Accomplishments:
 Promoted to Project Coordinator
 Managed all aspects of the MPRI/IU Cyclotron Validation project, and worked as the lead writer
and validation project coordinator
 Worked closely with Roche lead programmers to write design documents and requirements
documents
 Met with the owner of Safis and Roche department heads to evaluate the Safis - Roche
partnership thus far, and to discuss future opportunities
Aug 2002 – Dec 2002:
Technical Writer / Document Designer (Contract), Premier Technologies, Inc.
Responsibilities and Accomplishments:
 Designed and wrote installation and user manuals and templates for telephony hardware and
software products
 Wrote a marketing overview of the system as a dynamically linked PDF (linked to the other
technical PDF documents to support the marketing overview)
Oct 1994 – Aug 2002:
Senior Technical Communicator, Peregrine Systems (formerly Tivoli Systems, formerly
Software Artistry, Inc.)
Responsibilities:
 Planned, wrote, and edited user and system administrator manuals and online help for
client/server, multi-tier network applications, and internal customers, from start to finish, as
well as internal corporate documentation

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 Oversaw and coordinated the final production of manuals, HTML help, and online
documentation
 Used the Product Development Life Cycle (PDLC) to produce documentation from conception
to production
 Performed user and task analysis for documentation
 Managed and completed multiple projects at once
 Cross edited other writers’ books
 Designed and implemented documentation project plans (subset of overall project plan)
Accomplishments:
 Assumed the role of Mentor for 10 newly hired writers and interns
 Built rapport with all segments of the corporation to increase input on documentation reviews
Aug 1992 – Oct 1994:
Technical Writer, Computer Business Services, Inc.
Responsibilities and Accomplishments:
 Designed and wrote documentation and training materials for DOS and Windows based
applications, including telephony programs and hardware documentation, and a quick start
guide for learning the Windows interface
 Tested applications and documentation and used the data to influence the document design
 Trained and mentored two other writers
Tool Proficiencies (software/hardware/systems)
 SOASTA Cloud Test
 HP Quality Center
 Document and layout: FrameMaker, Frame+SGML, Adobe Page Maker, MS Word, Adobe
Acrobat, PowerPoint
 Windows help authoring tools: WinHelp Office, RoboHelp, Doc2Help
 HTML authoring tools (web page and help development): FrontPage, RoboHTML, and HomeSite
 Graphic design: Visio, Corel Draw, Paint Shop Pro, Adobe Photoshop, Hotshot and Collage
image capture tools, Micro Angelo icon design tool
 CMVC and PVCS version control systems
 Some Oracle and Access database experience
 Digital audio recorders/editors: Cool Edit, Sound Forge, Premier Technologies (proprietary)
 All MSOffice applications
 Various email and internet programs and utilities
 Bugzilla defect tracking tool (user and administrator)
 SaaS (Software as a Service)
 Microsoft Sharepoint
 Service Now
Education
 College: BA Technical/Professional Writing, Purdue University, West Lafayette, 1992
 Additional Training/Education:
 Certified Information Mapper, ISO 9000 compliant
 Indexing Skills workshop
 Fundamentals of UNIX training

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 HIPPA Compliance training