1. Robin M. Brown
Business Analyst III
Summary of Qualifications
Twenty-two (22) years’ experience with government applications development and data
transformations/conversions, including:
• Managed successful conversion projects in the <= $5 million range;
• Engaged/managed stakeholders, creating alignment between stakeholders from multiple
levels/organizations;
• Achieved positive ROI on projects, often within a 24-month window;
• Managed development/integration/deployment of custom imaging and voice applications;
• Developed Process Improvement/Change Management plans;
• Trained, mentored, coached staff, including development of formal training documents, and;
• Led multi-disciplinary teams of up to 25 staff in geographically dispersed settings.
Certifications
Project Management Institute
Current Certifications Year Attained
Project Management Professional 2005
Expertise
Expertise Years of Expertise
Relevant Technical Expertise:
MS-SQL
MSAccess
MS Excel
MS Word
MS Visio
MS PowerPoint
6
6
22
22
18
22
Relevant Project Expertise
Business Analyst, CalWIN Project, IN Track Team 2
Business Analyst, South Carolina CFS Project, Data Conversion
Team
4+
Director, Products Division, Informatix, Inc. 3
HP Confidential 1

2. Expertise Years of Expertise
Senior Project Manager – CA IV-D CCSAS Phase I Transfer
Project 3
Senior Project Manager – CA CASES Consortium Maintenance 5
Senior Project Manager – CA IV-D COSTARS Centralized Imaging 1
Senior Project Manager – CA CASES Consortium Centralized
Interactive Voice Response Project 1
Deputy Project Director – CA IV-D Safe Haven Transfer Project 2
Project Manager - Kings County, CA IV-D CASES System Transfer
Project
2
Relevant Industry Expertise
Software Conversion
Software Development
Interface/Data Exchange Process Design and Development
22
22
22
Relevant Project Experience
Hewlett-Packard Caddo Mills, TX, USA Sep 2013 – Present
Project Type Application Design, Development, Maintenance and Support
Role Business Analyst III
Responsibilities • Interact with customers and internal stakeholders to analyze,
document, replicate, and test reported production defects;
• Interact with technical teams to review requirements, analyze
solutions, analyze and resolve customer issues, test and document
provided solutions;
• Prepare design and testing documents including Change Requests,
Functional Business Requirements, Requirements Traceability
Matrices, Test Scripts, Test Artifacts, Release Notes, Release
Highlights, and Business Process Guides;
• Perform solution walk-through reviews, validating proposed solution,
Unit Test Plans, and recommend changes to a proposed solution
and/or its proposed test plan should insufficiencies in design or
execution be noted;
• Conduct Joint Application Design (JAD) meetings as/if needed;
• Record, troubleshoot, and analyze unexpected test outcomes,
making specific recommendations for modifications where
applicable;
• Document features, issues, problems and defects using provided
software tools, and;
• Support internal project teams and managers as needed to ensure
accurate outcomes, appropriate artifacts and complete audit
trail/traceability.
2

3. Hewlett-Packard Caddo Mills, TX, USA Sep 2013 – Present
Hewlett-Packard Columbia, SC, USA Jun 2009 – Aug 2013
Project Type Application Design, Development and Conversion
Role Business Analyst III
Responsibilities • Provided analysis/support for development of interfaces;
• Developed, designed, tested and documented data mapping
transformation rules;
• As Acting Team Lead facilitated timely production of reports for
management, task assignments and tracking to the project schedule;
• Interacted with customer to analyze, define, test, implement
business systems, including Joint Application Development (JAD)
sessions, role definition, business process analysis, data profiling,
data modeling (informal);
• Documented processes/methodologies including preparation of
process flow diagrams and requirements definitions;
• Interacted with technical team to review requirements, analyze
alternate solutions; analyze/resolve customer issues;
• Tested, recorded, troubleshot, analyzed unexpected outcomes,
making specific recommendations for solutions;
• Prepared/maintained comprehensive Business Analyst training guide
including step-by-step instructions for carrying-out tasks including
data mapping and indexing; data profiling; object linking between
source and target applications, and;
• Mentored, coached, and trained Conversion team members.
Visalia, CA, USA Nov 2008 – May 2009
Project Type Job Search subsequent to Reduction in Force by previous employer
Informatix, Inc. Sacramento, CA, USA Aug 2005 – Oct 2008
Project Type Business Development
Role Director, Products Division
Responsibilities • Managed Business Analysts assigned to Software Development and
Business Development teams;
• Led a team of business developers, sales representatives and
subject matter experts in preparation/submission of proposals for
new business;
• Developed/executed marketing strategies, materials and campaigns;
• Provided Branding support to the Executive Management team;
• Managed Trade show participation as well as event planning and
execution;
3

4. Informatix, Inc. Sacramento, CA, USA Aug 2005 – Oct 2008
• Managed Division staff and budget on a Profit and Loss basis;
• Interviewed and hired staff as needed;
• Developed strategic partnerships with other firms to grow/staff
projects, targeting under-represented classes for employment, and;
• Managed contracts, staff and deliverables to time, quality and value
standards established for each project.
Informatix, Inc. Sacramento, CA, USA Sep 2002 – Jul 2005
Project Type Conversion of twenty-three (23) counties to a single target application
Role Sr. Project Manager
Responsibilities • Managed a virtual team of business and technical staff;
• Performed stakeholder management across multiple
levels/organizations;
• Led JAD sessions;
• Reviewed, documented, analyzed and implemented business
process changes;
• Managed to schedule, budget, and milestones. Specific
responsibilities included:
o Managed Risk, Quality, Work and Communication Plans;
o Performed as Team Lead for IVD fiscal reports;
o Identified data mapping issues, developed solutions;
o Prepared/executed interface development/testing;
o Develop /gain approval of multiple model documents
including Use Cases, Test Scripts and Test scenarios;
• Supported field operations before, during and after Go-Live
Informatix, Inc. Sacramento, CA, USA Apr 2002 – Mar 2003
Project Type Centralized Child Support Imaging Application Development
Role Sr. Project Manager
Responsibilities • Managed a project team of business and technical analysts,
programmers, database administrators and county testers to create
a centralized imaging repository. Primary requirements included:
o No new software installed/supported on the user desktop;
o Security conformed to IRC 6103(b) standards;
o Simple, intuitive design to accelerate adoption by local staff;
o Shipping interface to national carriers in a single window,
and;
o Image packets not negatively impact state/local network
4

5. Informatix, Inc. Sacramento, CA, USA Apr 2002 – Mar 2003
bandwidth.
• Developed performance standards measurement for Quality
testing/benchmarking;
• Worked with DBA and Architect to design the database;
• Developed Use Cases and Functional Specifications documents;
• Designed test plan/schedule, bug reporting process and facilitated
Bug Council meetings;
• Initiated, planned, managed a related project to upgrade an old,
obsolete data center to current standards for raised-floor, fire
suppression, telecommunications, backup storage, racks, cabinets,
electrical and HVAC components, and;
• Designed, furnished, staffed and implemented a centralized
Document Imaging Center to receive, review, scan, quality check,
store customers’ documents.
Informatix, Inc. San Francisco, CA, USA Jul 2001 – Mar 2002
Project Type Conversion of two (2) counties to a single target application
Role Sr. Project Manager
Responsibilities • Managed a virtual team of business and technical staff;
• Performed stakeholder management across multiple
levels/organizations;
• Led JAD sessions;
• Reviewed, documented, analyzed and implemented business
process changes;
• Managed to schedule, budget, and milestones. Specific
responsibilities included:
• Managed Risk, Quality, Work and Communication Plans to defined
standards;
• Performed as Team Lead for IVD fiscal reports;
• Identified data mapping issues, developed solutions, and;
• Supported field operations at the local level before, during and
after Go-Live
Informatix, Inc. San Francisco, CA, USA Dec 2000 – Jun 2001
Project Type Centralized Integrated Voice Response (IVR) Project
Role Project Manager
Responsibilities • Directed a multi-disciplinary project team;
• Developed and issued RFP and scoring matrix for proposals;
• Managed consultant and county-user staff;
5

6. Informatix, Inc. San Francisco, CA, USA Dec 2000 – Jun 2001
• Negotiated/controlled contract to completion.
• Managed the ordering/installation of twelve (12) T1 lines;
• Specific duties included:
o Led business/technical teams in requirements
development;
o Led System Test team, and;
o Led vendor management process with six (6) vendors.
Informatix, Inc. San Francisco, CA, USA Jan 2000 – Dec 2000
Project Type Enhancements to Production Collection/Distribution modules
Role Project Manager
Responsibilities • Managed business/technical staff to review, analyze, plan, execute
and test major application changes resulting from a change in federal
statute/regulation;
• Performed Gap Analysis and relationship management to assist with
adoption of substantial process change;
• Managed to schedule, budget, and milestones. Specific
responsibilities included:
o Managed Risk, Quality, Work and Communication Plans to
defined standards;
o Performed as Team Lead for IVD fiscal reports,
emphasizing data integrity of final products;
o Identified data issues/development of resolution plans;
o Supported field operations at the local level before, during
and after Go-Live
o Managed User Acceptance testing.
Informatix, Inc. San Francisco, CA, USA Mar 1998 – Jan 2000
Project Type Conversion of thirteen (15) counties to a single target application
Role Project Manager
Responsibilities Legacy to Target Conversion (15) counties::
• Managed a virtual team of business and technical staff;
• Performed stakeholder management across multiple
levels/organizations;
• Led JAD sessions;
• Reviewed, documented, analyzed and implemented process
changes;
• Managed to schedule, budget, and milestones. Specific
responsibilities included:
6

7. Informatix, Inc. San Francisco, CA, USA Mar 1998 – Jan 2000
o Managed Risk, Quality, Work and Communication Plans;
o Performed as Team Lead for IVD fiscal reports;
o Identified data mapping issues and developed solution
plans;
o Supported field operations at the local level before, during
and after Go-Live
Kings County District
Attorney
Hanford, CA, USA Oct 1987 – Mar 1998
Project Type Family Support Division staff member
Role Entry level Case Manager to Management Analyst III
Responsibilities Case Manager:
• Manage a case load of approximately 1,000 – 1,250 cases.
• Specific responsibilities included:
o Managed cases to quality/regulatory requirements;
o Prepared all necessary legal documents;
o Identified and managed external locate requirements;
o Supported office operations and staff at the local level.
• Compliance and Standards Officer
o Read, understand and respond to federal and state
implementing regulations and policies;
o Prepared annual statistical sampling methodology/draw
caseload sample for testing;
o Performed governmental program performance audits
including audit reports for Federal, State, Local control
agencies;
o Prepared Corrective Action Plan(s) (CAPs);
o Performed statistically-valid sampling to test for compliance
with/attainment of CAP goals;
o Prepared policies/procedures documents to manage
business transformation activities;
o Trained staff/Leadership on new policies, procedures and
standards, and
o Other duties as assigned.
• Fiscal Analyst:
o Managed the work of a staff of six (6) account clerks;
o Prepared standard state and federal cyclical reports;
o Prepared quarterly claim for reimbursement of operating
costs;
7

8. Kings County District
Attorney
Hanford, CA, USA Oct 1987 – Mar 1998
o Reconciled and balanced Division budget line item
accounts, and;
o Assisted with preparation of Division budget.
• Management Analyst:
o Prepared/Managed budgets of all Divisions (7);
o Wrote, monitored and managed five (5) grants;
o Prepared agenda items for Board of Supervisors;
o Prepared witness/evidentiary summaries;
o Prepared and tracked annual inventory;
o Prepared staff allocation documents, recruitment
announcements, new position documents/samples of work,
and;
o Prepared annual state and federal statistical reports .
Education
• Coursework, University of California, Davis Business Administration
References
Name Position Contact Information
Terry Studer Development Manager
CGI
terrstuder@yahoo.com
(785) 554-8653
Bruno Delage Senior Manager
Deloitte
(803) 351-0141
Daniel King Director, Minnesota Child
Support Payment
Processing Center
danielking_mn@yahoo.com
(612) 384-1391
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