1. REFERENCE
Referee Details
Candidate’s Name: Ntombizhle Tshabalala
Date: 24 October 2014
Referee: Antoinette Smith
Designation: PMO Manager
Contact Telephone: 0832005386
Candidates’ Details
Candidates’ Position: Portfolio Management Support Coordinator
Did he/she report directly to you? Yes
Length of Service with the candidate: 4 yrs
Reason for Leaving: Candidate still currently employed
Quality of Work Produced: Excellent
What were the main responsibilities of the candidate’s position?
Programme Management Delivery Support
Collate report and monitor implementation of project management standard processes, procedures and
guidelines across the portfolio of projects managed by BOCE. Escalate non-compliance situations.
Collate report and monitor implementation of key performance metrics methodologies across the portfolio
of projects managed by BOCE. Escalate non-compliance situations
Conduct research on programme management support international best practices
Collate information from the functions to prepare and consolidate information to Project Specific Forums
and Committees
Compile and deliver project and project forum related reports and provide support to PMO manager in what
concerns all preparation of reports with portfolio, programme and project information, status, timesheets
and financial data, etc.
Identify, communicate insights gained from reports and develop interventions to act on these insights
Identify and communicate training needs to the PMO Manager relating to project management
methodologies to increase project delivery quality
Assist in compiling and reviewing training materials to ensure programme management toolsets, software
and methodologies are assimilated by the organisation
Train, coach or conduct on-the-job skill transfer of programme management toolsets, software and
methodologies
Plan the implementation of the chosen training action in terms of activities, resources, timelines, follow-up
dates, etc
Collate, report and audit the data and use of the programme management toolsets, , software and
methodologies
2. Document and information management
Implement improvements, control and maintain the project document management system
Collate, maintain, store and back up all project information and documentation to ensure and secure know-
how at MTN
Ensure that relevant documentation is retrievable (according to procedure) to ensure learning share
Manage, maintain, check and report on repositories to ensure sharing of project lessons learned, benefits
tracking, management of knowledge and retention of intellectual capital (intranet portal and others as
defined and introduced)
Coordinate the publication of relevant documents as required
Ensure confidentiality and the safe-keeping of project documentation
Ensure document management policies, processes and procedures are effective and adhered to, including
version control
Maintain soft copies of signed documentation in data repositories Manage and collate reporting on monthly
health checks and quarterly audits to ensure completeness and availability of mandatory project documents
and alignment to ISO.
Collate Monthly Document Management reporting to view the status of information on the Document
Management System.
Programme Management Toolset Operational Support
Receive and process BOCE PMO requests on the toolset
Own and support the frontend of the company implemented Programme Management Toolsets
Develop, implement and manage processes for Change Management with the other MTN PMO’s, Project
Accounting and IS Technical Support around the Operational and Support Function of the Toolsets
Analyse and request technical changes to the Technical System Support, test and roll out implemented changes
Analyse impact, make recommendation, test and implement changes to the Programme Management Toolsets
Troubleshoot, investigate and correct errors
Support the various PMO’s, transfer and share knowledge
Channel technical issues to IS, follow up and feedback progress
Give input into and review training materials to ensure programme management toolsets are assimilated by the
organisation
Assist as SME in training, coach or conduct on-the-job skill transfer of programme management toolsets
Produce Programme reporting and ad hoc reporting to view the status of information for stakeholders and
management
Identify and communicate insights gained from reports
Process and Procedure Effectiveness
Assist in updating procedures for the PMO Team; introducing project standards and methodologies
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
Maintain and update the PMO Governance ManualMaintain and update the frontend PMO Technical Manual
Maintain and continually make recommendations to enhance procedures for maintaining project documentation,
as demands arise
Implement project knowledge management processes and systems to centrally maintain the company’s project
knowledge and lessons learnt Maintain company’s document management policies, procedures and processes
and project governance and lifecycle processes
Improve and mature the company's document management processes, procedures, and specifications to ensure
accurate records of all Project official documentation generated
How was the candidate able to perform in terms of these requirements? (Comment on his technical
strengths)
Knowledge of Project management methodologies, effective Stakeholder management and knowledge of Portfolio
Management and Project management toolsets were key in Zinhle’s supporting of projects, programmes and
portfolios.
3. How was the candidate able to perform in terms of these requirements? (Comment on his technical
development areas / Weakness)
Zinhle performance was above standard and she is very proactive. A focus area for her would be leadership in
order to progress to the next level.
What personal qualities does the candidate possess that has contributed to his/her success in the
position? (Comment on the candidates’ personal strengths and weaknesses)
Proactiveness, persistence, professionalism, good customer service, good relationships, eagerness to learn new
things.
Rating of attributes:
Team Work Excellent
Leadership Good
Conflict Management Good
Working under pressure Excellent
Knowledge Development & Sharing Excellent
What is the best way to work with the candidate to maximise his/her skills?
Works independently, likes to solve problems.
Do you have any additional comments you want to give about the candidate?
The best resource to have on your team.
Would you rehire the candidate?
I would re-employ her anytime.