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Vicky L. Misener
140 Crampton Drive, Carleton Place, ON K7C 4P4
(613) 492-1700 vmisener@rogers.com
PROFILE
 A dedicated and reliable administrative professional with 25+ years of experience.
 Friendly and helpful with strong communication and organizational skills.
 Highly refined attention to detail and ability to work effectively under the pressure of deadlines.
HIGHLIGHTS
 Microsoft Office proficiency
 Documentation and proposal production
 Travel arrangements and claims
 Meeting support
 Calendar management
 Reliability security status
 File management
 Database maintenance
 Document management
 Research
SKILLS
Administration
 Provided administrative support to individuals and teams in a variety of busy, fast-paced offices
 Managed registration and administration for up to 450 students and provided curriculum development support
 Conducted research for and prepared academic peer review journal papers
 Maintained database: entered information, ran reports, and retrieved information
 Managed calendars and travel arrangements for multiple senior level staff
 Ordered office supplies and handled purchase requisitions and travel expense claims
 Assisted with internal event planning and coordinating
 Prepared meeting agendas, took, typed, and distributed minutes
 Tracked hours, vacation, purchases, and projects of existing staff
 Tracked candidate information and outcomes during onboarding of new staff
 Prepared and sent out internal memorandums as required
 Acted as office Health and Safety Representative; performed related duties
 Troubleshot and resolved any computer hardware/software and office equipment issues
 Provided training and support to temporary staff bought in to help with large proposals or special projects
 Liaised with all company departments and suppliers to ensure that all business operations ran smoothly
Proposal Writing
 Coordinated proposal projects and overall proposal presentation
 Edited input from various authors, composed text, and provided backup for the preparation of graphics
 Assembled and proofread presentations, proposals, and related documents
 Managed time, prioritized work, and coordinated with others to meet deadlines
 Wrote and maintained a proposal procedures manual
Document Management
 Worked as Document Control Coordinator, managing all centralized documentation for large-scale company
 Mastered and utilized information management tools and techniques
 Proofread and edited documents for content, formatting, and layout
 Experienced working with a variety of documents: spreadsheets, artwork, presentations
 Converted documents to PDF format and managed e-files
 Provided research initiatives for international conference work
 Liaised with others to ensure the latest documentation was always available and supported
 Maintained and updated all ISO 9001 manuals and supporting documentation
 Participated in preparations for any ISO related audits

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EMPLOYMENT
Research/Administrative Assistant 2004 to present
Dr. Shauneen Furlong (Professor) (as required basis)
Administrative Assistant 2011 – 2015
Deloitte Inc., Business Services
Administrative Assistant 2010 – 2011
Deloitte Inc., Consulting
Executive Assistant 2002 – 2010
Innovapost Inc.
Documentation Control Coordinator 2001 – 2002
SiberCore Technologies Inc.
Receptionist/Administrative Assistant 2000 – 2001
SiberCore Technologies Inc.
AWARDS
 1998 Employee & Customer Value Award of Merit (Nortel)
In recognition of teamwork for arranging the June, 1998 HRLDP Professional Forum
 1993 Award of Excellence (Telesat Canada)
In recognition of outstanding performance on a $2.5 M Proposal
 1993 President's Club Award for top performance (Telesat Canada)
 1988 Award of Excellence (Telesat Canada)
In recognition of outstanding performance on a $180 M Proposal
 1985 Award of Excellence (Telesat Canada)
In recognition of teamwork on a $260 M Proposal
EDUCATION
Grade 11 Diploma McDonald Cartier Memorial High School, St. Hubert, Quebec
PROFESSIONAL DEVELOPMENT
September 2013 Joint Health and Safety Committee Part II Certification – Office Environment
January 2012 Joint Health and Safety Committee Member Basic Certification
March 2010 High-Impact Presentation Preparation (On The Right Track – Training & Consulting)
November 2009 Minute Taking Made Easy (On The Right Track – Training & Consulting)
March 1987 Technical Marketing and Proposal Preparation (H. Silver and Associates, Inc.)