1. 3535 Indian Forest Drive
Spring, TX 77373
Phone 832/428-6137
E-mail jimcain62@att.net
James C. Cain
Summary Client focused, goal driven, self-motivated team player looking for a challenging opportunity within a
growth oriented company allowing for career advancement opportunities through dedicated abilities and work
effort. Experienced working with all levels of management, including executive leadership, managing goals of multiple
projects and deliverables.
Professional
Experience November, 2013 to May, 2015 NACE International
Sr. BusinessAnalyst
Work with project teams and business units to provide guidance, support and oversight for enterprise
projects.
 Developed and implemented a new Project Management Office.
 Worked closely with business units and project teams to elicit, document and validate
requirements on projects and initiatives. Responsible for on time delivery of project related
deliverables and artifacts.
 Created and implemented custom paperless work management processes for Graphics
and Web Services requests and HR recruiting and on-boarding.
 Created SharePoint Site used for managing enterprise process documentation to obtain
and maintain ISO Certification.
 Implemented enterprise wide SharePoint intranet site.
 In role as application specialist for Microsoft Dynamics CRM, Workfront (formerly AtTask)
and SharePoint, performed system administration, troubleshooting of reported issues and
provided appropriate resolutions. Served as single point of contact between vendors and
business units.
 Developed new steam-lined IT Work Intake process.
January, 2011 to November, 2013 Universal Weather & Aviation
Sr. CPOAnalyst
Work with project teams and business units to gather, analyze and document requirements for CPO
managed projects.
 In role as liaison between various business units and IT, coordinate, monitor, track and
report on work intake (includes enhancement requests and system bugs/defects)
throughout the SDLC lifecycle.
 Assist in the development and ongoing management of Universal’s Governance
Methodology, associated documentation and interactive SharePoint Site.
 Work closely with business units and project teams to elicit, document and validate
requirements on projects and initiatives through adherence to the Universal Requirements
Framework.
 Ensure compliance with Universal Governance Methodology through consistent and proper
use of the governance tools and templates.
 Responsible for on time delivery of project related deliverables and artifacts.
October, 2007 to Present Universal Weather & Aviation
Process QualityManager
Assist executive and departmental management in identifying process improvement opportunities
aligned with strategic corporate objective.

2.  Work closely with cross functional teams to document current and future processes needed
for specific project related and process improvement activities using business process
modeling tools; includes studies related to process cycle timeline.
 Participate in Universal’s corrective action response system; troubleshooting problems and
implementing corrective actions through root cause analysis.
 Identify and recommend metrics and assist in the development of associated tools and
reporting mechanisms required to accurately track efficiency gains made by process
improvement activities.
 Create and maintain process map repository aligned with process management approach.
 Perform gap analysis to determine missing or unnecessary requirements associated with
projects based on future state process maps.
July, 2004 to August, 2007 Aegis Mortgage Corporation
Sr. BusinessAnalyst
Gathers and communicates client requirements for software development and system enhancements
through effective use of the Rational Unified Process documentation. Acts as mentor to junior BA’s and
peers for industry knowledge base while supporting and developing client systems.
 Compiled and documented business process workflow and systems analysis for feasibility
of AUS (Automated Underwriting System) which allowed multiple business channels to
access a single decisioning platform from several disparate systems. Feasibility study
included systems and financial analysis of outside vendors related to enhancements for
existing systems.
 Created requirements for Operational Reports Project; including documenting all necessary
data for reports to be included in data mart, validity of said data, as well as layout and
design of reports using Business Objects (Crystal Reports).
 Responsible for managing intracompany merger allowing for a smooth transition between
$1.5 billion prime and $.25 billion sub-prime business channels.
 Instrumental in developing a help desk group responsible for user education issues through
the creation of issues and resolution documents allowing for client to assume control over
99 percent of help desk calls to IT.
 Created requirements, testing and screen design documentation for Broker Web Portal
project, which generated over $70 million in monthly revenue.
Technical
Skills SQL, Crystal Reports, Rational Unified Process (RUP), Blueprint Requirements Software, Loan Origination
Systems (LOS), Project Server (PMO), Six Sigma – Green Belt, BPM, Innotas (PMO), MS Dynamics CRM,
Workfront (formerly AtTask), SharePoint
Education 1991-1993 University of Kentucky
Master ofArts –Theatre
Emphasis – Arts Administration Advertising and Marketing of University of Kentucky School of Arts
through Media, Publications and Continuing Education
1980-1984 Michigan State University
Bachelor of Science – BusinessAdministration
Emphasis – Accounting/Marketing