1. Beaverton, OR 97003
linaamicci@gmail.com
(503) 740-0770
CAROLINA ‘LINA’ AMICCI
TECHNICAL SUMMARY
Experience with Microsoft Office (Word, Excel, Access, Powerpoint, Outlook, Project, OneNote,
Visio, Lync,), Prezi, Adobe, Epicor Clientele CRM, AntiVirus, MS Team Foundation Server (TFS),
JIRA, Live Meeting, Communicator, SharePoint, Internet, Multiple Browsers, DOS/MF, Windows
9x, XP, Vista, 7, 8, VPN, Workday, Epiq Service Production, and various Kronos applications.
PROFESSIONAL EXPERIENCE
Epiq Systems – Beaverton, OR 03/2015 – Present
Technical Project Management Specialist
• Gather requirements from a data perspective for high profile projects.
• Work with Business Systems Analysts and Data Analysts to ensure that data requirements are
fully integrated into software development requirements.
• Work closely with internal departments on requirements changes and fully vet change approval
workflow before handing off.
• Liaison responsible for ensuring adequate requirements are documented and approved.
• Resource planning and communication.
• Provide status updates on all assigned projects at any time.
• Identify and manage risk and provide solutions to overcome obstacles/dependencies.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms,
conference calls, etc.
• Take meeting minutes and action items during meetings and perform basic follow-up.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Attend and participate in upper management status meetings.
• Rely on experience and judgment to plan and accomplish goals.
• Mentor new and existing members of the Technical Project Management team.
• Implement process improvement practices across all internal departments.
• Perform a variety of tasks.
Epiq Systems – Beaverton, OR 08/2013 – 03/2015
Technical Project Manager
• Requirements gathering from a data perspective for projects.
• Work with Business Systems Analysts to ensure that data requirements are fully integrated into
software development requirements and both teams are fully aware of any changes that may
affect the other.
• Work closely with Project Management on requirements changes and fully vet change approval
workflow of said changes before given to Data Analysts and Team Leads.
• Liaison responsible for ensuring adequate requirements are documented and approved by the
client, Project Managers and ECA DS management.
• Resource planning and communication.
• Provide status updates on all assigned projects at any time.
• Identify and manage risk on assigned projects by facilitating meetings, setting up incident calls
and providing solutions to overcome obstacles / dependencies.
Kronos HSG (Talent Management Division) – Beaverton, OR 03/2012 – 4/2013
Application Implementation Consultant II
• Work closely with other Kronos resources on new client implementations, upgrades, and
change order projects.
• Act as intermediary between technology, employees, and vendors.
• Timely reconciliation of contract variations between sales and implementation.
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2. Beaverton, OR 97003
linaamicci@gmail.com
(503) 740-0770
• Provide recommendations and negotiate directly with clients and the business.
• Maintain records and documentation of contract changes and project plans.
• Subject matter product and configuration expert (SME) regarding the Workforce Acquisition
solution.
• Document design specs and manipulate and execute test scripts
• Proactively consult on best practice methodology to ensure client success.
• Expert knowledge regarding Applicant Tracking, Onboarding, and HRIS.
• Ability to present in front of large client audiences over the web as well as in person.
• Drive all client system requirements and collaborate with client and Kronos resources for project
related decisions.
Kronos HSG (Talent Management Division) – Beaverton, OR 03/2012 – 4/2013
Project Manager
• Expected to manage all project aspects and resources in order to ensure timely, efficient,
successful implementations.
• Manage multiple projects across a diverse customer base understanding customer environments
and the impact of implementing Kronos products.
• Track and monitor all deliverables, calendars and meetings as necessary.
• Anticipate and resolve customer issues through negotiation and leveraging a range of resources,
working cross-functionally as necessary.
• Liaison responsible for variations and recommendations in agreements between clients, the
business, and vendors.
• Maintain records and documentation of project plans.
• Assess the potential impact on own and others’ work, and develop and execute the best work
solution. Manage escalated situations as proactively as possible, involving management as
needed.
• Monitor and manage customer expectations and experiences throughout the implementation.
• Effectively manage project scope executing and administering change control as necessary.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely
completion of work. In addition, provide personnel with timely, constructive, and actionable
feedback that increases individual and team effectiveness.
• Interact frequently with team, management and customers to define project requirements and
identify solutions consistent with defined terms, methodology, policy, and regulations. Develop
strong customer relationships as ‘trusted advisor’ at project management, payroll manager, and
senior management levels.
• Strong attention to detail as well as ability to function strategically within account; proactively
look at ‘big picture’ for project/customer short and long term goals; identify and drive additional
revenue opportunities within account.
• Proven ability to manage multiple concurrent projects within a customer, tying them all
together with strategic vision and focus.
Kronos HSG (Talent Management Division) – Beaverton, OR 10/2010 – 03/2012
Account Manager/Technical Support Engineer IV
• Establish, maintain and build customer relationships with mid-level client contacts to ensure
customer satisfaction with Kronos Workforce Acquisition System.
• Provide technical support to corporate contacts which may include technicians, and support
counterparts who are diagnosing, troubleshooting, repairing and debugging complex software,
networking and file transfer systems.
• Respond to situations where first-line helpdesk support has failed to isolate or fix problems.
Report design, reliability and maintenance problems or bugs to production support personnel and
engineering/software engineering.
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3. Beaverton, OR 97003
linaamicci@gmail.com
(503) 740-0770
• Originate escalations of critical customer issues such that professional services and/or production
support are keenly aware of issues; provide input to a monthly barometer report that
summarizes the overall 'health' of the account and their use of Kronos’ services.
• Work collaboratively with Account Executives responsible for revenue opportunities.
• Consult with the customer on the development and implementation of either process-based or
solution-based work-arounds.
• Act as an escalation point on critical customer issues brought to other departments, and
facilitates and monitor company activities to address those issues.
• Directly responsible for initiating and monitoring the fulfillment of customer needs on requests
that do not fall within the scope of the company’s formal project management protocol.
Kronos HSG (Talent Management Division) – Beaverton, OR 06/2007 – 10/2010
Client Service Technician III
• Provide excellent customer service focused on exceeding the customers' needs.
• Effectively resolve technical issues by communicating with both technical and non-technical
users.
• Accurately and efficiently document all customer interaction in Clientele CRM Software.
• Update and create knowledge base documents.
EDUCATION
Portland State University - Portland, OR
Bachelors of Science in Management and Leadership 2012
Bachelors of Science in Human Resource Management 2012
AWARDS/CERTIFICATES
Outstanding Achievement Award (Kronos) 2010
Project 2010 – Level 1 2013
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