This document contains a summary of Christopher Linder's qualifications and experience. It lists his IT certifications including Microsoft Technology Associate: Security Fundamentals, Networking Fundamentals, Azure Fundamentals, and CompTIA A+. It describes projects he led such as deploying a RDP system to lower costs, securing server connections, and engineering a reliable backup solution. It outlines his skills in areas like OS and software support, hardware support, troubleshooting, and communication. Finally, it provides details of his work experience including roles at ZenPoint Solutions and Simmons Bookkeeping supporting users, systems, networking, and more.

1. Christopher Linder
Phone: 571-919-1117
Email: christopher.linder@zpsolutions.com
HIGHLIGHTS:
 Acquired Certificates
o Microsoft Technology Associate: Security Fundamentals (98-367)
o Microsoft Technology Associate: Networking Fundamentals (98-366)
o CompTIA A+ certified
o Microsoft Technology Associate: Azure Fundamentals (AZ-900)
o Seeking - Microsoft Technology Associate: Azure Admin (AZ-104)
 Came up with and deployed a system that utilized RDP and turn key software to help lower costs.
 Secured all server connections by reconfiguring the default port settings. Then configured a VPN
so everything would run in a personal tunnel making all traffic as secure as possible.
 Engineered a reliable and cost-effective backup solution for the main database, by creating a Raid
1 and used an AWS/Google software creating a continuous backup solution onsite and offsite.
 To add instant speed to all of our machines, instead of buying all new machines, I opted for
upgrading to SSD drives and did clean installs on everything.
SKILLS:
 OS Support: Windows Desktop (All Versions), Windows Server 20xx, Linux (RedHat, Ubuntu),
Mac OSX
 Software Support: Office, CCleaner, QuickBooks Enterprise, Macrium, Hyper V, MS all
 Hardware Support: Custom built computers for enterprise use, Dells, Imacs, Macbooks, Print
servers, Data servers, Network drives, Raid 0, 1,
 Strong analytical and written communication skills.
 Data analysis, including working with electronic data
 Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
WORK EXPERIENCE:
ZenPoint Solutions LLC
2021 - Current
 Hyper V virtualization
 System admin AD-DC / DHCP / DNS
 Network consulting and setup
 Office 365 setup and support or end users
 Help desk support including AD password change requests
 Perform routine/scheduled audits of the systems, including all backups
 Monitor datacenter health using preexisting management tools and respond to hardware issues as
they arise; help build, test, and maintain new servers as needed
 Set up accounts and workstations
 Troubleshoot issues and outages
 Upgrade systems with new releases and models
 Monitor performance and maintain systems according to requirements
 Manage network servers and technology tools
 Install and configure software and hardware

2. Simmons Bookkeeping & Tax Service - Helpdesk
July 2010 - 2015
 Helpdesk support for 10 users
 Install, service and update OS and applications
 Image, setup and deployment of new computers
 Service and resolve hardware and Network issues
 Manage network printers and devices
 Provide technical assistance when users have problems and questions.
 Train users on access to resources and office
 Built and setup print servers and gave support as needed
 Maintain computer systems and act as support if any system goes down
 Keep inventory of all equipment, software, and license users
 Serve as the first point of contact for customers seeking technical assistance over the phone or
email