1. Ganesh.M.Shinde
Mobile : +91 9850 299345
Email : ganesh.m.shinde@gmail.com
D.O.B : 9th January, 1987
Objective
To work in challenging work environment and use my potential effectively for the smoothening the
functions
And operation of an organization and thus improve the profitability of an organization.
Summary of Experience
Working as Desktop support engineer from last 4.5 years, currently working as both desktop and
server support. Prompt knowledge on windows server 2008, Win 7. Windows Server Administration
2008. Experience with Active Directory, DNS, DHCP, Group Policy Management, Microsoft Exchange,
TCP IP. Pursuing VMware, ITIL, Team member, currently handles 1500 users.
Qualifications
 B.C.A from Periyar University –Second class
 Diploma (Computer Engineering) with Second Class from MSBTE
 SSC with Distinction from MAH Board
Additional Certification
 Microsoft Certified Systems Engineer on Windows Server 2003
 Microsoft Certified Systems Administrator on Windows Server 2003
 Microsoft Certified Systems Administrator: Messaging on Windows Server 2003
 Microsoft Certified Professional

2. Professional Experience:-
Organization : - HCL Technologies Ltd.
25 Sep 2014 to 30 June 2016
Designation : - Senior Specialist
Duration : - 01 July 2016 to current
Currently working as a Senior Specialist as hired by HCL for the below same project
Organization : - Proximo Tech Soft Private Limited (HCL Project)
25 Sep 2014 to 30 June 2016
Designation : - Desktop support Engineer
Duration : - 25 Sep 2014 to 30 June 2016
Responsibilities : -
 Working on Win Server 2008,WIN 7
 Monitoring requests through ATG SNOW tool and resolving within SLA
 Monitored system and network activity to quickly detect any problems related to system security,
performance, or system failures in a timely fashion and meet SLA agreements and provide daily
technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks
 Troubleshooting various applications and escalating to concern teams if required
 Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); DHCP; WINS; and DNS Maintain data center environmental and monitoring
equipment
 Perform data backups and disaster recovery operations
 Install and updating the Antivirus, Responsible for the Repair and Maintenance of desktops,
 Maintain an inventory of parts for emergency repairs
 Review pending call in Daily morning meeting
 Providing Technical support in the meeting rooms for projectors, Video conferencing, sound
systems
Organization : - Future Focus PVT.LTD (John Deere project, Magarpatta City)
Designation : - Desktop support Engineer
Duration : - 08 Apr 2013 to Sep 2014
Responsibilities : -
 Working on Windows 7,XP operating systems
 Monitoring requests through CA service desk manager and resolving within SLA
 Working on Installation of network printers, local printers, scanners
 Troubleshooting various applications and escalating to concern teams if required

3.  Maintaining groups, user’s and systems in Active Directory
 Installation, troubleshooting various hardware related issues and escalating to HP team
 Install and updating the Antivirus, Responsible for the Repair and Maintenance of desktops,
 Maintaining asset records through asset query tool
 Review pending call in Daily morning meeting
 Providing Technical support in the meeting rooms for projectors, Video conferencing, sound
systems
Organization : - Tata Business Support Services
Designation : - Technical support Engineer
Duration : - 16 Apr 2012 to Jan 2013
Responsibilities : -
 Troubleshooting Local Area Network and Installing various Operating System.
 Trouble shouting related to Hardware Problems. Installing & Configuring of PC Hardware’s &
Software’s and various applications
 Maintenance of all clients Computers and Handling Technical complaints of clients ,Handling
Active Directory
 Installation, Configure and Backup MS Outlook.Install and updating the Antivirus (Quick Heal 10)
Responsible for the Repair and Maintenance of desktops, installing Printer and sharing in network
 Involved in LAN troubleshooting, providing technical support for various applications,
Responsible for taking Backup of server,
Organization :- Mind gate Solutions Pvt.Ltd (Citi bank Project)
Designation : - Technical support Engineer
Duration : - 27 Dec 2010 to 20 June 2011
Responsibilities:-
 Was responsible for Maintaining LAN, IP/TCP, Hardware testing and Network cabling, Printer
sharing, Antivirus updating, Troubleshooting of MS-outlook, Installing various software’s &
hardware’s, Asset Management, Helping users through Remote connections ,Application
support,
 Installation of Operating Systems “Win98, Win XP, Win NT, Win 2000, Win 2003 etc.
Installation of device drivers & hardware components
 Installing, configuring & administering Win 2000 professional, win 2000/Win 2003 Enterprise
Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups,
Managing Accounts and Domain Controller

4.  Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware
Profiles, Hard Disk Configuration for Fault Tolerance, Disk Mirroring and Backup the Data using
BACKUP Devices, Networking using TCP/IP and Related Services like DHCP, DNS, WINS, RAS
(Remote Access Services) And Printing in WIN 2003, Implementing Windows 2003 Terminal
Services by Installing Terminal Services, Terminal service Clients
Organization :- Proteck Computer Services
Designation : - Technical support Engineer
Duration : - from July 2009 to June 2010
Responsibilities :-
 Was responsible for Installing desktops, laptops as well as printers,
 Troubleshoot hardware as well as software problems, Building networks with WIN98, WIN XP,
2K professional & WIN Vista.
 Diagnosis and troubleshooting of all types of Desktop PC"s and various types of Dot matrix
printers and scanners etc., Knowledge in different packages of MS-Office.
Installing and managing printers as well as network printers. Installing antivirus software’s like
Symantec, McAfee etc. Installation of operating systems like win 98,win 2000,win vista
 Handled the tasks of maintaining LAN network of the organization, Responsible for upgrading
and configuring Microsoft Window XP systems ,
Yours Faithfully,
Ganesh Mahadev Shinde