Deploying Switchvox on a Large Scale

1. Scaling up with Switchvox:
Deploying Switchvox on a Large Scale
Presenter:
Eric Todd, CTO NETXUSA
IT EXPO – Asterisk World

2. Agenda Overview
• Who is NETXUSA
• Deploying an IP PBX and Challenges
• Deployment Planning
• Methods and Tools for planning
• Free Tools for planning and deployment
• Benefits
•Q&A

3. About NETXUSA
A true value added distributor of industry leading
manufacturer products and recognized largest distribution
partner of Digium products. NETXUSA supports more than
5000 resellers and service providers with our comprehensive
solutions powered by ChannelWare®.
Value-Added Services Overview:
• Patent-Pending Universal Provisioning system supporting all CPE
configuration requirements (routers,switches,IADs,ATAs,IP phones and
now Switchvox).
• Free expert tier 2/3 technical support for all products including open-
source Asterisk solutions and Switchvox available 24/7.
• Order management tools and B2B RESTful XML API interfaces
• RMA Services, for zero touch warranty handling
• Configuration and demo programs
• Consulting services and integration development services
• Support for all Digium Reseller Programs

4. Deployment Challenges
There are many things to consider when deploying IP PBX
solutions such as Switchvox. Many of these challenges are due to
incomplete site evaluations, executing the installation of CPE and
keeping labor cost down. Considerations may include:
• Is my customer’s site install ready?
• How do I deploy the CPE at the customer
site while staying cost effective?
• Is the products I am deploying simple to
troubleshoot and are all the components
integrated with each other?
• How do I maintain and scale to facilitate
growing demand and customer service
requests?
• How can I ensure a consistent user
experience?

5. Deployment Planning
Deployment planning can be greatly simplified by first selecting the proper
equipment that is easy to deploy for engineers and is highly integrated with its
peripherals such as Switchvox and Digium phones. A proper pre-install plan
and deployment strategy can simplify the rest.
Pre-Install Planning Guidelines:
• Determine what features your customer utilizes or would
utilize day to day.
• Use certified and tested hardware that is compatible with
your IP PBX. Standardized on firmware versions.
• Capture extension requirements (Phone types, groups,
positions, emails, etc).
• Document the network layout (WAN and LAN)
• Setup SIP trunks if used with a commonly used provider
• Utilize proper education on the product of choice (Such
as Switchvox dSSE training)
• Understand licensing requirements

6. Methods and Tools for planning
Through some common sense best practices and publicly available tools, an
IP-PBX install can be completed without overly complicating this task for the
engineer. In addition improving the overall experience for the end customer by
showcasing proper organization of their requirements.
• Create System Templates. Most customers have
common settings between them.
• Utilize extension templates and create common setups
for positions such as Sales, Support, Accounting etc.
(Excel is your friend)
• Use a Project software tools, free ones are available
such as Dotproject, to map out your progress.
• Create and maintain checklists for engineers.
• Pre-configure equipment before going on site and test
– Use Automation.
• Build out a lab with demo gear to replicate customer
requirements before deployments.

7. Free Tools for Planning and Deployment
As a distributor and expert on Switchvox, NETXUSA provides
tools to automate Switchvox Deployments and assist in planning.
These free tools include the Switchvox System Builder and
Provisioning Wizard.
Features: More Features:
• IP PBX builder to associate compatible • Easy to use GUI for building the IP PBX
hardware and licenses per configuration.
• Simple Q&A process for the appliance
• Template system for various default setups. configuration settings.
• Updates to the latest Switchvox 5.x version • All configuration done before shipment.
• Asset tagging tools for Switchvox
appliance and other CPE including Digium
Phones.
• Inbound and Outbound call support out of
the box.
• Extension templates and profiles.

8. Switchvox System Builder - Wizard

9. Benefits
Utilizing the free Switchvox System builder provider several
tangible benefits reduce labor cost and reduce install times for
each customer, while provide scalability to tackle the growing
VoIP market.
• It’s FREE
• Reduces the average time of an install by at least 8 hours.
• Free NETXUSA technical support to assist setting up system
profiles
• Digium Phones are plug n play out of the box (extensions
come up automatically out of the box)
• Free Asset tagging to identify phones to customers
• Ensures proper licensing is associated to the IP PBX
• Consistent installs
• Built in support for extension templates (excel)

10. Feedback – Q & A