1. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
Professional Profile:
An experienced IT technician of 10+ years offering a wealth of skills in installation, networking, and repairing providing a proven
background to support various systems ensuring productivity & performance.
Certification/Education: Process Focal
Omni Tech Institute Information Technology Six Sigma Certified
Net +, MCP 70-270 ITIL training
A+ CompTIA 220-701/220-702
Lincoln Tech Computer Diploma 05/03
Education Institute
Areas of Expertise:
A+ NET+ MCP SQL Firewall Active
Directory
Outlook Lotus
Notes
Remedy Clarify
Cynergy Data
Recovery
Data
Migration
Data
Backup
HP
Oneview
Proliant
Servers
Virtual
Connect
Ghost Remote
Access
Bomgar
Server
Hardware
SMTP/
POP3/IMAP4
LAN / WAN Sharepoint DHCP
Server
Cisco VPN
Client
MS Virtual
Machine
Blade
System
Windows-
Vista / 7
Network
Printers
PDA
Support
Kaseya Wireless
Networking
Router
Support
Switches
and Hubs
FTP User
Access
Support
Security
Policies
Config
Proxy
Support
Firmware
Updates
PC Break/
Fit
Professional History:
Omnitech Institute A+ 220-801/802 Instructor Hardware and Software 02/2015 to Present
 Credited with the successful training and certification of several technicians.
 Broke up the monotony of training by encouraging involved audience participation.
 Broke audience up into small groups and gave assigned tasks to keep them involved.
 Used Hardware, Comptia training material, Mobile Apps, videos and props to keep interest level
high.
 Incorporated humor and comedy into the subject matter whenever possible.
 Asked direct questions to individuals in the audience to start audience involvement.
 Acknowledged that most adults find training to be boring, but that I was determined their's would not be.
 Incorporated physical breaks, including group-led stretching, standing and walking around.

2. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
HP Enterprise ISS Engineer C-Class enclosure and Proliant Server Support 11/2012 to 01/2015
 I support c3000 and c7000 Blade enclosures
 I support Blade system servers
 I support Virtual Connect and all other I/O Modules that go into this chassis
 Such as Flex Fabric, Flex10, 4Gb/8Gb FC and all other pass through I/O Modules
 I know how to manage the firmware and drivers of this enclosure and it’s Blades also the
standalone servers such as the DL,ML, SL and so on.
 I support the new product OneView that manages Blade systems and Proliant Servers In
a datacenter environment.
 Support all four types of traffic that pass through this environment such as Ethernet, ISCI, FCoE and FC
 I support iLo from G1 to Gen9
 Supporting of these products includes all hardware replacement and log reviews
 I also support Proliant DL, ML and SL servers
 iLo and log reviews for Proliant servers also
 Experience with PXE boot
 ESXi and Windows supported config within VC environment
 Experience with storage interacting within VC environment
 PDU’s and UPS’s in a Data Center environment
 Support office settings to large Data Warehouses
Intelliteach Service Desk Analyst 10/11-7/12
 Intelliteach is a customer service position dealing with about 110 Law Firms with
around 2500 users counting many of the firms partners
 Supporting issues such as Microsoft Office 2003/ 2007/ 2010 Word, Excel,
Outlook, PowerPoint ext.........
 When It come to the Microsoft Office product I'm very proficient in it. Formatting,
 Being that these are law firms we support Document Management software from
the Filesite line (Desksite, IManage, Autonomy Interwoven) also Hummingbird to
name a few
 Overnight Analyst would receive more networking call then the day shift,
concerning a broken internet connection, I can't get on the VPN or Citrix XenDesktop isn't working for
me
 Tools I'd use in my troubleshooting process would vary in remoting in software such as (VMware, Proxy
Pro, GotoAssist, PCanywhere, Logmein,) depending on the firm that would call
 Had a few companies that would use RSA tokens to login
 The ticketing software is called IQTrack
 I have experience using a Knowledge Base, learning a few new search technique
 The ADC that we use for call flow is Incontact
 Experience with Netdoc’s, postini,

3. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
Ricoh Technology Support Specialist 09/11-09/11
 Maintain over 1500 Client computers
 Receiving inbound and making outbound calls concerning clients account
troubleshooting
 Using monitoring software called Kaseya, it’s a very robust software
(ROLAP/MOLAP)
 Client contact and other unique info is stored in share point
 Firewall commonly used is Sonicwall, component licensing oriented software
 Most clients used Exchange Server and Lotus Notes 7/8 for email service
 Bomgar’s a remote software we used to remote into the clients computer if they wasn’t supported in
Kaseya
 It’s wasn’t uncommon for us to support an unfamiliar software, this position was
full customer care
Omnitech Institute I.T. Support Tech Team Lead 06/09-04/11
 Maintain over 150 computers used by staff and students
 Troubleshooting problems and replacing parts as needed
 Resolving network issues between nodes on the network
 Support file Server running Server 2003
 Experience using Ghosting software
 Set up new classroom Hubs and Switches
 Work closely with Active Directory dealing with new hires and any number of
other issues that might come up
Cegedim Dendrite New Prep/Repair Tech 01/07-06/09
International
Duluth, GA
 Delivered high quality error free products meeting customer & organization expectations
 Followed detailed procedures to configure specific user's computers, documenting & updating status of user's
computer to various departments
 Identified, isolated, & troubleshot common symptoms associated w/laptop, desktop & PDA network, password
security admin, internet issues
 Provided backup for multiple six clients w/updates on machine statuses moving units to Diagnostics
 Supported field employee machines of: UCB, Novartis, Solvay, Sanofi, Abbott, PDI,
Heathpoint, Coria
 Reset & synchronized passwords w/software on RSA tokens for Cisco VPN & Lotus Notes for access w/accuracy
 Executed solutions to hardware & software received via Clarify ticketing system
 Rebuilt 15 -20 machines on average, training new hires on building processes
Empowered Investing, LLC Computer Operations Team Lead 01/06-02/07

4. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
Atlanta, GA
 Translated business needs & services via creating forms, databases, & recommending
products
 Monitored proactive/reactive activities against virus attacks & network outages maintaining the network
infrastructure
 Taught end-users on Microsoft Office & proprietary application software products
 Created weekly statistic & Service Level Agreement reports & monthly informational newsletter containing
end-user informational tips
 Managed & tracked reported problems to ensure proper resolution including escalated calls
 Collaborated in documentation preparation, updates, & all technical processes/procedures
Professional Courier Services Technical Customer 05/05-01/06
Atlanta, GA Support Representative
 Utilized Active Directory w/2000 &2003 server, backing up user data before migration to 2000.
 Operated as Team Lead for rollout deployment of WinXP, MS Office 2003, & MS Office
2007
 Supported level 3 Desktop, Windows XP users, full MS Office suites including Exchange &
Blackberry w/email set-up
 Wrote scripts for automatic backup processes, used SMS to distribute software packages,& made Ghost images and
Image machines
 Remotely administer Microsoft Exchange Server and Windows 2000 Printer Servers
TEK Systems IT Specialist Consultant 08/04-05/05
Atlanta, GA
Anheuser Busch, La Quinta Inn, Car Max, Enterprise, MCI
 Retrieved image from the network or CD to image hard drive or put in replacement
 Replaced Laptop/Desktop w/hard drives, CD-ROMs, Motherboards swaps, Network cards
 Administered site surveys prior to implementation of new servers w/KVM switch
 Performed configuration of OS & 3rd part software on PCs/laptops w/Data Migration
 Analyzed & evaluated system security technology, policies, & requirements
 Designed & instituted entire secure LAN from scratch for multiple clients
 Configured administer Windows 95, 98, 2000 Server, Windows NT 4.0 Server, and MS Exchange 2000
 Carried out various hardware upgrades including but not limited to: Initial level network troubleshooting including
diagnosis of Hubs and individual network ports
Pfizer Inc. Help Desk Support 1/00 – 6/04
Atlanta, GA

5. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
 Supported Trading floor and network applications.
 Responsible for all hardware and software installations.
 Provided desktop support for Novell users. Created login scripts, print queues, add and
delete users, set rights, create network shares, and more.
 Installed, configured and repaired all servers and workstations
 Provided technical advice and support related to software and hardware upgrades and
new installations.
 Built NT images for NT Workstation and Server.
 Installed and configured NT Workstation.
 Helped set standards for all images put on both Servers and Workstations.
 Performed as Network Administrator, using User Manger and Server Manger to
administer Windows NT domain. Gave rights, added and deleted users, made shares,
made groups, added and removed users from groups, added machines to domains,
created and maintained user profiles and more.
Turner Broadcasting Systems Production Support Specialist II 4/94 – 11/99
Atlanta, GA
 Provided first and third level triage support for cnn.com, the Interactive Business Division, and the Enterprise
Applications Development Team.
 Hardware and software support, installation, configuration.
 Hardware diagnostics, software and network connectivity issues.
 supporting in-house developed applications,
 Migrating user’s data from one platform to another, deploying, imaging and configuring newly deployed machines
utilizing Altiris client management solution.
 Project implementation.
 Document workflow process and software/hardware specific install instructions.
 Worked with management to determine possible causes and implement actions to correct and prevent future problems.
 Implemented the testing and deployment of Altiris Client Management System.

6. TYRRIE CAMPBELL
(770) 912-6572 (Mobile) 3856 Snapfinger Dr.
Lithonia, GA 30038
tyrrie@gmail.com
 Supported Trading floor and network applications.
 Responsible for all hardware and software installations.
 Provided desktop support for Novell users. Created login scripts, print queues, add and
delete users, set rights, create network shares, and more.
 Installed, configured and repaired all servers and workstations
 Provided technical advice and support related to software and hardware upgrades and
new installations.
 Built NT images for NT Workstation and Server.
 Installed and configured NT Workstation.
 Helped set standards for all images put on both Servers and Workstations.
 Performed as Network Administrator, using User Manger and Server Manger to
administer Windows NT domain. Gave rights, added and deleted users, made shares,
made groups, added and removed users from groups, added machines to domains,
created and maintained user profiles and more.
Turner Broadcasting Systems Production Support Specialist II 4/94 – 11/99
Atlanta, GA
 Provided first and third level triage support for cnn.com, the Interactive Business Division, and the Enterprise
Applications Development Team.
 Hardware and software support, installation, configuration.
 Hardware diagnostics, software and network connectivity issues.
 supporting in-house developed applications,
 Migrating user’s data from one platform to another, deploying, imaging and configuring newly deployed machines
utilizing Altiris client management solution.
 Project implementation.
 Document workflow process and software/hardware specific install instructions.
 Worked with management to determine possible causes and implement actions to correct and prevent future problems.
 Implemented the testing and deployment of Altiris Client Management System.