1. Shafie Mukaddam
System Admin,Mumbai
Summary: Shafie Mukaddam
VMware & Microsoft Certified Professional with 12 years of rich experience in
effective management of IT Infrastructure Project for new facilities, Data Center
Upgradation of Hardware & Software, Microsoft Technologies, VMware
Virtualisation, IT Asset Management
Proficiency in installation & troubleshooting of Blade Server, Rack Servers, etc. viz.
Dell, HP, IBM and Assembled.
Strong Customer Centric Approach with excellent analytical, coordination,
presentation and leadership skills; skilled in grasping the big picture and
conceptualising solutions.
Experience–12 Years
Mobile– +91 9967318079 / 7738215911
Email– Shafie.4.u@gmail.com
Professional Achievements:
Start - End Description
June – 2006 Team Synergy training completed
March 2008 Leadership communication Skills training completed
August 2008 Taking Initiative in a Change Environment – I was working as a part of migration team
and got this award
December 2009 Excellence achievement – Base on my performance I got Excellence achievement from
BACI
2010 Global Recognition - Received 3Global Recognition for best performance and in that
one is from Busness unit
December 2010 Situational Leadership – Training provided by BACI
Certifications:
Certification Date Name Institute
2009 ITIL V3 Foundation IT Service
Management
Self learining
May 2007 Microsoft Certified Systems
Engineer with Messaging 2003
Self learining
Oct 27, 2013 Vmware VCA-Cloud Certified Self learining
Oct 23 2013 Vmware VCA-DCV certified Self learining

2. Shafie Mukaddam
Skills & Competencies:
Management:
Team management:
 Having experience of handeling team of more than 50 engineer
 Create engineer productivity report and analyses the same
 Identify trainings FTEs and schedule as per process
 Team internal security awareness knowledge sharing and audits done
 Communicate with client for P1 and P2 calls
IT infrastructure Management:

 Communicate and join meetings with clients and business for daily activity.
 Create dashboard analyses report and present in management level meeting
 Communicate with varies venders for IT infrastructure Management
 SLA target achievement and problem solving.
 Software license audit for IT infrastructure
 Request validation and provide approval from IT zone
 Identify and improve process work flow
 Inventory verification and Audits
Techinical:
Wintel and vMware:
 Provide L3 support for windows Clusters
 Support for OS and Hardware Issues
 Maintain DNS, DHCP and Printing Services
 Manage drive space for OS drive
 Working on incident, change and problem management.
 Create grab report for storage issue
 Create RFC and Patch for local and DMZ servers as per approved RFC plan
 Communicate with DB team for pre and post sanity check.
Virtualization:

 Installation, Administration of Virtual Machines
 Creating/Managing snapshots of Virtual Machines
 CloningVirtual Machines
 Create VM template in vCenter
 Deploying Virtual Machines from template
 Perfirmvmotion and svmotion and configure DRS
 Configure storage and host cluster
 Configure HA cluster and enable FT on high impotent servers
 Convert standard switch to distributed switch
Other (exchange AD and VoIP IP PBX server:

 Implement, Administration of 3CX VoIP IP PBX server
 Install exchange 2007 and manage exchange console and power Shell

3. Shafie Mukaddam
 Create Storage Group and Mailbox database
 Manage win2k3 domain
 Upgrade forest prep and domain prep
 Upgrade win2k3 to win2k8 domain and install RODC
 Install, configure and authorize DHCP
 Install server core and join as domain member
 Manage IIS 6.0 metabase admin control
 Install and Manage Open filer storage
Project magagement:
Atos India Pvt. Ltd. - Mumbai

 Pfizer cloud computing migration project
 L3 Support for Wintel and VMware datacenter
 Support for around more than 15000 servers world wide
 Troubleshooting on Blade server with the help of Blade chassis ILO and RDP
 Working experience on ESXi hypervisor
 Communicate with Vender for hardware issues and replacement
 Communicate with site service team worldwide for connectivity i ssue
Bank of America - Mumbai

 Successfully completed MIGRATION PROJECT (Countrywide Financial to Bank of
America):
 Completed UAT for application testing and implement app in new environment.
 Successfully completed Migration Project for approximately 2000 employees, All
Software developer team and 1000 BPO users with their applications.
 Successfully completed MIGRATION PROJECT (ML ITS to Bank of America):
 Successfully completed Migration Project for approximately 1500 employees, Software
developer team.
 Submitted GREEN BELT PROJECT for Power saving for IT equipment.
 Submitted Project (WINDOWS DEPLOYMENT SERVICES) to reduce risk & cost.
Employment History:
Start - End Empl. Name Job Title Business Type City Country
Jan 2013 – Till date Atos India Pvt. Ltd. Wintel L3 Pfizer datacenter support and siemens
RM wintel
Mumbai India
Wintel and vMware
 Troubleshoot VM guest issues
 Guest system P2V and V2V migration
 Drive expansion on windows 2003 and 2008
 Installing, build Windows 2000 / 2003 / 2008 Servers (CDP request, A Pfizer process)
 RAID Configurations and Disk management utilities tools.
 3rd party vendor coordination for visit and troubleshoot hardware issues
 Console operations - verify system availability
 CMDB updates based on incident and RFC

4. Shafie Mukaddam
 Daily Operating System alert handling (Automated alert from Sysage tool it is same like
SCOM).
 Maintenance of Hardware Monitoring Agents (HP home page system management tool)
 Deployment and Maintenance of Backup Agent Software and check VSS writer status.
 Administrative support and log Reviews on server.
 AD server account creating, reset and domain joining of servers.
 Log in to blade Chesses for Add remove servers on blade server.
 Use ILO for server virtual boot and remote.
 Trouble shoot and keep cluster nodes online accordingly.
 ESXi servers and VM issue resolving
 Upgrade Ram CPU and HDD on VM
 Use SCCM and Sharlick Tool for Server patching
 Managing and maintaining disk utilization for OS drive on servers
 Installation of Legato Network (Netback up Software), Sysedge software and other tools
on Wintel Servers.
 Handling the Backup failure issues. (VSS Writers failures, Backup Services Failure,
Client Server not able to connect with Backup Server, Updating the server file on Client
server).
 Troubleshooting the McAfee issues on server: (Old .dat files, client is not updating,
installation & uninstallation
 Preparing Monthly Reports of engineers productivity, Dashboard
 Join POC call and share update from Pfizer wintel team.
Patching
 Perform timely Patch management as per the Schedule.
 Deployment of Monthly MS Fixes / Patches with SSCM
 Controlled Reboot of all systems after patch application
 Removal of Patches if issues occur
 Installation of non-mandatory patches and service packs
Change Management
 Perform Change Management as per the process.
 Create RFC and follow up on approval.
 Change Raising to facilitate incident resolution
Problem Management
 Responsible for preparing RCA as per customer request.
 Identifying problem areas and find out ways to reduce the same
Documentation
 Documenting the changes in change management.
 Document the Incident Report in Incident Management Tools

5. Shafie Mukaddam
Nov 2005 -
Oct 2012
BA Continuum India
Pvt. Ltd
Team Leader IT Support Mumbai India
Team lead
 Incident and request management validation on tool called Maximo
 Coordination and validate software procurement request with Quest Reporting Tool
 Updating latest Windows Security Patches on servers
 Preparing Documentation and updating knowledgebase
 Preparing Monthly Reports of engineers productivity, Dashboard
 Variant analysis on incident ticket logging system for productivity and resource
alignment
 Coordinating with Migration team, Line of Business for mass implementation of
software’s for project, production goes live
 Monitering the tickets logged in Remedy, Magnify, Maximo for resolution within SLA
 Engineer's Attendance tracking
 Software Reconciliation for audit purpose
 RFC Request validation from IT Approval communicates with user and business unit.
 Meeting with Business to understand forecast for new projects
Mar 2004-
Mar 2005
TEAM SERVE IT Services
Pvt. Ltd
System
Engineer
IT Support Mumbai India
System Engineer
 Routine Antivirus definition update on the Servers and Desktops
 Supported more than 1050 users in windows 2000, XP environments
 Managed Video conferencing to communicate with site offices across states
 Installation of software’s on computers with the help of remote installation tools
 Implementation of wireless network for roaming profile users
 Managing backup for users data with NT backup
 Downloading and updating latest Windows Security Patches
 Server installation and hardware Raid and network configuration
 Supporting Desktops, Servers and Network for various clients. Installation and
configuration of Client Operating systems such as windows 2000 & windows XP.
 Working on team strategies to meet the customer requirements
JAN 1998-
FEB 2004
TEAM SERVE IT Services
Pvt. Ltd
System
Engineer
IT Support Mumbai India
Service Engineer
• Assembling of computers and Troubleshooting. Installation of Operating System:
Win95, Win98, Win ME and Win XP. Attending day-to-days calls for desktop troubleshooting,
performing preventive maintenance of desktops. Monitor system performance, event viewer,
scheduled tasks, configuration of network printers. Installation & configuration of Windows
operating system, Office products, configuration if e -mail clients like Outlook Express,
Microsoft Outlook, anti-virus software’s etc. Checking networking/Interne t connectivity using
command line utilities like Ping, IPConfig, Nslookup etc

6. Shafie Mukaddam
Education:
University Exam Percentage
Bombay B.A.(arts) 50%
Bombay H.S.C. 50%
Bombay ITI-Mechanical draft man 69%
Bombay S.S.C. 47%
Personal Details:

 Full Name : Shafie Abdul Rahman Mukaddam
 Address : Flat No. 502, 5th Floor, ‘B’ Wing, Sahara Plaza,
 Next to Hayat Complex, Kalyan (W) – 421301
 MOBILE # : +919967318079 / 7738215911
 E-Mail : shafie.4.u@gmail.com, shafie1978@yahoo.co.in
 Date of Birth : 24 March 1978
 Gender : Male
 Marital Status : Married
 Nationality : Indian
 Languages Known : English, Marathi, Urdu, and Hindi
 Passport No. : M 2112253
 Passport valid upto : 10.09.2024
Declaration:

 I vouch authenticity of the above-furnished information to the best of my knowledge.
Place: Mumbai
Date: (SHAFIE A. R. MUKADDAM)