This document provides a summary of James Bowen's work experience and qualifications. It includes his contact information, a summary of his current role as a Systems Engineer at Centrinet Technologies where he manages VMware and Citrix environments, and his previous role as an Engineering Tech at Priority Payment Systems where he provided desktop support, infrastructure monitoring, and security administration. It also lists his technical skills and education.

1. 355 SaintClaire Dr
AlpharettaGA 30004
Cell:678.333.1562
James.bowen342@gmail.com
James G Bowen
Job Experience
Centrinet Technologies – Systems Engineer 2015 - Current
• Build and maintain Virtual VMware ESX, Citrix XenCenter and physical
environments
• Execute necessary updates and changes to VMware ESX hosts and clusters
• Monitor and managed VMware Hosts and Data stores
• Stream Citrix PVS images to mutiple Xenapp servers
• Manage published applications in Citrix Delivery Controllers (Citrix Studio, Machine
Catalog and Delivery Group Management).
• Manage all Citrix polices per delivery groups.
• Manage PVS image updates on all hosted clients
• Tested and verified all image updates to ensure no issues
• Quickly resolve high impact system outages for hosted and managed service
providers 24/7
• Backup and restore files using Veeam for hosted clients
• Help migrate hosted clients to the cloud with a variety of applications
• Proactively make system changes to reduce issues and system outages
• Supported a variety of different environments for hosted clients
• Monitored systems alerts from Kaseya
• Provide troubleshooting support for workstations hardware, internet connectivity
and software.
Priority Payment Systems – Engineering Tech I 2013-2015
Engineering Security Tech, Desktop Support, Infrastructure Monitoring
Duties include:
• Provisioned RSA tokens using RSA SecureID
• Administered user access to Active Directory
• Provided production support through system monitoring (AlertSite, Zenoss, & Splunk)
• Managed service tickets (ChangeGear: IT Service Desk & Asset Manager)
• Assisted in testing data center failover systems
• Independently provided inventory management for company assets using Configuration
Management Database (CMDB)
• Technical support for remote office and direct users
• Managed physical security – badge system modifications, exterior entrance security & IP
camera configurations
• Monitored security violations via password audits
• Workstation, laptop, and tablet configuration (Mac, ZeroClient, Iphone, VoIP)

2. • Updated phone system and user directory information (TeleSphere VoIP)
Technical Skills and Knowledge
• Windows Server 2003/2008/2012
• Citrix Xenapp/Desktop 6.5-7.9
• Citrix Delivery Controller
• Citrix Licensing Server
• Citrix PVS
• Citrix StoreFront/Web interface
• Citrix NetScaler
• VMware ESX 6.0
• XenCenter
• Veeam
• Appsence
• Profileunity
• Group Policy
• Kaseya
• TCP/IP
• DNS
• DHCP
• Static IP
• Active Directory
• Exchange
• Terminal server
• SQL Server
• Office 365 admin
• Successfully built and repaired numerous computer hardware systems
• Mac OSX, Mac OSX server, Mac System Hardening
• Apple Remote Desktop
• GoToAssist: Remote Support, Service Desk, & IT Monitoring
• Cisco VPN Client
• Google Apps for Business
• PCI (Payment Card Industries Data Security Standards)
• InContact: Call Center Software
• Xserve: Apple Network Servers
• Nextiva – phone system
• Connectwise
• IT Glue
Education
Kennesaw State University, Kennesaw, GA
• Bachelor of Science, Information Security and Assurance
Communication Skills
Utilizes effective oral and written communication skills to accomplish work assignments.

3. • People-oriented; able to relate well with other team members and management.
Conflict Management Skills
Maintains a courteous and helpful demeanor with technology users and customers while
resolving product, support and service issues.
• Job performance reviews reflect a positive attitude, respect for others, being approachable
and friendly.
Problem Analysis
Excellent problem solving skills. Solution oriented and experienced in resolving issues.
• Understands operational procedures and able to communicate problems or concerns to
team members and management.
Coordination Skills
Strong time management skills.
• Resolves customer problems in a timely and complete manner.
References Available Upon Establishment of Mutual Interest