The document outlines hotel check-in procedures. It discusses registration requirements, including collecting guest information and identification. It also covers different check-in procedures for various guest types like foreigners, VIPs, groups, and walk-ins. Room assignments are based on status codes that indicate availability. Procedures are more streamlined for VIPs, who may receive amenities and a personal attendant, while groups are handled by registering with a group leader.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
Night Audit in Front Office
Introduction
Functions of Night Audit
Duties of Night Auditor
Audit Posting Formula
Bucket Check
Night Audit Process
Night Audit Reports
Rate Variance Report
Revenue Report
Occupancy Report
Commission Report
High Balance Report
Operating Modes
Important Terminologies
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Check out in hotels is not just a set of tasks to be mechanically executed by a robotic front office staff. The Goodwill of the hotel rests so much upon this last stage of guest cycle that the students of hospitality must not learn this topic as just any other topic.
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
Night Audit in Front Office
Introduction
Functions of Night Audit
Duties of Night Auditor
Audit Posting Formula
Bucket Check
Night Audit Process
Night Audit Reports
Rate Variance Report
Revenue Report
Occupancy Report
Commission Report
High Balance Report
Operating Modes
Important Terminologies
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Check out in hotels is not just a set of tasks to be mechanically executed by a robotic front office staff. The Goodwill of the hotel rests so much upon this last stage of guest cycle that the students of hospitality must not learn this topic as just any other topic.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
Guest name and surname
Guest address and telephone number
Company affiliation (if applicable) Expected arrival date
Planned departure date or length of stay
Required room rate Required room type
Room number
Method of payment
Special requests
Signature
Startup and business opportunities in hotel and tourism.pptxDr. Bhavya Khamesra
this ppt provides an insight to start your , homestay, guesthouse, hotel, cafe, restaurant, travel agency, tour operator, cloud kitchen, takeaway counter, event management, business. suitable for hotel, travel, hospitality industry. learn the firm registration, approvals needed for homestays, food business, FSSAI licence, . also how to market your business. llern the 7 ps of marketing in hotel industry.
also learn about license from department of tourism state government and government of india. get inspiration from role models to start your business and startups.
POM, PRINCIPALS OF MANAGEMENT NOTES FOR STUDENTS. these notes will give you knowledge of functions of management,management theories, need of management, introduction to POM, etc.
planning,organising, directing, coordinating, controling, motivation, leadership, decision making,etc.
This slide gives knowledge about popular international vegetarian dishes. american dishes,french dishes, italian dishes, thai mexican, chinese cuisines.
Indian vegetarian menu food dishes for hotels & restaurantsDr. Bhavya Khamesra
plan menu for hotels and restaurants. learn menu planning indian vegetarian food dishes for hotels and restaurants.
also useful for hotel management colleges and students to learn about indian cuisine.
This ppt brings you the local, traditional vegetarian food and dishes of rajasthan. the local lost food needs to be popularised.it will be useful for food lovers, hotels, hotel management students and chefs looking for authentic rajasthani food and recipies.
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
interior decoration is important for the hotels and housekeeping. this slide explains the principles of interior decoration and importance of various elements
lighting is important part of interior decoration. these slides focus on type of lights, lighting patterns, styles, uses and function , light fixtures, lamps, shades, light in rooms, bathroom, kitchen, outdoor, etc
the slides are about interior decoration . use of soft furnishings in hotels, curtains, style of curtains, loose covers, cushions, bedspread, runners, how to make hotel rooms more attractive
these slides gives an insight to hotel safety and security, staff responsibilities, handling emergency situations, fire fighting,accidents and hazards, first aid procedure, to be followed.
colour plays important part in hotels and housekeeping department interior decoration.various colours, colour scheme , colour combination, effects of colours are discussed in these slides
flower arrangement is important in hotels. various styles of flower arrangement are discussed. flowers used for arrangements. equipments required , etc.
this slide gives the details of hotel lobby, the functions of the lobby and the various designs of the lobby. the various racks, equipments and machines kept in the lobby and used for front office department
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
2. REGISTRATION
Registration is the process of gathering information
about the guest. It is mandatory as per law. It is
valid contract between hotel and guest, in which
hotel offers safe and secure boarding and lodging ,
and guest accepts to pay for the services.
Small hotels maintain a registration register at the
front desk . The guest fills all details like his name,
address, no of persons, purpose of visit, going to,
and sign it . He has to give proper identity proof like
driving licence, adhar
3. Star hotels maintain loose registration forms , get it
filled by guests and then file it
Then a guest account is created by receptionist.
We will take the amount of his stay in advance.
Guest can pay by cash/ card
Then room is allotted to him according to his
preference
Then he is informed about the hotel facilities and
room facilities
Bell boy is called to escort the guest to his room
along with the luggage
4. FOREIGNERS REGISTRATION
Foreigners fill a C form , give their passport and
visa photocopy / scan
The hotel has to keep record of the foreigners
staying in the premises according to foreigner’s
registration act 1946.
It has to be filled by all persons who are not Indian
nationals, ( except Nepal and Bhutan)
Hotel has to send this information to nearest
FRRO( foreigners regional registration office),
within 24 hours of the arrival.
5.
6.
7. DIFFERENT CHECK IN PROCEDURE FOR
Guest with confirmed reservation
Walk in guest
VIP
Group/ crew
Scanty baggage
Foreigners
There is slight change in all
8. ASSIGNMENT OF ROOM
Room status is very important to maintain
V Vacant
O Occupied
DND Do not disturb
LO Lock out
SO Sleep out
SO Stay over
SB Scanty baggage
NC Not cleared
DL Double lock
D Departure
US Understay
9. VIP PROCEDURE
Very important persons/ commercially important
persons
Head of states, PM, CM, MLA, film stars, sports
persons, artists, travel writers, tour operators, govt.
officials, airline crew,
VIPs are escorted from airport to hotel by senior
managers/ GRE
Welcome in lobby, registration card filled, suite
allotted in advance, only signature is required
Special arrangements in room, preferably room with
view, suite, king sized bed
10. VIP amenities list is checked, Full bar, dry fruit try,
fruit basket, full vanity box,
Butler is allotted ( personal attendant for VIP).
Butler will take care of all requirements, table
booking, laundry, taxi booking, spa booking
meeting arrangements during his stay. He will
ensure comfortable stay.
Bill kept ready , VIP’s signature taken in room and
bill settled by the sponsors / government
11. GROUP ARRIVAL
Tourist group/ marriage group/students ,
> 10 guests called group, Bulk business
Large number of guests at a time in lobby, at
reception
Talk with Group leader/ tour leader/ escort , he will
give rooming list , allot rooms accordingly, try to
allot on same floor, block in advance
Get registration cards filled, make sure all are
signed, keep keys ready, group leader will handle
keys
Bell boys should tag luggage, take luggage to
correct room