This document discusses checkout and settlement processes at hotels. It describes the key activities that occur at checkout, including those handled by the bell desk, housekeeping, and cashier's desk. Various checkout options like late checkout, express checkout, and self checkout are also outlined. Payment methods like cash, traveler's checks, credit cards, foreign currency exchange, and direct billing are summarized. The document provides an overview of the final phase of the guest cycle and the standard procedures involved in checking guests out of their rooms and settling any bills.
The document discusses checkout and settlement procedures in a hotel. It describes the roles of various departments like bell desk, reception, and cashier's desk during checkout. Methods of settlement include cash payment, credit card payment, direct billing transfer, or a combination. The front office resolves balances, updates room status, and creates guest history records. Late or unpaid balances are addressed through billing and collection procedures.
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
This document provides information about check-out procedures in hotels. It discusses the standard check-out process which includes settling the guest bill, updating records, and creating a lasting impression. It describes departure procedures for manual, semi-automated, and fully automated systems. Modes of bill settlement like cash and credit are covered. The document also discusses check-out options such as express check-out and self check-out terminals.
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
The document discusses various check-out and payment processes in hotels. It describes the key steps in manual and automated check-out systems. It also covers different payment modes like cash, cards, vouchers, and company billing. Modern payment methods discussed include RTGS, NEFT, UPI, and mobile wallets.
Modes of Payment in Hotel
Credit card :-
Debit card :-
Travelers cheque :-
Personal cheque :-
Company Accounts :-
Possibilities include credit cards, direct billing (bill - to - account), cash or personal check, traveler's checks, or debit cards. During checkout, the guest confirms the method of payment. Today's business and pleasure travelers usually pay with a credit card.
Payment method types
Credit Cards. As a global payment solution, credit cards are the most common way for customers to pay online. ...
Mobile Payments. ...
Bank Transfers. ...
Ewallets. ...
Prepaid Cards. ...
Direct Deposit. ...
Cash.
This document discusses checkout and settlement processes at hotels. It describes the key activities that occur at checkout, including those handled by the bell desk, housekeeping, and cashier's desk. Various checkout options like late checkout, express checkout, and self checkout are also outlined. Payment methods like cash, traveler's checks, credit cards, foreign currency exchange, and direct billing are summarized. The document provides an overview of the final phase of the guest cycle and the standard procedures involved in checking guests out of their rooms and settling any bills.
The document discusses checkout and settlement procedures in a hotel. It describes the roles of various departments like bell desk, reception, and cashier's desk during checkout. Methods of settlement include cash payment, credit card payment, direct billing transfer, or a combination. The front office resolves balances, updates room status, and creates guest history records. Late or unpaid balances are addressed through billing and collection procedures.
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
This document provides information about check-out procedures in hotels. It discusses the standard check-out process which includes settling the guest bill, updating records, and creating a lasting impression. It describes departure procedures for manual, semi-automated, and fully automated systems. Modes of bill settlement like cash and credit are covered. The document also discusses check-out options such as express check-out and self check-out terminals.
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
The document discusses various check-out and payment processes in hotels. It describes the key steps in manual and automated check-out systems. It also covers different payment modes like cash, cards, vouchers, and company billing. Modern payment methods discussed include RTGS, NEFT, UPI, and mobile wallets.
Modes of Payment in Hotel
Credit card :-
Debit card :-
Travelers cheque :-
Personal cheque :-
Company Accounts :-
Possibilities include credit cards, direct billing (bill - to - account), cash or personal check, traveler's checks, or debit cards. During checkout, the guest confirms the method of payment. Today's business and pleasure travelers usually pay with a credit card.
Payment method types
Credit Cards. As a global payment solution, credit cards are the most common way for customers to pay online. ...
Mobile Payments. ...
Bank Transfers. ...
Ewallets. ...
Prepaid Cards. ...
Direct Deposit. ...
Cash.
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Front Office topic on Departure-Procedures.pptxRhocelTolenada2
The document provides information on departure procedures for hotel checkouts. It discusses preparing a departure list, checking guests out according to standard procedures like verifying charges and collecting payment, and updating various records like moving balances to accounts receivable and preparing departure notifications and updated guest history records. It also covers options for express or self-checkout and procedures for group departures.
The document describes the guest cycle in a hotel, which consists of 5 phases: pre-arrival, arrival, stay, departure, and post-departure. It provides details about key activities in each phase, including inquiry and reservation, registration, room assignment, guest services during the stay, billing and account settlement, and follow up after departure. Maintaining accurate guest accounting records is important throughout the entire cycle.
The document discusses various modes of payment that can be used by guests checking out of a hotel. The main modes of payment mentioned are cash, checks, credit cards, debit cards, billing the company, travelers checks, vouchers from travel agents, and charge vouchers. For each payment type, a brief description is provided about how it works and how it is processed during check out. The document serves to outline the options available to guests to settle their hotel bills upon departure.
The document discusses the registration process in hotels. In semi-automated and fully-automated systems, most registration activities are handled pre-arrival while in manual systems they are done at arrival. Registration includes creating a record, assigning a room and rate, and fulfilling requests. Pre-registration allows faster check-in for reservations in automated systems. Methods of payment discussed include cash, checks, credit cards, and direct billing. Special requests are also fulfilled to create repeat guests. Modern registration innovations eliminate front desks and allow self-service check-in.
Chapter 05 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document discusses various aspects of front office registration processes, including preregistration activities, creating registration records, assigning guestrooms and rates, establishing payment methods, verifying identities, issuing room keys, responding to special requests, and creative registration options. It also covers selling guestrooms through upselling and the circumstances under which accommodations can be denied.
This document discusses handling cash and guest accounts in a hotel. It covers several topics: financial transactions involving cash payments; methods of payment including cash, credit cards, checks and currency exchange; procedures for handling cash securely including cash floats and payments; opening and closing guest accounts; and collecting statistics. The main points are cash is an important part of hotel operations but most guests prefer credit cards, proper documentation and security procedures must be followed when handling cash, and guest accounts involve tracking charges, payments and balances.
Hotel fo front office cashiering procedureThantZin97
The document outlines the cashiering procedure at a hotel. It discusses the different types of guest accounts including pay on own accounts (POA) settled by guests and city ledgers settled by travel agents or companies. It explains how bills are posted and checked by the night auditor and information is prepared. The cashiering procedure includes greeting guests at departure, reviewing bills, processing payments by currency, credit card or through agents, and recording guest history. Types of payments and accounts are summarized.
This document provides an overview of hotel front office accounting. It defines accounting and discusses the purpose of accounting in providing financial information to a company. It also discusses key accounting terms and concepts like assets, liabilities, owner's equity, debits, credits, accounts receivable, accounts payable, retained earnings, and the uniform system of accounts for the lodging industry. The document then explains the major functions of front office accounting including maintaining guest and non-guest accounts, tracking financial transactions, and providing management information.
This document outlines standard check-in procedures for Wyndham hotels. It details greeting guests, confirming reservations, collecting deposits, issuing keycards, introducing amenities, and ensuring proper documentation. It emphasizes providing excellent customer service, following all Wyndham standards, and avoiding issues like complaints, auditing, or billing mistakes.
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
This document outlines standard operating procedures for front office payment systems. It describes various payment types like cash, credit cards, and city ledgers. It details the check-in and check-out processes, including procedures for late charges, extended stays, and day use rooms. System errors are to be reported to IT. Cashiers verify bills and modes of payment during check-out. Reports are generated and cash deposits made with witnesses. User codes define different access levels. Accounting codes must be approved for new city ledger accounts. Documents are filed at shift's end.
Front office accounting involves creating and maintaining guest and non-guest accounts, tracking financial transactions, monitoring credit limits, and providing management reports. It uses various types of accounts and vouchers to record transactions between guests, non-guests, and the hotel. Key functions include maintaining folios for individual and group accounts, as well as ledgers organized by guest and city accounts to collect the folios. Cash banks are also used to provide cash for transactions during shifts.
After revision of this chapter with the help of the book of the universal Front office Gurus, Michael Kasavana & Richard M. Brooks, I felt this slide needed improvement.
Here it is! Please provide feedback for making it even more useful for all hospitality students...
This document provides information on Front Office Services NC II, including the tasks involved such as receiving and processing reservations, providing accommodation services, conducting night audits, and providing cashiering services. It also lists the materials and uniform needed, competencies to demonstrate such as different check-in and checkout procedures, and videos that demonstrate tasks like reservations and room escorting. Night audit procedures are described, including balancing transactions from different departments and preparing reports.
Chapter 08 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides an overview of front office accounting procedures in the hotel industry. It discusses topics such as accounting fundamentals, creating and maintaining guest and non-guest accounts, tracking transactions through vouchers and points of sale, internal controls like cash banks and audits, and settling accounts. Key aspects covered include creating folios for guests and non-guests to record transactions, extending charge privileges, monitoring credit, correcting errors, allowing discounts, and transferring charges between accounts. The document also explains how automated systems have streamlined many front office accounting functions.
The document discusses various aspects of the guest arrival and check-in process at a hotel. It covers topics like pre-registration activities that can speed up check-in, the different types of registration records maintained, factors considered during room assignment, and the importance of accurate room status information for a smooth registration process. It also provides details on examining guest documents like passports and visas and the legal requirements for registering hotel guests in India.
The document provides details about the operational departments in a hotel, with a focus on the front office department. It describes the functions of the front office, including reservations, registration, room assignments, billing, handling cash and credit, and currency exchange. It also outlines the roles and responsibilities of the front office manager and reception staff. Additionally, it briefly discusses the housekeeping department and its responsibilities for cleaning and maintaining guest rooms and public areas.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
Edutour" is your premier choice for educational travel experiences, offering specialized tours for schools, colleges, universities, and enthusiasts alike. As a comprehensive educational tour operator, we cater to a diverse range of interests and destinations, ensuring unforgettable experiences that combine learning, exploration, and cultural immersion.
More Related Content
Similar to checkin and checkout procedure and luggage handling
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Front Office topic on Departure-Procedures.pptxRhocelTolenada2
The document provides information on departure procedures for hotel checkouts. It discusses preparing a departure list, checking guests out according to standard procedures like verifying charges and collecting payment, and updating various records like moving balances to accounts receivable and preparing departure notifications and updated guest history records. It also covers options for express or self-checkout and procedures for group departures.
The document describes the guest cycle in a hotel, which consists of 5 phases: pre-arrival, arrival, stay, departure, and post-departure. It provides details about key activities in each phase, including inquiry and reservation, registration, room assignment, guest services during the stay, billing and account settlement, and follow up after departure. Maintaining accurate guest accounting records is important throughout the entire cycle.
The document discusses various modes of payment that can be used by guests checking out of a hotel. The main modes of payment mentioned are cash, checks, credit cards, debit cards, billing the company, travelers checks, vouchers from travel agents, and charge vouchers. For each payment type, a brief description is provided about how it works and how it is processed during check out. The document serves to outline the options available to guests to settle their hotel bills upon departure.
The document discusses the registration process in hotels. In semi-automated and fully-automated systems, most registration activities are handled pre-arrival while in manual systems they are done at arrival. Registration includes creating a record, assigning a room and rate, and fulfilling requests. Pre-registration allows faster check-in for reservations in automated systems. Methods of payment discussed include cash, checks, credit cards, and direct billing. Special requests are also fulfilled to create repeat guests. Modern registration innovations eliminate front desks and allow self-service check-in.
Chapter 05 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document discusses various aspects of front office registration processes, including preregistration activities, creating registration records, assigning guestrooms and rates, establishing payment methods, verifying identities, issuing room keys, responding to special requests, and creative registration options. It also covers selling guestrooms through upselling and the circumstances under which accommodations can be denied.
This document discusses handling cash and guest accounts in a hotel. It covers several topics: financial transactions involving cash payments; methods of payment including cash, credit cards, checks and currency exchange; procedures for handling cash securely including cash floats and payments; opening and closing guest accounts; and collecting statistics. The main points are cash is an important part of hotel operations but most guests prefer credit cards, proper documentation and security procedures must be followed when handling cash, and guest accounts involve tracking charges, payments and balances.
Hotel fo front office cashiering procedureThantZin97
The document outlines the cashiering procedure at a hotel. It discusses the different types of guest accounts including pay on own accounts (POA) settled by guests and city ledgers settled by travel agents or companies. It explains how bills are posted and checked by the night auditor and information is prepared. The cashiering procedure includes greeting guests at departure, reviewing bills, processing payments by currency, credit card or through agents, and recording guest history. Types of payments and accounts are summarized.
This document provides an overview of hotel front office accounting. It defines accounting and discusses the purpose of accounting in providing financial information to a company. It also discusses key accounting terms and concepts like assets, liabilities, owner's equity, debits, credits, accounts receivable, accounts payable, retained earnings, and the uniform system of accounts for the lodging industry. The document then explains the major functions of front office accounting including maintaining guest and non-guest accounts, tracking financial transactions, and providing management information.
This document outlines standard check-in procedures for Wyndham hotels. It details greeting guests, confirming reservations, collecting deposits, issuing keycards, introducing amenities, and ensuring proper documentation. It emphasizes providing excellent customer service, following all Wyndham standards, and avoiding issues like complaints, auditing, or billing mistakes.
Introduction to Credit Control
Cash Control
Internal Control
Elements of Internal Audit
Principles of Internal Audit
Physical Control Measures
Cash Inflow Control
Why do hotels sell on credit
Objectives of Credit Control
Credit Control Problems
Methods of Credit Control
Credit Control for guests at check-in
Credit Control during guest stay
Credit Control during/ post departure
Credit Control for Companies/ Travel Agents
Check Out & Settlement in Front Office
Stages of Settlement of accounts
Types of Accounting Systems
Check Out Concerns
Check Out Process
Mode of Payment
Self Check Out
Express Check Out
This document outlines standard operating procedures for front office payment systems. It describes various payment types like cash, credit cards, and city ledgers. It details the check-in and check-out processes, including procedures for late charges, extended stays, and day use rooms. System errors are to be reported to IT. Cashiers verify bills and modes of payment during check-out. Reports are generated and cash deposits made with witnesses. User codes define different access levels. Accounting codes must be approved for new city ledger accounts. Documents are filed at shift's end.
Front office accounting involves creating and maintaining guest and non-guest accounts, tracking financial transactions, monitoring credit limits, and providing management reports. It uses various types of accounts and vouchers to record transactions between guests, non-guests, and the hotel. Key functions include maintaining folios for individual and group accounts, as well as ledgers organized by guest and city accounts to collect the folios. Cash banks are also used to provide cash for transactions during shifts.
After revision of this chapter with the help of the book of the universal Front office Gurus, Michael Kasavana & Richard M. Brooks, I felt this slide needed improvement.
Here it is! Please provide feedback for making it even more useful for all hospitality students...
This document provides information on Front Office Services NC II, including the tasks involved such as receiving and processing reservations, providing accommodation services, conducting night audits, and providing cashiering services. It also lists the materials and uniform needed, competencies to demonstrate such as different check-in and checkout procedures, and videos that demonstrate tasks like reservations and room escorting. Night audit procedures are described, including balancing transactions from different departments and preparing reports.
Chapter 08 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document provides an overview of front office accounting procedures in the hotel industry. It discusses topics such as accounting fundamentals, creating and maintaining guest and non-guest accounts, tracking transactions through vouchers and points of sale, internal controls like cash banks and audits, and settling accounts. Key aspects covered include creating folios for guests and non-guests to record transactions, extending charge privileges, monitoring credit, correcting errors, allowing discounts, and transferring charges between accounts. The document also explains how automated systems have streamlined many front office accounting functions.
The document discusses various aspects of the guest arrival and check-in process at a hotel. It covers topics like pre-registration activities that can speed up check-in, the different types of registration records maintained, factors considered during room assignment, and the importance of accurate room status information for a smooth registration process. It also provides details on examining guest documents like passports and visas and the legal requirements for registering hotel guests in India.
The document provides details about the operational departments in a hotel, with a focus on the front office department. It describes the functions of the front office, including reservations, registration, room assignments, billing, handling cash and credit, and currency exchange. It also outlines the roles and responsibilities of the front office manager and reception staff. Additionally, it briefly discusses the housekeeping department and its responsibilities for cleaning and maintaining guest rooms and public areas.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Similar to checkin and checkout procedure and luggage handling (20)
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
Edutour" is your premier choice for educational travel experiences, offering specialized tours for schools, colleges, universities, and enthusiasts alike. As a comprehensive educational tour operator, we cater to a diverse range of interests and destinations, ensuring unforgettable experiences that combine learning, exploration, and cultural immersion.
bangalore metro routes, stations, timingsnarinav14
Bangalore Metro, also known as Namma Metro, is a rapid transit system serving the city of Bangalore, Karnataka, India. It is the second longest operational metro network in India after the Delhi Metro.
Prepare for cold weather rafting with proper gear: layering for warmth, insulated headgear, gloves, waterproof footwear, and essential accessories like sunglasses and sunscreen. Prioritize safety with a life jacket and maintain gear for optimal performance. Stay warm, dry, and ready for adventure on the rapids!
How To Change Your Name On American Airlines Aadvantage.pptxedqour001namechange
American Airlines permits passengers to change/correct names on their AAdvantage account. Also, you can request a name change both online via a web portal and offline over the phone. For further information on how to change your name on American Airlines Advantage, get in touch with the airline’s customer service. Also, you can reach out to a consolidation desk at +1-866-738-0741 for quick assistance.
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.pptImperial Egypt
Travelling to Egypt is like stepping into a time capsule where the past and present coexist, offering a unique blend of history, culture, and stunning landscapes.
See more: https://imperialegypt.com/tour-packages/
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Beyond the mountains, a tour in Nepal reveals a vibrant tapestry of cultural heritage. The Kathmandu Valley, a UNESCO World Heritage Site, boasts an array of ancient temples, stupas, and palaces. Durbar Squares in Kathmandu, Bhaktapur, and Patan are treasure troves of medieval art and architecture.
Ibiza, situated in the Balearic Islands, stands out as a destination that encompasses everything: stunning landscapes, hidden gems to explore, a vibrant social scene, rich cultural life, and exceptional gastronomy. Opting for ‘Ibiza Rent A Boat’ to experience an unforgettable vacation on the White Island is certainly worthwhile, prompting a deeper exploration of the unique and fascinating aspects of Ibiza.
What Outdoor Adventures Await Young Adults in Montreal's Surrounding NatureSpade & Palacio Tours
Experience Montreal's vibrant culture and thrilling outdoor adventures. From hiking scenic trails at Mont-Saint-Bruno to kayaking the Saint Lawrence River, there's something for every adventurous young adult. Explore street art, camp under the stars, and immerse yourself in nature's beauty just beyond the city's bustling streets.
The Ultimate Travel Guide to Hawaii Island Hopping in 2024adventuressabifn
island hopping in Hawaii. This magical place offers a number of experiences, as each island has its own charm. Do you love adventure? Then, hike through volcanoes or kayak along an amazing coastline. If you want relaxation, then Hawaii is perfect because it has the most amazing beaches. In this blog, I will help you make an itinerary for your Hawaii Island Hopping. Every island offers something special. The Big Island offers some of the most perfect volcanoes as well as stargazing. Maui will pamper you with beaches and luxury. Kauai has some of the most lush rainforests with dramatic cliffs, and Oahu can offer a taste of city life and historical significance.
Nature of the task 1. write a paragraph about your trip to dubai and what ar...solutionaia
1. write a paragraph about your trip to dubai and what are the facts responsible for the heavy rainfall in dubai that caused havec ?
2. mention any five major tourist attaction of dubai
Mathematics: a student a visit her family her father converted Rs. 1,15,000 inr currency for dubai airport theexpedite in the trip is given below
1. Curreny name of India and dubai
2. Conversions amount
3. Total Converted amount
4. cost of food
5. cost of sightseeing
6. cost of shoping
7. cost of saving
How do I plan a Kilimanjaro Climb?
Planning to climb Mount Kilimanjaro is an exciting yet detailed process. Here’s a step-by-step guide to help you prepare for this incredible adventure.
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
checkin and checkout procedure and luggage handling
1.
2. Scope
•Check Out Procedure
•Functions of Check out & Settlement
• Procedure for Individual/ Group Check out
• Problems at Checkout
•Front office Records & Guest History
4. DEPARTURE PROCEDURE
A Check out request is received at the
Front Desk
Departure Notification Slip Bell Desk is informed
Guest settles the account
Cashier updates guest folios
Bell Boy collects the
luggage
Guest arrives at F/O for C/O
Bell Boy deposits the key
at front desk
Cashier presents the bill
Bell Boy loads the
luggage in the car
5. Functions of Checkout & Settlement
Settlement of Guest Accounts
Updating Room Status Information Create
Guest Record& Lasting impression
6. CHECK OUT REQUEST
Check Out request is received from the guest
either at the front desk or bell desk. The
information is communicated to all the
concerned departments and points of sale.
The employee must ask details like guest
name, room number etc. and check the
departure date. In case of early departures
other departments should be informed.
7. LUGGAGE HANDLING
The front desk requests the bell captain to
send a bell boy to bring the guest luggage to
the lobby. The bell boy fills the departure
errand card and the bell captain makes the
entry in the control sheet.
8. Contd……
Look around the room for signs of any
damage to the hotel property.
Draw the curtains and lock the balcony and
windows
Check for any guest belongings left behind by
mistake
Collect the room keys from the guest
Lock the room and hang “Clean my room” tag
on the door knob.
9. Accounting All Transactions
The front desk informs housekeeping and all
points of sale to rush the latest credit
transactions to the front desk, so that the
cashier may add them to the guest account.
As the guest may refuse to pay any charges
after she/he has checked out, the hotel should
ensure that all the transactions have been
billed to the guest at the time of account
settlement
10. Updating Guest Folio
Front Desk cahier updates the guest folio:
Adding the latest credit transactions received
from the points of sale.
Checking if any late check out charges are
applicable
Examining the current entries in guest
account
11. Bill
Bills are prepared on the basis of guest folios.
Prepare bills in duplicate
Check the room number
Take out the guest folio
Enter the method of payment
Present the bills along with supporting
vouchers
12.
13. Determination of Mode of
Payment
The methods of payment of bills may be cash –
in local and foreign currency; cash equivalents
like demand draft, traveler's cheque and debit
card or through credit modes like credit card,
travel agent voucher and corporate billing
15. At Bell Desk
• Sufficient number of bell boys for luggage handling
• “Down bell” process if required
• Baggage outpass
At Bell Desk
• Issue of Departure Notification Slip
At Cashier
• Print out of Individual & master folio
•Room wise summary
•Settlement of bill through Tour leader
Group Check Out
• It is similar to individual checkout
Important points to be remembered by different
sections
16. Marketing Activity
During the check out the cashier should:
Ask guest about their experience at the hotel
and ask them to fill a feedback form
If guests have any complaints, the cashier
should note the same and apologize
The cashier must inform the guest about the
upcoming offers.
The cashier may suggest future reservation
for the guest’s return trip
18. 1) Long Queues at the cashier
Check Out may take time therefore hotels
have come up with various solutions:
EXPRESS CHECK - OUT
SELF CHECK - OUT
19. Express Check Out
The guest leaves the hotel without having to go through
the standard C/O procedure
The guest signs the ECO form and authorizes the hotel
to charge the outstanding balance to his credit card
The guest is given the Express C/O form on the morning
of his date of departure
20. The hotel sends the signed ECO form and
the credit card imprint to the credit card
company towards payment of the bill
The cashier prepares the guest’s final bill
and mails a copy to the guest
21. Self Check - Out
Only fully automated hotels are equipped with
self service terminals, which allow guests to
C/I and C/O promptly.
Self C/I and C/O kiosks identify guests by
their room number, credit card number.
Guests can access and review their folios and
settle their accounts using the credit card.
22. 2) Late Check - Outs
If a guest vacates his room after the check out time, it
is considered late check out. This may create a
problem specially during high peak time
A hotel may take the following preventive measures:
Inform the guest about the late C/O charges
Print the C/O timings on the key card cover
Add the late C/O charges in the guest bill
Offer to keep the luggage in the “left luggage room”
23. 3) Improper Posting of Charges
There are occasions when a guests financial
transactions are not properly posted in the guest
folio and the final bill is inadequate. This might be
due to human/system error.
This could lead to a dispute with the guest and
delay other guests in queue.
To avoid this, hotels should install guest
accounting systems, which are accurate and
faster, leading to guest satisfaction
25. 1) FOREIGN EXCHANGE
All the foreign visitor’s in a hotel can settle
their accounts in the currency of their country
– dollar, euro, pound etc. Hotels have to take
a valid license from RBI to deal with foreign
currency.
Hotels can buy and sell foreign currency after
obtaining the purchase license.
26. Currency Exchange Procedure
Guest contacts the F.O. cashier for currency
exchange
The cashier requests the guest for passport to
verify his identity
The cashier asks the guest the amount to be
exchanged
The cashier checks the exchange rate from RBI
The cashier prepares the currency exchange
certificate
The cashier requests the guest to sign the
certificate
27. Contd….
The guest gives the foreign currency to the
cashier
The cashier calculates the total amount to be
paid in local currency
The cashier gives the amount to the guest
along with the original currency certificate. The
2nd copy is attached with thecurrency
The cashier fills the details of the currency
exchange in the control sheet.
28. 2) Cash Settlement
The cash payment is one of the most preferred
modes of settlement of guest accounts. At the
time of settlement, the cashier zeroes the
balance in the guest account.
If there is a credit balance in the guest folio, the
cashier requests the guest to sign the certificate.
If there is a debit balance, the hotel requests the
guest to pay the balance.
29. 3) Traveller’s Cheque
A Traveler's cheque is an internationally
accepted cheque for a sum in a specific
currency that can be exchanged for local
currency.
It is issued by a financial institution and can
be protected against loss or theft.
It is useful specially in the case of overseas
travel where all credit and debit cards are not
accepted.
30.
31. Procedure for settling the
bill through TC
Ensure that the 2nd signature is put in front of the
cashier on the TC
Check the guest’s passport to establish identity
Note down the passport number behind the TC
Calculate the value as per the daily rate
Return the balance to the guest in local currency
32. 4) Debit Card
It is a card that allows customers to access their
funds immediately, electronically.
It enables the holder to withdraw money or to
have the cost of purchases charged directly to the
bank account without paying by cash or writing a
cheque.
In case of insufficient funds, the bank does not
authorise the transaction and the guest is
requested for an alternate mode of payment.
34. Credit Card
It is a payment card that allows the owner to
obtain goods and services on credit terms.
PROCEDURE
Check the card holder’s name on the card
Check the expiry date of the card
Swipe the card through the machine for
verification and authorization from the issuer of the
card
Ask the guest to sign on the transaction slip
Verify the guest signature with the signature on
the backside of the card
Return the credit card and carbon copy of the
transaction slip to the guest.
35. Travel Agent Voucher
The tour operators receive advance payment
from traveler's at the time of selling the tour
package.
The TAsends a voucher to the hotel with the
details of the billing procedure and the services
to be provided to the guest.
While Check Out the cashier must:
Read the voucher carefully. Check the billing instructions
Check the expenses covered by the voucher
Collect payment for the services not covered
36. Attach all the vouchers signed by the guest
with the master bill and ask the guest to sign
the bill.
Do not give the copies of the signed bill to the
guest as they need to be given to the TA
Send the guest bill and vouchers to the
accounts department for the collection of the
amount from the TA.
37.
38. Bill To Company
Some companies, whose executives, travel at
the expense of the company, make a deal with
hotels, whereby they determine the rates for
different types of rooms and meal plans to be
offered to their executives.
The reservations are made by the company on
behalf of the travelling executives.
The executives carry a letter from their
company, which is called a bill to company
letter, as a proof of their identity.
39. Procedure
Ask the guest to show his identity card and BTC
letter
Verify that the company is listed in the CVGR
(Company volume guarantee rate) list of the
hotel
Check the billing instructions
Prepare the guest bill and ask the guest to sign
Send the bill to the accounts department for
collecting payment from the company