2. VIP PROCEDURE
• Very important persons/ commercially important
persons
• Head of state, PM, CM, MLA, film stars, sports persons,
artists, travel writers, tour operators, govt. officials,
airline crew,
• VIPs are escorted from the airport to the hotel by
senior managers/ GRE
• Welcome in the lobby, registration card filled,
suite allotted in advance, only signature is
required
• Special arrangements in the room, preferably room with a
view, suite, king-sized bed
3. • VIP amenities list is checked, Full bar,
dry fruit tray, fruit basket, full vanity
box
• A butler is allotted ( personal
attendant for VIPs). Butler will
take care of all requirements,
table booking, laundry, taxi
booking, spa booking meeting
arrangements during his stay. He
will ensure a comfortable stay.
• Bill kept ready, VIP’s signature taken in
room, and bill settled by the
sponsors/government
4. • Tourist group/ marriage group/students,
10 guests called group, Bulk business
• A large number of guests at a
time in the lobby, at reception
• Talk with the Group leader/ tour leader/
escort, he will give a rooming list , allot
rooms accordingly, try to allot on the
same floor, and block in advance
• Get registration cards filled, make
sure all are signed, and keep keys
ready, the group leader will handle the
keys
• Bell boys should tag luggage,
take luggage to the correct room
GROUP ARRIVAL
