The document discusses the importance of modeling trustworthiness and character as a leader. It summarizes Stephen Covey's findings that 90% of leadership failures are due to character flaws, not lack of skills or abilities. The key aspects of trustworthiness discussed are integrity, maturity, abundance mentality, competence, wisdom, and judgment. It then outlines Covey's "7 Habits of Highly Effective People" which embody the essence of becoming a balanced, integrated leader and creating a complementary team based on mutual respect. The habits include being proactive, beginning with the end in mind, putting first things first, thinking win-win, seeking first to understand, synergizing, and sharpening the saw.

1. Welcome
The 8th Habit

2. The 8th Habit

3. From
Effectiveness
To
Greatness
The 8th Habit

4. Chapter 8
THE VOICE OF TRUSTWORTHINESS—
MODELING
CHARACTER AND COMPETENCE

5. “The supreme quality for
leadership is unquestionably
integrity. Without it, no real
success is possible no matter
whether it is on a section gang, a
football field, in an Army, or in an
office.”
5
DWIGHT DAVID EISENHOWER

6. 6

7. Stephen R Covey’s findings about
Bank Employees Morale
▰ Young president of bank was unable to tackle the problem. He said: “I don’t
know what’s wrong?”
▰ The productivity and profit was down. Atmosphere seemed poisoned with
suspicion and lack of trust. He ran workshop for two months but nothing
helped.
▰ Actually the Employer was the real damage to the Bank not the employees.
He was married and he had an affair with one of an employee.
▰ Everyone knew it but not his wife. He has violated a sacred trust with his
wife.
▰ In a word, his failing was one of character.
7

8. Key Point:
90%of all leadership failures are
character failures.
8

9. What is trust?
▰ It is the key to all relationships
▰ A glue of organizations.
▰ It is the cement that holds the
bricks together.
▰ It is the fruit of the
trustworthiness of both people and
organizations
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10. Sources of Trust
10
3
2
1
The
Institutional
The
Personal
One person
consciously
choosing to give it
to another

11. Essential Qualities of a Leader
11
Its surveyed of over 54,000 people and
asked them to identify the essential
qualities of a leader; integrity was, by
far, the number one response.

12. “ Character, in the long run, is the
decisive factor in the life of an
individual and of nations alike.
THEODORE ROOSEVELT

13. Personal Trustworthiness
•Trust comes from trustworthiness
•Trustworthiness comes from
character and competence

14. Trustworthiness

15. Character
•Integrity
•Maturity
•Abundance Mentality

16. Character
•Integrity means you are integrated around
principles and natural laws that ultimately
govern the consequences of our behavior
•Honesty is the principle of telling the truth.
Integrity is keeping promises made to self
or others.

17. Character
•Maturity develops when a person pays the
price of integrity and winning the private
victory over self, allowing him or her to be
courageous and kind.

18. Character
•Abundance Mentality
•It means to see life not as a competition
with only one winner but as an abundance
of opportunity, resources and wealth. You
don’t compare yourself to others and
genuinely happy for their successes.

19. Competence
•The quality or state of having sufficient knowledge,
judgment, skill, or strength
•Technical Competence is the skill and knowledge
necessary to accomplish a particular task
•Conceptual competence is being able to see the big
picture, how all parts relate to one another

20. Competence
•Interdependency
•Awareness of the reality that all of life is
connected, particularly with organizations.
•We depend on each other.

21. Trustworthiness Trust
Wisdom
Judgment

22. Quotation
•One man cannot do right in one
department of life whilst he is occupied in
doing wrong in any other department. Life
is one indivisible whole.
Mahatma Gandhi

23. MODELING IS LIVING THE 7 HABITS OF
HIGHLY EFFECTIVE PEOPLE

24. MODELING IS LIVING THE 7 HABITS OF HIGHLY
EFFECTIVE PEOPLE
The 7 Habits of Highly Effective People embody the
essence of becoming a balanced, integrated,
powerful person and creating a complementary team
based on mutual respect.
They are the principles of personal character

25. The 7 Habits of Highly Effective People
Habit 1—Be Proactive
⮚Being proactive is more than taking initiative.
⮚It is recognizing that we are responsible for our own choices.
⮚Have the freedom to choose based on principles and values rather
than on moods or conditions.
⮚Proactive people are agents of change and choose not to be
victims, to be reactive, or to blame others.

26. Habit 2—Begin with the End in Mind
⮚Individuals, families, teams and organizations shape their own future by first
creating a mental vision for any project, large or small, personal or
interpersonal.
They identify and commit themselves to the principles, relationships and
purposes that matter most to them.
Habit 3—Put First Things First
⮚Putting first things first means organizing and executing around your
most important priorities.
⮚Whatever the circumstance, it is living and being driven by the principles you
value most, not by the urgent agendas and forces surrounding you.

27. Habit 4—Think Win-Win
⮚Thinking win-win is a frame of mind and heart that seeks mutual benefit
⮚and mutual respect in all interactions.
⮚It’s not thinking selfishly (win-lose) or like a martyr (lose-win).
⮚It’s thinking in terms of “we,” not “me.”
Habit 5—Seek First to Understand, Then to be Understood
⮚Intent listening rather than with the intent to reply.
⮚Seeking to understand takes consideration; seeking to be understood takes
courage.
⮚Effectiveness lies in balancing or blending the two.

28. Habit 6—Synergize
Synergy is the third alternative.
Synergy is also the key to any effective team or relationship.
A synergistic team is a complementary team where the team is organized
so that the strengths of some compensate for the weaknesses of others.
Habit 7—Sharpen the Saw
Sharpening the saw is about constantly renewing ourselves in the four
basic areas of life: physical, social/emotional, mental and spiritual.
It’s the habit that increases our capacity to live all other habits of

29. TABLE

30. PRINCIPLES EMBODIED IN
THE 7 HABITS
⮚First, they are universal.
⮚Second, they are timeless.
Third, they are self-evident.
The 7 Habits are character principles that shape who and what you are.
They provide the credibility, moral authority and skill base for your
influence in an organization, family, community and society.

31. 4 Roles of Leadership
The 4 Roles of Leadership are then what you do as a leader to
inspire others to find their voice.
7 habits are at the core of the first of the 4 Roles of Leadership
modeling.

32. 7 HABITS PARADIGMS
Habit 1, Be Proactive, is a paradigm of self-determination
Habit 2, Begin with the End in Mind, It’s the power of focus.
Habit 3 is the paradigm of priority, action and execution

33. Habits 4, 5 and 6
Think Win-Win, Seek First to Understand, Then to
be Understood, and Synergize are the paradigms of abundance in
dealing with others abundance of respect, of mutual understanding
(balancing consideration and courage), and of valuing differences. It’s at
the heart of a complementary team.
Habit 7
is the paradigm of continuous improvement of the whole person

34. THE MODELING TOOL,THE PERSONAL
PLANNING SYSTEM
⮚Your first job is to get your act together to create FOCUS in
your life.
⮚ You simply have to decide what matters most to you.
⮚The focusing tool of the first role is a personal planning
system.
⮚You begin by writing down, either in your paper planner or
your electronic planning device, what matters most to you.

36. FILM: Big Rocks
⮚Always think in terms of big rocks first.
⮚Determine what is most important in your life and make your decisions
⮚based on those very important criteria.
⮚ The main thing is to keep the main thing the main thing.
⮚With a burning “yes” around your high priorities, you can easily say “no” to
things that are urgent but not important smilingly, cheerfully, guilt-free, “No!”

37. Habit Think Win-Win