This document discusses the importance and speed of trust in relationships. It provides several examples of how trust is built through honest and integrity, kindness, loyalty, listening, apologizing and setting clear expectations. These actions make "deposits" in an emotional bank account and help strengthen relationships over time. Without regular deposits, trust can deteriorate even if there is still love and commitment. The key message is that trust is vital for effective communication and collaboration, but also requires sustained effort through thoughtful actions to develop and maintain.

1. Welcome

2. The Voice and
Speed of Trust
Ch.9

3. It is great compliment to be trusted then to be loved
(George Macdonald)
• Communicating in an environment of no trust is impossible.
• Even if communication is clear and precise, people will always
look for hidden meanings and agendas.
• But when there’s high trust, communication is easy and instantaneous.
ZM Pasha

4. Almost all the work of world is done:
Team Work = Relationships+ Organizations
* There is nothing as fast as trust *
not even Internet
* Trust is Glue
(Stephen)
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5. Low trust is the Greatest hidden Tax
( Tax = Tax+ Interest)
(Stephen)
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6. The Speed of Trust
•When Trust is High &You did a
Mistake.
What will Happen

7. Its Okay..!
You did Well..!
We Know You..! Its our Bad Luck..!
Mistakes hardly matter, because people trust you:
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8. Project Manger & His Wife
•Love Vs Trust
•Care Vs Trust
•Sense of responsibility Vs Trust
•Loyalty Vs Trust
•Mind, Heart & Soul
”No technology :There is nothing as fast as the speed of trust.
ZM Pasha

9. Moral Authority & Speed of trust
Relationships governed by natural laws
(Enduring trust in relationships)
Enduring trust in a relationship cannot be faked
and is rarely produced by a dramatic, one-time effort.
It’s the fruit of regular actions inspired by conscience.

11. Emotional Bank Account

12. Emotional Bank Account

13. •An emotional bank account is a
metaphor that describes the
amount of trust that’s been built
up in a relationship
•It’s the feeling of safeness you
have with another human being.
•Do you have more deposits or
withdrawals?
Relationship/Emotional
Bank Account
Paradigms of Interdependence

14. Relationship/Emotional Bank Account
R/EBA Deposits
–Keep promises
–Do small acts of kindness
–Be loyal
–Listen
–Say you’re sorry
–Set clear expectations
R/EBA Withdrawals
Break promises
Keep to yourself
Gossip & break confidences
Don’t listen
Be arrogant
Set false expectations

15. • Listen
–One of the single
greatest deposits you
can make into
another’s EBA
–People need to be
listened to almost as
much as they need
food
Relationship/Emotional Bank Account

16. Moral authority
trust and bonding can evaporate over time in
the absence of making continual deposits
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17. Sacrifice
•Giving up some thing even some thing
Good for some thing Better
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18. • Be Loyal
–Loyal people keep secrets
–Loyal people avoid gossip
–Loyal people stick up for others
Relationship/Emotional Bank Account

20. EBA-Major Deposits

21. EBA- Major Deposits

22. Seek First to Understand
• University President call for meeting
• Self Analysis & Sharing
• Duration 30 Minutes
• Warm Welcome
• Paid Full Attention, body Gesture, Eye Contact
• Entertain Criticism
• Feelings & View point towards him now
• Bus
• Road Cross
ZM Pasha

23. Activity
(with 5 Students)

24. EBA- Major Deposits

25. ●Honesty and Integrity.
• Foot Ball Coach (Rickey Pitano said Lie becomes trouble for future,
trouble for truth make becomes past.
• Mistakes of Building Contractor
• Nobody can disguise himself for long time, when he disclosed people
confused about which one is his true face?
(Nisheal Hathrone)
• Pschologist ,President of Psychitec association
( Peace, Soul, Treatment with Faith)
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26. Kindnesses and Courtesies.
• Student ask teacher his name ,
• Artificial smile (SQ)
• Please
• Thank you
• I Like You
• Can I help you.?
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27. Thinking Win-Win or No Deal
• Lecture company deal funds
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28. Use Flip Charts for conflicts
Restaurant association

29. ● Apologizing
Executive meeting
President Smile
Lady aggressive

30. • Apologizing sincerely when
you make a withdrawal
–Saying your sorry when you yell,
overreact or make a stupid mistake can
quickly restore an overdrawn bank
account
–It takes guts to say, “I was wrong,” “I
apologize,” or “I’m sorry”
–Don’t let pride stand in the way of
being able to get on in life and feeling
good about what you do
EBA- Major Deposits

31. GIVING AND RECEIVING FEEDBACK

32. GIVING AND RECEIVING FEEDBACK

33. GIVING AND RECEIVING FEEDBACK

34. Giving / Receiving Feed Back
• Anger is that Acid which damage the pitcher more than it is spoiled
over
• (Mahatma Gandhi)
• Employee Resign, Phone Call, Family + Office Issue ( Couple
come) Onion Layers)
• Snake bite + Our Reactions (faster the flow of blood towards heart)
• Mouse in Room + Reaction is inner truth
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35. Last words for Trust
• Poet Goete Said. Treating other as they are then they will remain
same, but if treat other as he would be then he will become that
person
• Trust becomes
• Husband ,wife no emotions after 3 children
• Emotions are the fruit of love
ZM Pasha

36. Film Teacher
N So Levin Blind, Blind & Dump Helen Caler
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37. Q&A
• 1st Be a Role Model
• 2nd build up relationship & find out route causes
& treat
• 3rd just pass smile to get back your control on
yourself
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38. EBA-Major Deposits

39. EBA-Major Deposits

40. EBA- Major Deposits

41. •Set clear expectations
–Build trust by being honest
about what you mean from the
beginning
•Avoid sending unclear messages
or implying something that is not
true or not likely to happen
EBA-Major Deposits

46. EBA
Deposits

47. Short Task

48. Habit 4 Think Win-Win
Thanks

49. As my son, Stephen, says, “There is
nothing as fast as the speed of trust.” It’s
faster than anything you can think about.
It’s faster than the internet, for when
trust is present, mistakes are forgiven
and forgotten. Trust is the glue of life. It
is the glue that holds organizations,
cultures and relationships together.
The Speed of Trust

50. SEVERAL YEARS AGO
I was visiting with a friend who had recently
completed a major business project.
Finally, I’m learning that strong relationships require
real effort and sacrifice.
My real learning was that you could be deeply
committed to a marriage, love your spouse, live in
fidelity and loyalty toward one another, be
committed to raising your children, and still have
your relationship and trust deteriorate. You don’t
have to speak harsh, unkind words or be
disrespectful to hurt someone.
The Speed of Trust