This document discusses finding third alternatives and achieving win-win solutions. It provides examples of situations where considering a third alternative led to a mutually agreeable resolution. The main points are:
1. Listening with the intent to understand rather than reply can help find third alternatives.
2. Creative thinking and looking at problems in new ways, as advocated by Edward de Bono, are skills needed to discover third alternatives.
3. Examples are given of conflicts that were resolved by considering a third alternative, such as offering to film street vendors instead of banning them.