The document introduces e-commerce and e-banking, highlighting key internet services such as email, instant messaging, chat, VoIP, and FTP. It serves as a foundational overview of the internet and its various functionalities. The content was authored by Marya Sholevar in Fall 2014.

1. E-Commerce & E-Banking
Chapter One:
Overview of E-Commerce
By: Marya Sholevar
Fall 2014

2. 1-1 Introduction to Internet and World
Wide Web

31. Other Internet Services

E-mail is the transmission of messages and
files via a computer network

Instant messaging (IM) is a real-time
Internet communications service

A chat is a real-time typed conversation
that takes place on a computer

VoIP (Voice over IP) enables users to
speak to other users over the Internet

FTP (File Transfer Protocol) is an Internet