The document discusses career opportunities in the tourism and hospitality industry. It describes the different types of careers available from operational positions to executive roles. Operational roles involve direct customer interaction, while supervisory and management positions focus on staff oversight and strategic planning. The tourism and hospitality industry offers diverse career paths for people with strong communication, customer service, and teamwork skills. Entrepreneurship is also common in this industry, with many small businesses founded by lifestyle entrepreneurs.
Career Opportunities in Hospitality IndustryEunice Parcz
Hospitality is an industry composed of wide-range businesses that cater guests away from their homes.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
Career Opportunities in Hospitality IndustryEunice Parcz
Hospitality is an industry composed of wide-range businesses that cater guests away from their homes.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
INTRODUCTION TO FRONT OFFICE:
the basics, such as the personnel under the front office department, their duties and responsibilities. and etc. SEE FOR YOURSELF.
Unit Topics:
Hospitality and Tourism
The nature of tourism services
Major categories of tourism product and services
Industry Terminology
Tourism Organizations
Learning Objectives:
Define the basics and purposes the nature of travel and tourism and the sectors of the modern visitor economy it supports
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Career Opportunities for Tourism and Hospitality Management StudentsSaurabh Bharti
This presentation is about various career opportunities for those students who are pursuing tourism and hospitality management course at undergraduate and postgraduate level.
The role play is a powerful technique of experiential learning for hospitality students, especially in guest handling tasks. The script is in simple English and will help those studebts who are not very confident of their English. These scripts are also available on my YouTube channel. The link is pasted below. Have a look.
.https://www.youtube.com/watch?v=6bzb7w80QJ4&list=PLc5q2hUmG6Vr6JDkQIyPd5R_I4KrMYbq_
Innovative Entrepreneurship springs out of change and brings new value to economic system. Tourism has an inventive world making role in contemporary society through empowerment. This presentation depicts the overview and relationships of entrepreneurship, social entrepreneurship and use-value of tourism in a carefree tone. Interesting examples and significant cases are quoted for further discussion.
INTRODUCTION TO FRONT OFFICE:
the basics, such as the personnel under the front office department, their duties and responsibilities. and etc. SEE FOR YOURSELF.
Unit Topics:
Hospitality and Tourism
The nature of tourism services
Major categories of tourism product and services
Industry Terminology
Tourism Organizations
Learning Objectives:
Define the basics and purposes the nature of travel and tourism and the sectors of the modern visitor economy it supports
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Career Opportunities for Tourism and Hospitality Management StudentsSaurabh Bharti
This presentation is about various career opportunities for those students who are pursuing tourism and hospitality management course at undergraduate and postgraduate level.
The role play is a powerful technique of experiential learning for hospitality students, especially in guest handling tasks. The script is in simple English and will help those studebts who are not very confident of their English. These scripts are also available on my YouTube channel. The link is pasted below. Have a look.
.https://www.youtube.com/watch?v=6bzb7w80QJ4&list=PLc5q2hUmG6Vr6JDkQIyPd5R_I4KrMYbq_
Innovative Entrepreneurship springs out of change and brings new value to economic system. Tourism has an inventive world making role in contemporary society through empowerment. This presentation depicts the overview and relationships of entrepreneurship, social entrepreneurship and use-value of tourism in a carefree tone. Interesting examples and significant cases are quoted for further discussion.
Presentation at Tourism Industry and Education Symposium
March 5-7, 2009 in Jyväskylä, Finland
Innovative and Sustainable Products in the Tourism and Hospitality Business
http://www.jamk.fi/english/research/internationalevents/tie2009/mainpage
LinkedIn CXO Study Infographic - Career Pathway of CEOs and COOsLinkedIn Singapore
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10 years managerial Experiences.
6 International Openings with multinational organizations.
10 Development Projects.
328 Training Events.
Internationally certified.
see the presentation.
Thanks.
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2. Career opportunities in sectors of
tourism and hospitality industry.
• Tourism and hospitality is a diverse industry
which offers long-term career opportunities
for enthusiastic individuals who want to put
their education and skills to work in various
environments.
• People in tourism and hospitality may work
indoors or outdoors, standard hours or on a
flexible schedule, seasonal jobs or all-year-
round. It’s one of the most exciting and
diverse career paths out there.
3. What Is Tourism and Hospitality?
• The tourism and hospitality industry can be
divided into five career areas:
accommodation, food and beverage services,
recreation and entertainment, transportation
and travel services.
• All of these areas involve providing services to
people.
4. What Kinds of Careers Are Available in the
Tourism and Hospitality Industry?
• From operational positions to management
and executive-level responsibilities, you'll find
opportunities for solid training, knowledge
and skill development along with unlimited
career growth.
• The tourism and hospitality industry also
offers a unique environment for those who
wish to start their own business.
5. Operational Positions
• These usually involve direct contact with
tourists and are often the first step in a
lifetime career. Sample jobs include:
-Ski Repair Technician
-Bartender
-Concierge
-Adventure Tour Guide
-Cook
-Sales Coordinator
6. Supervisory Positions
• These people hire, manage, motivate and
schedule operational positions as well as
provide key functional expertise. Sample jobs
include:
-Guest Services Supervisor
-Ski Patrol Supervisor
-Event Planner
-Restaurant Shift Supervisor
-Team Leader Accounting
-Maintenance Supervisor
7. Management Positions
• These positions involve budgeting, analysis,
planning and change management in order to
help employees and the organization to grow
and prosper. There may also be interaction
with other tourism sectors and community
involvement. Sample jobs include:
-Director of Sales and Marketing
-Head Chef
-Ski Area Manager
-Rooms Division Manager
-Adventure Company Owner
-Attractions Operations Manager
8. Executives
• Executives are often responsible for several
departments or divisions and usually work at a
regional, national or international level. They
are responsible for strategic planning and
have significant budget responsibility. Sample
jobs include:
-Hotel General Manager
-Regional Manager of Restaurant Chain
-Vice President of Human Resources
-Tour Company President
-Convention Centre Executive Director
-CEO of Destination Marketing Organization
9. Employability skills necessary for
success in tourism and
hospitality profession
a. Communication skills.
b. Team work
c. Problem solving
d. Good initiative and enterprising attitude
e. Planning and organizing skills
f. Good self- management
g. Lifelong learning attitude
h. Good technology know-how
10. What qualities do you need to succeed?
• The most important qualities are
communication, teamwork and customer
service skills. Whatever the location, position
or technical skills, to make it in travel and
tourism you need to enjoy challenges and
have the ability to work well with people.
• It is important to appreciate that people
around the world have different ways of doing
things. Working in the travel and tourism
industry, you will come to learn a lot about
people.
11. • To find out what it takes to work in this very people-focused
industry, we asked many people in the industry. These are
some of the qualities they identified:
• maturity and people skills
• the ability to think on your feet
• good selling skills
• the ability to create a rapport with people of different ages
and different cultures
• a sense of humour
• an outgoing personality
• a strong customer service ethic and a desire to help people
• good computer skills
• good organisational skills
• good communication and listening skills
12. • confidence
• leadership
• an empathic attitude that encourages others to place
their trust in you
• health and fitness
• a practical nature and commonsense
• good general knowledge
• problem-solving skills
• enjoyment of the outdoors
• the ability to work in a team
• a good memory for people's names
• strong attention to detail, because a little mistake
could mean a major disaster.
13. Entrepreneurial activities
• The tourism and hospitality industries are
dominated by small business and the vast
majority of the entrepreneurs are lifestyles
rather than rational professionals.
• Tourism, hospitality and leisure industries are
primarily based on entrepreneurship and
small businesses (Thomas, 1998,
2000,Morrison et al., 1998, Getz, 2004,
Buhalis and Main, 1998).
14. The importance of entrepreneurial
activities
• Change initiation: the capability of identifying an
opportunity for creation or innovation and the
ability to turn it into a reality
• Creative resourcing: ingeniously marshalling
resources of both financial and managerial nature,
from a complex set of sources, in order to mobilise
and realise the opportunity.
• Entrepreneurial learning: motivation to acquire the
necessary knowledge and expertise through
relevant exploration and reflection, in order to excel.
15. • Innovation and creativity: renewal of
products or services by adding value
through application of expertise and
imagination.
• Knowledge leadership: development of
sources of management information to enable
first mover capability, effective strategy
formulation and implementation.
• Opportunity alertness: continuous focus on
emerging trends and opportunities to be
captured and realised.
16. • Relationship management: maintenance of
effective teams, networks, and flexible
management structures.
• Timing of action: acting within a limited
window in which an opportunity can be
optimised.
• Vision and strategic orientation: Formulation
of ambitions, and strategies to realise them.
17. Example of entrepreneur in
hospitality & tourism industry
• Yayasan Pembangunan Usahawan (YPU)
Terengganu open a hotel name T-Hotel KUT
at Kompleks Usahawan Terengganu (KUT) at
Kampung Banggol Tuan Muda.
18. Knowledge, skills and aptitude needed
to be successful as an entrepreneur in
tourism and hospitality.
Small Business Owner/Operator
Tourism Small Business Owner/Operators are
accountable for planning, decision-making and
management of all aspects of the tourism business.
An Owner/Operator must continuously review and
update business plans, check budget figures, monitor
accounting and cash control procedures and ensure
the overall operation of the establishment is in line
with predictions.
19. Responsibilities:
• Meet and exceed guests' expectations.
• Offer tourism information and promote local
area.
• Use business management skills.
• Use sales and marketing skills.
• Complete financial management tasks.
• Use administrative skills.
• Respond to enquiries and solve problems.
• Maintain facility, equipment and supplies.
20. Knowledge, Skills and Abilities:
• A secondary school diploma is required
• A college diploma or degree in business, tourism, marketing
or management is useful
• Training in both first aid and small business management is an
asset
• Previous experience in tourism is required
• Excellent organizational skills
• Sales and marketing skills are an asset
• Customer service skills
• Good communication skills
• Administrative skills
• Accounting and cash control skills
• Leadership skills
• Human resource management skills