Introduction to F & B Sectors of F & B Functions of F & B Objectives of F & B Types of catering est. Various Types of F & B outlets

1. - GAURAV DHAKA
(M.Sc in H&A, B.Sc in H&M)

2. » Introduction to F & B
» Sectors of F & B
» Functions of F & B
» Objectives of F & B
» Types of catering est.
» Various Types of F & B outlets

3. » Hospitality is probably the most diverse but
specialized industry in the world.
» It is certainly one of the largest industry which
employing millions of people jobs around the globe.
» Sectors range from the glamorous five-star resort to the
less fashionable, institutional areas such as hospitals,
industrial outfits, schools and colleges etc.
» Yet of these many different sectors, F&B service
industry encompasses those places, institutions and
companies that provide meals eaten away from home.

4. » There is a niche for all types of catering businesses
within the segment of catering.
» The F & B Sector is broadly divided in to two groups
1. Primary catering Sector
2. Secondary Catering Sector
» The food & beverage service industry can also divided
into two general classifications on the basis of motive:
1. Commercial Segment
2. Noncommercial Segment (Welfare)

5. » F & B service management may be defined
as the task of planning, organizing,
controlling and executing.
» Each activity influences the preparation
and delivery of food, beverage, and
related services at a competitive, yet
profitable price.
» These activities work together to meet
and exceed the customer’s perception of
value for his money.

6. » Satisfy guest’s expectations .
» The purchasing , receiving, storing, issuing and
preparation of food and beverages for final
provision .
» The formulation of an efficient control system .
» monitoring
» Pricing functions & restaurant .
» Compiling on daily, weekly and monthly basis, all
relevant information on cost and sales .

7. » Reconciling actual and forecast costs and sales, check
discrepancies, bad portion control , incorrect pricing
etc .
» Training, directing, motivating and monitoring .
» Co- operating with other departments become a
contributor for long term profitability .
» Feedback from guest ,comment, complaints and
compliments for improve overall standard .

8. Residential
•Hotels
•Guest Houses
•Resorts
•Inns
•Motels
•Holiday parks
Non-Residential
• Restaurants
• QSR
• Cafes
• Public Houses (pubs)
• Bars
• Bistro
• Dhaba
• Clubs
• Kiosk
• Drive in
• Food Court
• Transportation catering
Non-Commercial
Residential
•Hospitals
•Military Mess
•Old age homes
•Institution Hostels
•Prisons
•Industrial canteen by
management

9. » Single or multi-cuisine
» All day dining or meal specific
» Meals offered depend on
theme or operating hours
» Usually modestly furnished
and mid-priced
General restaurant

10. » Follow a specific cuisine/
theme for décor, ambience,
food and beverages, uniforms,
style of service
» E.g. Chinese, Japanese, Thai,
Italian, Middle Eastern,
seafood, vegetarian
» Meal specific, expensive

11. » Attached to hotels, airports
» Operate for 24 hrs
» All day dining menu for
snacks and beverages, meal
specific menus or buffets
» Informal, pre-plated
service, brisk seat turnover,
mid-priced

12. » Alcoholic beverages cocktails
and snacks
» Independent or in a hotel
» Operating hours, inventory,
location, choice of clients
governed by law
» Themes like sports bar

13. » Members or couples
» Entry fee, dress code
» Bar attached, snacks only
» Dance floor, DJ console, strobe
lights, lasers
» Open at night
» Promotions like happy hours,
theme nights, ladies specials

14.  May be attached to a hotel/
restaurant
 Alcoholic beverages and
snacks Plush low seating
 Popular meeting place for
groups
 Informal, relaxed
atmosphere

15. » Made popular by UK/
Ireland
» Informal meeting place
» Variety of both bottled and
draught beer like ale, bitter,
stout
» Pub food and games

16. » Easy vending foods and beverages,
minimal table service
» Bulk cooking, takeaway, value
meal concept
» Franchised chains like McDonalds,
Burger King, KFC, Wendy’s,
Domino’s Pizza, Subway

17. » Popular in institutions
» Self service
» Display counters for F&B
selection, trays for food
» Coupons, or payment at
check-out
» Snacks and beverages or
cyclic meal plans

18. » Lunch or dinner, in fair
weather
» Meats, seafood and
vegetables like corn on the
cob, potatoes along with
selection of appetizers and
salads
» Beverages like beer, wine,
etc.

19. » Organizing and managing events
weddings, conferences, meetings
through indoor as well as outdoor
catering
» Major source of revenue
generation
» Some hotels specialize in MICE
business

20. » Food and beverage service
served in guest rooms
» Use of trolley or trays
» Service may operate 24 hrs or for
specified time duration
» Menu folders and door knob
menu provided in guest rooms

21. » Specialize in beverages made
from espresso coffee, tea along
with sandwiches, cookies,
pastries and merchandise
» Often have public WiFi access
to provide Internet services to
people using laptop computers
on the premises.

22. » Food courts consist of a number
of vendors at food stalls or
service counters. Meals are
ordered at one of the vendors
and then carried to a common
dining area.
» Food courts may be found in
shopping malls, airports, train
stations, etc

23. » Dispense pre-packed or portioned
food and beverages when coins or
tokens are inserted
» Used in areas with high labor cost
or limited space
» Sited in shopping centers,
institutions, bus/train stations,
airports, etc.