Theory of Tourism : CAREER OPPORTUNITIES
DESINGED BY,
MR. SUNIL KUMAR,
LECTURER
2
Learning Objectives
Learn about the careers available.
Evaluate future job opportunities in the tourism
field.
Discover which careers might match your
interests and abilities.
Know additional sources of information on
careers.
3
Introduction
Every student eventually must leave the college or
university campus to a career-oriented job.
This is a difficult decision-making time.
You are marketing a product (Yourself(
You will have to do a good job of communicating to
convince a prospective employer that you have the
abilities needed, that you will be an asset to the
organization.
4
Job Forecasts:
The World Travel and Tourism Council
(WTTC( estimates that over 221.5
million people worldwide.
Tourism contributes to gross domestic
product (GDP(, capital, employment,
foreign exchange, and export earnings.
5
Job Requirement:
Are you suited to work in the tourism field?
Do you like work that provides leadership?
Would you be truly concerned for comfort,
needs, and well-being even if the customer
might be rude?
You must also ask if you have the physical
stamina required for the jobs available?.. Is It
difficult to work long hours on your feet.
6
Job Requirement (Continued(
To enhance your chances of getting a job and deciding
if several types of tourist-related organizations.
Watch the activities.
Talk to managers, supervisors, and employees.
Try to obtain an internship.
Work experience means a great deal.
Once you have had that, these skills can be utilized in
a wide variety of tourism enterprises in any number of
locations.
7
Career Possibilities:
Tourism today is one of the world's largest industries.
It is made up of many segments, The principal ones
being
Transportation
Accommodations
Food service
Shopping
Travel arrangements
Activities for tourists, such as history, culture, adventure,
sports, recreation, entertainment, and other similar activities.
The businesses that provide these service require
knowledgeable business managers.
8
Career Possibilities (Continued(
Familiarity with tourism, recreation, business,
and leisure equips one to pursue a career in a
number of tourism-related fields.
Tourism skills are critically needed, and there
are many opportunities available in a multitude
of fields.
Because tourism is diverse and complex, each
sector has many job opportunities and career
paths.
9
Airlines:
The airlines are a major travel industry
employer.
Offering a host of jobs at many levels, ranging
from entry level to top management, including:
Reservation agents,
Flight attendants,
Pilots,
Flight engineers,
Aircraft mechanics,
Maintenance staff,
Baggage handler,
10
Airlines: (Continued(
Airline food service jobs
Sales representatives, sales jobs
Computer specialists
Training staff
Office jobs
clerical positions
Ticket agents
Research jobs
11
Bus Companies:
Bus companies require:
Management personnel
Ticket agents
Sales representatives
Tour representatives
Hostesses,
Information clerks
Clerical positions
Bus drivers
Personnel people
Training employees.
12
Cruise Companies
The cruise industry is the fastest-growing segment of
the tourism industry today.
Job opportunities include those for:
Sales representatives
Clerical workers
Market researchers,
Recreation directors
Because of its similarity in operations, the cruise
industry has many of the same jobs as the lodging
industry.
13
Railroads
Railroads hire:
Managers,
Passenger service representatives
Traffic analysts
Marketing managers,
Sales representatives,
Reservations clerks
Information specialists
Conductors
Engineers
Coach and lounge car attendants, and station
agents.
14
Rental Car Companies
With increased pleasure air travel and the
growth of fly/drive programs, rental car
companies are becoming an ever more
important segment of the travel industry.
This sector of tourism employs:
Reservation agents
Rental sales agents
Clerks of various kinds
Service agents
Mechanics
District and regional managers.
15
Hotels, Motels, and Resorts
The range of jobs in hotels and motels is
extremely broad.
The following list is
Representative
Regional manager
General manager
Resident manager
Comptroller
Accountants
Management trainees
16
Hotels, Motels, and Resorts (Continued(
Director of sales
Director of convention sales
Director of personnel
Director of research
Mail clerks
Room clerks
Reservation clerks
Front-office manager
17
Hotels, Motels, and Resorts (Continued(
Superintendent of service
Bellhops
Lobby porters
Doormen
Maids
Chefs
Cooks
Kitchen helpers
18
Hotels, Motels, and Resorts (Continued(
Storeroom employees
Dishwashers
Waiters
Bartenders
Apprentice waiters
Heating and air-conditioning personnel
Maintenance workers
19
Hotels, Motels, and Resorts (Continued(
Electricians
Plumbers
Carpenters
Painter
Laundry workers.
Resorts tend to have the same jobs as
those mentioned for hotels and motels
20
Hotels, Motels, and Resorts (Continued(
Resorts tend to have the same jobs as
those mentioned for hotels and motels.
larger resorts will have greater job
opportunities and require more
assistants in all areas.
21
Hotels, Motels, and Resorts (Continued(
Resorts also have a number of
additional job opportunities in the areas
of:
Social events
Entertainment and recreation, such as for
tennis and golf pros. At ski resorts there will
be ski instructors, members of a safety
patrol, and so on.
22
Travel Agencies
Travel agencies range from very small to very
large businesses.
The smaller businesses are very much like
any other small business.
Very few people carry out all the business
operations, and jobs include:
Secretarial
Travel counselling
Managerial activities
23
Travel Agencies (Continued(
In large offices, job opportunities are more
varied and include:
Branch manager
Commercial account specialists
Domestic travel counsellors,
International travel counsellor
Research directors,
Advertising managers
Trainee group sales consultants
Accountants
File clerks
24
CAREERS FOR HOTEL
MANAGEMENT STUDENTS
Sales personnel
Tour planners
Tour guides
Reservationists
Group coordinators
Trainees
Operations employees,
Administrative assistants
Advertising specialists
Computer specialists
DESINGED BY,
MR.P.SURESH,
LECTURER
25
Tour Companies:
Tour companies offer employment
opportunities in such positions as
Tour manager or escort,
Tour coordinator
Tour planner
Publicist
Reservations specialist
Accountant
Sales representative
26
Tour Companies: (Continued(
Group tour specialist
Incentive tour coordinator
Costing specialist
Hotel coordinator
Office supervisor, and managerial positions
Often, a graduate will begin employment as a
management trainee, working in all the
departments of the company before a
permanent assignment is made.
27
Food Service
Many job opportunities are available in the rapidly
growing food service industry, such as:
Headwaiters
Captains
Waiters and waitresses
Bus persons
Chefs
Cooks
Bar­tenders
Restaurant managers
Assistant managers
Personnel directors
Dieticians
28
Food Service (Continued(
Menu planners
Cashiers
Food service supervisors
Purchasing agents
Butchers
Beverage workers
Hostesses
Kitchen helpers
Dishwashers.
Highly trained managers having a strong background
in this sector are required to oversee the development
and performance of large restaurant chains.
29
Tourism Education:
As global tourism continues to grow, the need for
training and education grows.
In recent years many colleges and universities have
added travel and tourism programs, existing programs
have expanded
There are job opportunities for:
Administrators
Teachers
Professors
Researchers,
Support staff.
30
Tourism Research
Tourism research consists of the collection and
analysis of data from both primary and
secondary sources.
The tourism researcher plans market studies,
consumer surveys, and the implementation of
research projects.
Research jobs are available in national tourism
offices, state/provincial travel offices, and so
on.
31
Travel Communications
A number of opportunities are available in travel writing for
editors, staff writers, and freelance writers.
Most major travel firms need public relations:
People who write and edit
Disseminate information
Develop communication vehicles
Obtain publicity
Arrange special events
Do public speaking, plan public relations campaigns, and so on.
A travel photographer could find employment in either public
relations or travel writing.
Television is a medium with increasing opportunities.
32
Recreation and Leisure
Jobs in recreation and leisure are enormous. Activity
director
Aquatics specialist
ski in­structor
Park ranger
Naturalist
Museum guide
Handicapped­program planner
Forester
Camping director
Concert promoter
Lifeguards
33
Recreation and Leisure (Continued(
Tennis and golf instructors
Coaches for various athletic teams,
Drama directors.
Many recreation workers teach handicrafts.
Resorts, parks, and recreation departments youth
groups, to serve as camp counsellors, or to teach such
skills as boating and sailing.
Management, supervisory, and administrative
positions are also available
34
Attractions
Attractions such as amusement parks
and theme parks are a major source of
tourism employment.
Large organizations (Disney World, Disneyland, Six
Flags, Europa­Park, Tivoli Gardens, and Sea World) provide
job opportunities ranging from top
management jobs to clerical and
maintenance jobs.
35
Festivals and Events
Festivals and events are one of the fastest­growing
segments of the tourism industry.
Event management is emerging as a field, is
becoming more professional, and is providing a new
source of job opportunities.
Events are creating offices and moving them to year­
round operation.
A study of the International Special Events Society
showed that event managers earned between $25,000
and $75,000 per year and that the majority held
baccalaureate degrees.
36
Sports Tourism
Sports are popular throughout the
world, with many sports teams and
enterprises becoming big businesses.
Offering job opportunities in the
management and marketing areas.
37
Tourist Offices and Information Centers:
Numerous jobs are available in tourist offices and information
centers.
Many chambers of commerce function as information centers and
hire employees to provide this information.
Many states operate welcome centers.
Job titles found in state tourism offices are:
Director
Assistant director
Deputy director
Travel representative
Economic development specialist
Assistant director for travel promotion
38
Tourist Offices and Information Centers:
(Continued(
Public information officer
Assistant director for public relations
Marketing coordinator
Communications specialist
Travel editor
Media liaison, media specialist,
Photographer
Administrative assistant
Information specialist
39
Tourist Offices and Information Centers:
(Continued(
Media coordinator
Manager of travel literature
Writer
Chief of news and information
Marketing coordinator, market analyst,
Research analyst,
Economist, reference coordinator
Secretary
Package tour coordinator
Information clerk
40
Convention and Visitors Bureaus: (Destination
Management Organizations(
As more and more cities enter the convention and visitor industry,
employment opportunities in this segment grow.
Many cities are devoting public funds to build convention centers
to compete in this growing market.
Convention and visitors bureaus require:
managers
Assistant managers
Research director
Information specialists
Marketing managers
Public relations staff
Sales personnel
Secretaries, and clerks.
41
Meeting Planners
A growing profession is meeting
planning.
Many associations and corporations are
hiring people whose job responsibilities
are to arrange, plan, and conduct
meetings.
42
Gaming
One of the fastest-growing sectors is gaming. Today,
In states where gambling is allowed or a gaming
proposal
From riverboats to Indian reservations to land-based
casinos, new destinations are being created.
Casinos provide job opportunities ranging from
managers to marketers to mechanics to clerical and
maintenance jobs.
43
Other Opportunities
A fairly comprehensive list of career
opportunities has been presented.
Others that do not fit the general categories
listed are:
Club management
Entertainment management
Corporate travel departments
Hotel representative companies
In-flight and trade magazines, and trade and
professional associations
44
Career Paths in Tourism
Because the tourism industry is so large and so
diverse, it offers broad range of challenging positions.
People can pursue a variety of reasonably well defined
alternative route
Through the educational system
Through the industry itself.
Based on the training and experience gained,
combined with high-quality performance, a person
can pursue a career path starting at different levels,
45
Career Paths in Tourism (Continued(
Positions that will appeal to different people will vary
(differ) according to their particular educational
background and their occupational skills.
The chosen career path will also reflect a person's
values and interests.
Example:
frontline staff (entry level and operations) must like dealing
with people and has a strong interest in providing them
with high-quality service.
Supervisors, managers, and entrepreneurs must have
additional values and interests that enable them to face the
challenges of change as they attempt to meet the needs of a
demanding and ever-shifting marketplace.
46
Internships
One of the best ways to get the job you want is to
have internship.
Most internship programs are designed to provide
students the opportunity to:
(1)Acquire valuable, hands-on experience to supplement
their
academic learning
(2)Learn potential practical skills
(3)Develop professionalism
(4)Interact with segments of the local business community
(5)Develop a further understanding of their chosen field.
47
Other Sources of Career Information
Most of the career opportunities available in
the travel field have been listed.
This overview will provide you with a guide and
point out that these industries are so large that
they are worthy of much further study by
themselves.
In considering career opportunities, it is
important to gather information before you
invest a great deal of time looking for a job.
48
Summary
A career in tourism offers many exciting and
challenging employment opportunities.
Tourism is the largest industry in the world today.
In the United States and throughout the rest of the
world the travel industry is expected to be a growth
industry.
The labour-intensive tourism industry has a need for
motivated people of all ages and backgrounds.
Thank You

Career in tourism

  • 1.
    Theory of Tourism: CAREER OPPORTUNITIES DESINGED BY, MR. SUNIL KUMAR, LECTURER
  • 2.
    2 Learning Objectives Learn aboutthe careers available. Evaluate future job opportunities in the tourism field. Discover which careers might match your interests and abilities. Know additional sources of information on careers.
  • 3.
    3 Introduction Every student eventuallymust leave the college or university campus to a career-oriented job. This is a difficult decision-making time. You are marketing a product (Yourself( You will have to do a good job of communicating to convince a prospective employer that you have the abilities needed, that you will be an asset to the organization.
  • 4.
    4 Job Forecasts: The WorldTravel and Tourism Council (WTTC( estimates that over 221.5 million people worldwide. Tourism contributes to gross domestic product (GDP(, capital, employment, foreign exchange, and export earnings.
  • 5.
    5 Job Requirement: Are yousuited to work in the tourism field? Do you like work that provides leadership? Would you be truly concerned for comfort, needs, and well-being even if the customer might be rude? You must also ask if you have the physical stamina required for the jobs available?.. Is It difficult to work long hours on your feet.
  • 6.
    6 Job Requirement (Continued( Toenhance your chances of getting a job and deciding if several types of tourist-related organizations. Watch the activities. Talk to managers, supervisors, and employees. Try to obtain an internship. Work experience means a great deal. Once you have had that, these skills can be utilized in a wide variety of tourism enterprises in any number of locations.
  • 7.
    7 Career Possibilities: Tourism todayis one of the world's largest industries. It is made up of many segments, The principal ones being Transportation Accommodations Food service Shopping Travel arrangements Activities for tourists, such as history, culture, adventure, sports, recreation, entertainment, and other similar activities. The businesses that provide these service require knowledgeable business managers.
  • 8.
    8 Career Possibilities (Continued( Familiaritywith tourism, recreation, business, and leisure equips one to pursue a career in a number of tourism-related fields. Tourism skills are critically needed, and there are many opportunities available in a multitude of fields. Because tourism is diverse and complex, each sector has many job opportunities and career paths.
  • 9.
    9 Airlines: The airlines area major travel industry employer. Offering a host of jobs at many levels, ranging from entry level to top management, including: Reservation agents, Flight attendants, Pilots, Flight engineers, Aircraft mechanics, Maintenance staff, Baggage handler,
  • 10.
    10 Airlines: (Continued( Airline foodservice jobs Sales representatives, sales jobs Computer specialists Training staff Office jobs clerical positions Ticket agents Research jobs
  • 11.
    11 Bus Companies: Bus companiesrequire: Management personnel Ticket agents Sales representatives Tour representatives Hostesses, Information clerks Clerical positions Bus drivers Personnel people Training employees.
  • 12.
    12 Cruise Companies The cruiseindustry is the fastest-growing segment of the tourism industry today. Job opportunities include those for: Sales representatives Clerical workers Market researchers, Recreation directors Because of its similarity in operations, the cruise industry has many of the same jobs as the lodging industry.
  • 13.
    13 Railroads Railroads hire: Managers, Passenger servicerepresentatives Traffic analysts Marketing managers, Sales representatives, Reservations clerks Information specialists Conductors Engineers Coach and lounge car attendants, and station agents.
  • 14.
    14 Rental Car Companies Withincreased pleasure air travel and the growth of fly/drive programs, rental car companies are becoming an ever more important segment of the travel industry. This sector of tourism employs: Reservation agents Rental sales agents Clerks of various kinds Service agents Mechanics District and regional managers.
  • 15.
    15 Hotels, Motels, andResorts The range of jobs in hotels and motels is extremely broad. The following list is Representative Regional manager General manager Resident manager Comptroller Accountants Management trainees
  • 16.
    16 Hotels, Motels, andResorts (Continued( Director of sales Director of convention sales Director of personnel Director of research Mail clerks Room clerks Reservation clerks Front-office manager
  • 17.
    17 Hotels, Motels, andResorts (Continued( Superintendent of service Bellhops Lobby porters Doormen Maids Chefs Cooks Kitchen helpers
  • 18.
    18 Hotels, Motels, andResorts (Continued( Storeroom employees Dishwashers Waiters Bartenders Apprentice waiters Heating and air-conditioning personnel Maintenance workers
  • 19.
    19 Hotels, Motels, andResorts (Continued( Electricians Plumbers Carpenters Painter Laundry workers. Resorts tend to have the same jobs as those mentioned for hotels and motels
  • 20.
    20 Hotels, Motels, andResorts (Continued( Resorts tend to have the same jobs as those mentioned for hotels and motels. larger resorts will have greater job opportunities and require more assistants in all areas.
  • 21.
    21 Hotels, Motels, andResorts (Continued( Resorts also have a number of additional job opportunities in the areas of: Social events Entertainment and recreation, such as for tennis and golf pros. At ski resorts there will be ski instructors, members of a safety patrol, and so on.
  • 22.
    22 Travel Agencies Travel agenciesrange from very small to very large businesses. The smaller businesses are very much like any other small business. Very few people carry out all the business operations, and jobs include: Secretarial Travel counselling Managerial activities
  • 23.
    23 Travel Agencies (Continued( Inlarge offices, job opportunities are more varied and include: Branch manager Commercial account specialists Domestic travel counsellors, International travel counsellor Research directors, Advertising managers Trainee group sales consultants Accountants File clerks
  • 24.
    24 CAREERS FOR HOTEL MANAGEMENTSTUDENTS Sales personnel Tour planners Tour guides Reservationists Group coordinators Trainees Operations employees, Administrative assistants Advertising specialists Computer specialists DESINGED BY, MR.P.SURESH, LECTURER
  • 25.
    25 Tour Companies: Tour companiesoffer employment opportunities in such positions as Tour manager or escort, Tour coordinator Tour planner Publicist Reservations specialist Accountant Sales representative
  • 26.
    26 Tour Companies: (Continued( Grouptour specialist Incentive tour coordinator Costing specialist Hotel coordinator Office supervisor, and managerial positions Often, a graduate will begin employment as a management trainee, working in all the departments of the company before a permanent assignment is made.
  • 27.
    27 Food Service Many jobopportunities are available in the rapidly growing food service industry, such as: Headwaiters Captains Waiters and waitresses Bus persons Chefs Cooks Bar­tenders Restaurant managers Assistant managers Personnel directors Dieticians
  • 28.
    28 Food Service (Continued( Menuplanners Cashiers Food service supervisors Purchasing agents Butchers Beverage workers Hostesses Kitchen helpers Dishwashers. Highly trained managers having a strong background in this sector are required to oversee the development and performance of large restaurant chains.
  • 29.
    29 Tourism Education: As globaltourism continues to grow, the need for training and education grows. In recent years many colleges and universities have added travel and tourism programs, existing programs have expanded There are job opportunities for: Administrators Teachers Professors Researchers, Support staff.
  • 30.
    30 Tourism Research Tourism researchconsists of the collection and analysis of data from both primary and secondary sources. The tourism researcher plans market studies, consumer surveys, and the implementation of research projects. Research jobs are available in national tourism offices, state/provincial travel offices, and so on.
  • 31.
    31 Travel Communications A numberof opportunities are available in travel writing for editors, staff writers, and freelance writers. Most major travel firms need public relations: People who write and edit Disseminate information Develop communication vehicles Obtain publicity Arrange special events Do public speaking, plan public relations campaigns, and so on. A travel photographer could find employment in either public relations or travel writing. Television is a medium with increasing opportunities.
  • 32.
    32 Recreation and Leisure Jobsin recreation and leisure are enormous. Activity director Aquatics specialist ski in­structor Park ranger Naturalist Museum guide Handicapped­program planner Forester Camping director Concert promoter Lifeguards
  • 33.
    33 Recreation and Leisure(Continued( Tennis and golf instructors Coaches for various athletic teams, Drama directors. Many recreation workers teach handicrafts. Resorts, parks, and recreation departments youth groups, to serve as camp counsellors, or to teach such skills as boating and sailing. Management, supervisory, and administrative positions are also available
  • 34.
    34 Attractions Attractions such asamusement parks and theme parks are a major source of tourism employment. Large organizations (Disney World, Disneyland, Six Flags, Europa­Park, Tivoli Gardens, and Sea World) provide job opportunities ranging from top management jobs to clerical and maintenance jobs.
  • 35.
    35 Festivals and Events Festivalsand events are one of the fastest­growing segments of the tourism industry. Event management is emerging as a field, is becoming more professional, and is providing a new source of job opportunities. Events are creating offices and moving them to year­ round operation. A study of the International Special Events Society showed that event managers earned between $25,000 and $75,000 per year and that the majority held baccalaureate degrees.
  • 36.
    36 Sports Tourism Sports arepopular throughout the world, with many sports teams and enterprises becoming big businesses. Offering job opportunities in the management and marketing areas.
  • 37.
    37 Tourist Offices andInformation Centers: Numerous jobs are available in tourist offices and information centers. Many chambers of commerce function as information centers and hire employees to provide this information. Many states operate welcome centers. Job titles found in state tourism offices are: Director Assistant director Deputy director Travel representative Economic development specialist Assistant director for travel promotion
  • 38.
    38 Tourist Offices andInformation Centers: (Continued( Public information officer Assistant director for public relations Marketing coordinator Communications specialist Travel editor Media liaison, media specialist, Photographer Administrative assistant Information specialist
  • 39.
    39 Tourist Offices andInformation Centers: (Continued( Media coordinator Manager of travel literature Writer Chief of news and information Marketing coordinator, market analyst, Research analyst, Economist, reference coordinator Secretary Package tour coordinator Information clerk
  • 40.
    40 Convention and VisitorsBureaus: (Destination Management Organizations( As more and more cities enter the convention and visitor industry, employment opportunities in this segment grow. Many cities are devoting public funds to build convention centers to compete in this growing market. Convention and visitors bureaus require: managers Assistant managers Research director Information specialists Marketing managers Public relations staff Sales personnel Secretaries, and clerks.
  • 41.
    41 Meeting Planners A growingprofession is meeting planning. Many associations and corporations are hiring people whose job responsibilities are to arrange, plan, and conduct meetings.
  • 42.
    42 Gaming One of thefastest-growing sectors is gaming. Today, In states where gambling is allowed or a gaming proposal From riverboats to Indian reservations to land-based casinos, new destinations are being created. Casinos provide job opportunities ranging from managers to marketers to mechanics to clerical and maintenance jobs.
  • 43.
    43 Other Opportunities A fairlycomprehensive list of career opportunities has been presented. Others that do not fit the general categories listed are: Club management Entertainment management Corporate travel departments Hotel representative companies In-flight and trade magazines, and trade and professional associations
  • 44.
    44 Career Paths inTourism Because the tourism industry is so large and so diverse, it offers broad range of challenging positions. People can pursue a variety of reasonably well defined alternative route Through the educational system Through the industry itself. Based on the training and experience gained, combined with high-quality performance, a person can pursue a career path starting at different levels,
  • 45.
    45 Career Paths inTourism (Continued( Positions that will appeal to different people will vary (differ) according to their particular educational background and their occupational skills. The chosen career path will also reflect a person's values and interests. Example: frontline staff (entry level and operations) must like dealing with people and has a strong interest in providing them with high-quality service. Supervisors, managers, and entrepreneurs must have additional values and interests that enable them to face the challenges of change as they attempt to meet the needs of a demanding and ever-shifting marketplace.
  • 46.
    46 Internships One of thebest ways to get the job you want is to have internship. Most internship programs are designed to provide students the opportunity to: (1)Acquire valuable, hands-on experience to supplement their academic learning (2)Learn potential practical skills (3)Develop professionalism (4)Interact with segments of the local business community (5)Develop a further understanding of their chosen field.
  • 47.
    47 Other Sources ofCareer Information Most of the career opportunities available in the travel field have been listed. This overview will provide you with a guide and point out that these industries are so large that they are worthy of much further study by themselves. In considering career opportunities, it is important to gather information before you invest a great deal of time looking for a job.
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    48 Summary A career intourism offers many exciting and challenging employment opportunities. Tourism is the largest industry in the world today. In the United States and throughout the rest of the world the travel industry is expected to be a growth industry. The labour-intensive tourism industry has a need for motivated people of all ages and backgrounds.
  • 49.