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Ch4 emotions & moods


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Ch4 emotions & moods

  1. 1. CH4 Emotions & Moods<br />Editor:黃士玶<br />
  2. 2. Why Emotions Were Ignored in OB?<br />The “myth of rationality”<br />Emotions of any kind are disruptive to organizations.<br />Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.<br />
  3. 3. What Are Emotions and Moods?<br />AffectA broad range of emotions that people experience<br />EmotionsIntense feelings that are directed at someone or something<br />MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus<br />
  4. 4. Aspects of Emotions<br />Biology of Emotions<br />Originate in brain’s limbic system<br />Intensity of Emotions<br />Personality and Job requirements<br />Frequency and Duration of Emotions<br />How often emotions are exhibited<br />How long emotions are displayed<br />Functions of Emotions<br />Critical for rational thinking<br />Motivate people <br />
  5. 5. Sources of Emotions and Moods<br />Personality<br />Day and Time of the Week<br />Weather<br />Illusory correlation <br />Stress<br />Social Activities<br />Sleep <br />Exercise<br />Age<br />Gender<br />
  6. 6. Positive Moods are Highest<br />At the End of the Week<br />In the Middle Part of the Day (lunch)<br />Negative Moods are Highest<br />At the Beginning of the Week<br />And show little variation throughout the day<br />
  7. 7. Gender and Emotions<br />Women<br />Can show greater emotional expression<br />Experience emotions more intensely<br />Display emotions more frequently<br />Are more comfortable in expressing emotions<br />Are better at reading others’ emotions<br />Men<br />Showing emotions is inconsistent with the male image<br />Are less able to read and to identify with others’ emotions<br />Have less need to seek social approval by showing positive emotions<br />
  8. 8. External Constraints on Emotions<br />OrganizationalInfluences<br />CulturalInfluences<br />IndividualEmotions<br />
  9. 9. Emotional Labor<br />A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.<br />Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.<br />
  10. 10. Felt vs. Displayed Emotions<br />Felt Emotions<br />An individual’s actual emotions<br />Displayed Emotions<br />Emotions that are organizationally required and considered appropriate in a given job<br />Surface acting<br />Deep acting<br />
  11. 11. Affective Events Theory (AET)<br />Work events trigger positive and negative emotional reactions<br />Personality and mood determine the intensity of the emotional response.<br />Emotions can influence a broad range of work performance and job satisfaction variables.<br />Implications of the theory ACT<br />Individual response reflects emotions and mood cycles.<br />Current and past emotions affect job satisfaction.<br />Emotional fluctuations create variations in job satisfaction and performance.<br />Both negative and positive emotions can distract workers and reduce job performance. <br />
  12. 12. Affective Events Theory (AET)<br />
  13. 13. Emotional Intelligence<br /><ul><li>Self-awareness = Know how you feel
  14. 14. Self-management = Manage your emotions and impulses
  15. 15. Self-motivation = Can motivate yourself and persist
  16. 16. Empathy = Sense and understand what others feel
  17. 17. Social Skills = Can handle the emotions of others</li></li></ul><li>OB Applications of Emotions and Moods<br />Emotions and Selection<br />Emotions affect employee effectiveness.<br />Decision Making<br />Emotions are an important part of the decision-making process in organizations.<br />Creativity<br />Positive mood increases creativity.<br />Motivation<br />Emotional commitment to work and high motivation are strongly linked.<br />
  18. 18. OB Applications of Emotions and Moods<br />Leadership<br />Emotions are important to acceptance of messages from organizational leaders.<br />Interpersonal Conflict<br />Conflict in the workplace and individual emotions are strongly intertwined.<br />Negotiation <br />Emotions can impair negotiations.<br />Customer Services<br />Emotions affect service quality delivered to customers which, in turn, affects customer relationships.<br />
  19. 19. OB Applications of Emotions and Moods<br />Job Attitudes<br />Can carry over to home<br />Deviant Workplace Behaviors<br />Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).<br />How managers Can Influence Moods?<br />Use humor and give their employees small token of appreciation for work well done.<br />Be in good mood<br />Select positive team members<br />
  20. 20. Summary and Implication for Manager<br />Emotions and moods can affect job performance.<br />You can’t control the employees’ emotions and moods.<br />But managers who understand the role of emotions and moods will significantly improve their ability to explain and predict their coworkers’ behavior .<br />