This document discusses principles of customer-supplier relationships in total quality management, including partnering, sourcing, supplier selection, supplier rating, and relationship development. The key points are that customers and suppliers should have long-term commitments based on trust and shared visions, methods for evaluating quality and supplier performance are important, and close collaboration through inspection, training, and team approaches helps develop strong relationships.
The document discusses key aspects of leadership for Total Quality Management. It defines characteristics of quality leaders as emphasizing customers, prevention, collaboration and coaching. It also outlines the 7 Habits of Highly Effective People and Deming's philosophy. The roles of TQM leaders are described as ensuring decisions align with quality statements and participating in quality celebrations. The quality council duties include developing quality policies and plans.
The document discusses performance measures for total quality management. It outlines several objectives of establishing performance measures such as establishing baselines, determining process improvements needed, and comparing goals to actual performance. Several criteria for effective performance measures are listed, including being simple, relevant to customers, and enabling improvement. Examples of performance measures are provided for strategies involving quality, cost, flexibility, reliability, and innovation. Methods for presenting performance measures like time series graphs and control charts are also mentioned.
This document discusses principles of customer-supplier relationships in total quality management, including partnering, sourcing, supplier selection, supplier rating, and relationship development. The key points are that customers and suppliers should have long-term commitments based on trust and shared visions, methods for evaluating quality and supplier performance are important, and close collaboration through inspection, training, and team approaches helps develop strong relationships.
The document discusses key aspects of leadership for Total Quality Management. It defines characteristics of quality leaders as emphasizing customers, prevention, collaboration and coaching. It also outlines the 7 Habits of Highly Effective People and Deming's philosophy. The roles of TQM leaders are described as ensuring decisions align with quality statements and participating in quality celebrations. The quality council duties include developing quality policies and plans.
The document discusses performance measures for total quality management. It outlines several objectives of establishing performance measures such as establishing baselines, determining process improvements needed, and comparing goals to actual performance. Several criteria for effective performance measures are listed, including being simple, relevant to customers, and enabling improvement. Examples of performance measures are provided for strategies involving quality, cost, flexibility, reliability, and innovation. Methods for presenting performance measures like time series graphs and control charts are also mentioned.
An Overview of eZee Burrp! (Philus Limited)Atit Patumvan
1) Philus Limited produces restaurant management software called eZee BurrP! which provides a point of sale system, digital menus, and customer feedback system to help restaurants improve operations and customer experience.
2) The software allows restaurants to manage reservations, inventory, sales reporting, payroll and integrate with third parties. It also provides digital menus for customers to view and order from tablets.
3) The customer feedback system allows restaurants to collect surveys and reviews from customers through various methods to build customer loyalty and engagement. It also manages multi-location restaurant chains from one system.
The document discusses key aspects of customer satisfaction and quality management. It defines internal and external customers and explains how customer perception is influenced by factors like performance, features, service, price and reputation. The document also outlines methods for obtaining customer feedback, using customer complaints to improve, and translating customer needs into requirements. Customer retention is identified as an important goal.
This document discusses various aspects of employee involvement in total quality management, including motivation, surveys, empowerment, teams, suggestion systems, and performance appraisal. It describes how understanding employee motivations and establishing clear goals can increase motivation. It also outlines different types of teams, characteristics of successful teams, and the stages of team development. Suggestion systems and performance appraisal are discussed as well.
The document discusses various methods for continuous process improvement, including Juran's Trilogy, the DPSA cycle, Kaizen, and Six Sigma. It describes Juran's Trilogy as a systematic approach involving quality planning, control, and improvement. The DPSA cycle is a method for testing changes through planning, doing, studying, and acting on the results. Kaizen focuses on small, incremental changes to minimize waste and promote continuous improvement. Six Sigma provides a scientific, data-driven approach to process improvement and achieving significant financial results.
This document provides an introduction to Java EE (J2EE) including:
- An overview of the Model View Controller (MVC) design pattern and its core elements.
- A definition of Java EE as an open, standard platform for developing and deploying n-tier, web-enabled enterprise applications.
- An explanation of what comprises Java EE including specifications, implementations, compatibility testing, and more.
Total Quality Management-A Road Map to Corporate Excellenceharikrishnanjl
Total Quality Management (TQM) is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations all the time through everyone involved within the organization working on continuous improvement improvement in all products/services/processes along with structured methodology.
Total Quality Management (TQM) is a comprehensive, organization-wide approach to continuous improvement that aims to meet customer needs and expectations. TQM focuses on continuous process improvement through teamwork and employee involvement at all levels. It recognizes that quality cannot be inspected into a product but must be built into the product through attention to the design and management of processes. TQM aims to achieve customer satisfaction by focusing on both product features and freedom from deficiencies.
Total Quality Management (TQM) is a management philosophy focused on meeting customer needs and expectations through continuous improvement. It emphasizes employee empowerment and involvement across all departments. The key aspects of TQM include defining customers, both internal and external, focusing on continuous process improvement, using tools like flow charts and control charts, and implementing steps like defining objectives and measuring results.
Total Quality Management (TQM) is a management approach focused on meeting customer needs through continuous improvement. The document discusses TQM principles like focusing on customer satisfaction, continuous improvement, and teamwork. It outlines Deming's 14 points for TQM implementation and characteristics of successful TQM companies like training employees and using teams for process improvement. Reasons for companies to begin TQM include increased efficiency and motivation. Examples of companies that implemented continuous improvement through TQM are provided.
This document discusses various quality control tools and techniques, including check sheets, Pareto charts, flow charts, histograms, scatter diagrams, and control charts. It provides examples and brief explanations of how each tool is used to collect and analyze process data, identify sources of variation, and monitor quality over time. Check sheets, Pareto charts, and histograms help identify key factors affecting a process, while flow charts, scatter diagrams, and control charts are used to understand relationships between process steps and variables.
The document provides an overview of Total Quality Management (TQM). It outlines the key components of a TQM program including customer focus, employee involvement, process management, and continuous improvement. It also discusses quality gurus like Deming, Juran, and Crosby and quality models like the Baldrige criteria. The goal of TQM is to achieve high levels of customer satisfaction through company-wide quality efforts and employee engagement.
The document discusses the implementation of Total Quality Management (TQM) at Rashtriya Ispat Nigam Limited (RINL), a public sector steel plant in India. RINL implemented TQM to improve quality, productivity, and performance. Key steps included establishing a TQM cell, quality management system, audits, and tools like quality improvement projects. Benchmarking, annual improvement plans, and employee involvement further drove continuous improvement. TQM provided tangible benefits such as increased sales and profits, lower costs, fewer defects and accidents. Intangible benefits included improved image, customer satisfaction, and quality culture. Full ISO 9001 certification confirmed RINL's success with TQM.
Total Quality Management (TQM) focuses on meeting customer expectations through integrated organizational efforts to improve quality. The key aspects of TQM discussed in the document include: 1) the four dimensions of quality for manufacturing and service organizations, 2) the costs of quality and prevention through tools like QFD and seven problem solving tools, 3) quality awards like the Malcolm Baldrige National Quality Award and Deming Prize that recognize excellence. TQM relies on concepts like continuous improvement, quality at the source, teams, and supplier certification.
Total quality management tools and techniquesbhushan8233
This document discusses total quality management (TQM) tools and techniques. It begins with an introduction to TQM and then covers literature on TQM implementation in three phases: diagnosis and preparation, management focus and commitment, and intensive improvement. The document classifies TQM tools as either qualitative or quantitative. It then describes categories of tools, including flow charts and control charts. The document outlines six primary areas for TQM implementation and provides examples of tools used in each area. It concludes that correct selection and use of tools is vital for successful TQM implementation.
The document discusses using Internet of Things (IoT) technology for smart agriculture. It provides an overview of IoT and how devices can communicate over a network without human interaction. It then discusses how microcontrollers like Arduino can be used to interface with sensors and actuators to monitor and control the physical environment for applications like smart farming. The document provides examples of using sensors to collect environmental data and controlling devices like motors and lights through a microcontroller.
แบบฝึกหัดวิชา Theory of Computation ชุดที่ 1 เซ็ตAtit Patumvan
This document contains an example practice set on sets. It includes questions to determine if elements are members of sets, to find the power set, subset, union, intersection and complement of various sets. Sets are defined using notation such as intervals of integers and set builder notation. Students are asked to write out the elements of sets resulting from operations on the given sets.
Media literacy provides a framework for accessing, analyzing, evaluating, and creating various messages from print to video to the internet. It builds an understanding of media's role in society and teaches important inquiry and self-expression skills for citizens of a democracy. Social media literacy involves having the proficiency to communicate appropriately and responsibly on social networks, and to critically evaluate online conversations. It includes skills like impression management, monitoring one's online reputation, thinking critically about content, having responsible conversations, managing one's social media presence, and managing information and technology.
This document provides an introduction to computer programming and programming languages. It discusses what programming is, the history and evolution of programming languages from machine languages to higher-level languages. It describes assembly languages, third-generation languages like Java and C++, fourth-generation languages, and debates the existence of fifth-generation languages. The document also discusses Java in more detail, including its history, editions, features, environment, and common misconceptions. It provides an example of a simple "Hello World" Java program.
Write native iPhone applications using Eclipse CDTAtit Patumvan
Learn how to use the Eclipse C Development Toolkit (CDT) to program native applications for the Apple iPhone, using open source tools to enable iPhone OS development on any Eclipse-supported platform.
By PJ Cabrera (pjcabrera@pobox.com)
Chapter 9 : Polymorphism, Dynamic Typing, and Dynamic BindingAtit Patumvan
This document discusses three key concepts in object-oriented programming: polymorphism, dynamic typing, and dynamic binding. Polymorphism allows objects from different classes to define methods with the same name. Dynamic typing determines an object's class at runtime. Dynamic binding determines which actual method to invoke for an object at runtime.
1) The document discusses object-oriented programming concepts like inheritance, subclasses, and superclasses. It shows how a subclass inherits properties and methods from its superclass.
2) Key concepts covered include defining subclasses that inherit from a root superclass like NSObject, subclasses gaining access to superclass properties and methods, and extending functionality by adding new methods in subclasses.
3) The document provides code examples to demonstrate simple inheritance where a subclass inherits and can access the instance variables and methods of its superclass.
The document discusses separating object-oriented programming code into interface and implementation files. It shows how to define an interface for a Fraction class in a header file and provide the implementation in a separate file. It also covers compiling the code from the command line or using a makefile. The document then demonstrates synthesizing accessor methods to allow accessing properties using dot notation rather than message passing syntax.
This document discusses different types of conditional statements in object-oriented programming languages, including if statements, switch statements, and the conditional operator. It provides examples of using if statements to check conditions, if/else statements, logical operators like AND and OR, compound conditional tests, and nested if statements.
The document discusses looping in programming languages. It covers the for, while, do-while loops and the break and continue statements. Examples are provided to calculate triangular numbers using different loops and to find the greatest common divisor of two numbers using a while loop. The document contains 14 sections covering various looping concepts in programming.
OOP Chapter 4: Data Type and ExpressionsAtit Patumvan
This document discusses data types and expressions in Objective-C. It covers basic data types like int, float, char, and boolean. It also discusses arithmetic expressions using operators like addition, subtraction, multiplication, division, and modulus. Examples are provided to demonstrate how to use different data types and perform calculations in Objective-C.
OOP Chapter 3: Classes, Objects and MethodsAtit Patumvan
This document discusses object-oriented programming concepts like classes, objects, and methods. It provides an example class for representing fractions that defines instance variables to store the numerator and denominator. It demonstrates creating fraction objects, setting properties on objects by calling methods, and accessing instance variables. The class defines an interface with method signatures and an implementation that includes method definitions to print fractions, set property values, and return property values.
3. ความหมายของเซ็ต
เซ็ต (Set) คือ กลุ่มของวัตถุโดยไม่คานึงถึงการจัดเรียง
เรียกสิ่งที่อยู่ในเซตว่า สมาชิก
a เป็นสมาชิกของเซ็ต S จะเขียนอยู่ในรูป 𝑎 ∈ 𝑆
a ไม่เป็นสมาชิกของเซ็ต S จะเขียนอยู่ในรูป 𝑎 ∌ 𝑆
เซ็ต S ประกอบด้วยสมาชิกคือ a, b c จะเขียนในรูป 𝑆 = { 𝑎, 𝑏, 𝑐}
3
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8. สับเซ็ต (Subset)
การที่เซต A จะเป็นสับเซตของเซต B ได้นั้นสมาชิกทุกตัวของเซต
A จะต้องเป็นสมาชิกของเซต B
เซต A เป็นสับเซตของเซต B แทนด้วย 𝐴 ⊂ 𝐵
เซต B ไม่เป็นสับเซตของเซต C แทนด้วย 𝐵 ⊄ 𝐶
A
8
B
C
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11. การดาเนินการที่ทากับเซ็ต (Set Operation)
ปฏิบัติการระหว่างเซต คือ การนาเซตต่าง ๆ มากระทากันเพื่อให้เกิด
เป็นเซตใหม่ได้ ซึ่งทาได้ 4 วิธี คือ
11
ยูเนียน (Union) ยูเนียนของเซต A และ B คือเซตที่ประกอบด้วยสมาชิก
ของเซต A หรือ B
อินเตอร์เซคชัน (Intersection) อินเตอร์เซคชันของเซต A และ B คือเซตที่
ประกอบด้วยสมาชิกของเซต A และ B
คอมพลีเมนต์ (Complement) คอมพลีเมนต์ของเซต A คือเซตที่
ประกอบด้วยสมาชิกที่เป็นสมาชิกของเอกภพสัมพัทธ์ แต่ไม่เป็นสมาชิกของ
A
ผลต่างของเซต (Difference) ผลต่างของเซต A และ B คือเซตที่
ประกอบด้วยสมาชิกที่เป็นสมาชิกของเซต A แต่ไม่เป็นสมาชิกของเซต B
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20. กลุ่มของความเท่าเทียมกัน (Equivalence Class)
สาหรับความสัมพันธ์ 𝑅 ที่ เท่าเทียมกัน (Equivalence Relation)
กลุมของความเท่าเทียมกัน (Equivalence Class) ถูกนิยามโดย
่
Equivalence Class of 𝑥 = 𝑦 𝑥𝑅𝑦
เช่น
𝑅 = 1,1 , 2,2 , 3,3 , 4,4 , 1,2 , 2,1 , (3,4 , (4,3)}
Equivalence Class of 1 = {1,2}
Equivalence Class of 2 = {1,2}
Equivalence Class of 3 = {3,4}
Equivalence Class of 4 = {3,4}
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21. กราฟ (Graph)
กราฟ (Graph) คือโครงสร้างข้อมูลที่ประกอบด้วยสองส่วนคือ
โหนด (Nodes หรือ Vertices)
กิ่ง (Edges)
B
D
A
แบ่งออกเป็นสองประเภทใหญ่คือ
C
Undirected Graph
กราฟที่ไม่มีทิศทาง (Undirected Graph)
กราฟที่มีทิศทาง (Directed Graph)
B
A
D
C
Directed Graph
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